Ratings based on 655 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 20, 2024 on Expedia
Rooms do not have mini fridge or even ice/icebucket. You won't think that the champagne capital of the world would have some way of chilling wine/champagne or even water. Rooms have poor lighting, the bathrooms are so dark . Staff not very friendly or accomodating. Heating and or a/c is turned on at front desk which was strange. Not sure how they got a 3 star rating
Comment from Hotel Management
Sep. 21, 2024 by Front Desk / Reception and Reservations Department, Hotel Management
Good Morning,We apologize that our hotel did not exceed your expectations.We inform you that the fridge in the hotel kitchen can be used on request at the front desk staff for guests' medicines, food and drinks.We hope to have the chance to provide you a better experience with us.Kind Regards,
by A traveller
Not impressed
Posted Sep. 19, 2024 on HotelsOur room was the smallest room we've ever stayed in. You couldn't even open a large suitcase unless it was on the bed. The shower doesnt have a door or curtain and the wall doesn't go far enough so water gets on the floor. I made an expensive purchase and had it sent to the hotel. When i arrived it was sitting next to the desk. I just picked it up and the lady just smiled at me. No questions asked. Anyone could've taken it. It was very disappointing and unfortunately we will not return, nor do we recommend.
Comment from Hotel Management
Sep. 21, 2024 by Front Desk / Reception and Reservations Department, Hotel Management
Good Morning,We apologize that our hotel did not exceed your expectations.However, we hope to welcome you again soon in order to have the chance to provide you a better experience with us.Kind Regards,
by A traveller
Just OK
Posted Sep. 17, 2024 on HotelsHotel is in a good spot. Room was fairly comfortable. Received a phone call after going to bed the first night wanting to know my name and room number. Friends that were with us had someone walk into the room on the first night. They also received a phone call, demanding their names. That wasn’t pleasant. Tried to talk to staff in the morning about it, and it got kind of brushed off
Comment from Hotel Management
Sep. 21, 2024 by Front Desk / Reception and Reservations Department, Hotel Management
Good Morning,We apologize for the inconvenience of the calls you and your friends received.We hope to see you again soon in order to have the chance to provide you a better experience.Kind Regards,
by A traveller
beware bed bugs
Posted Sep. 10, 2024 on HotelsRip off
Comment from Hotel Management
Sep. 21, 2024 by Front Desk / Reception and Reservations Department, Hotel Management
Good Morning,We thank you for leaving your comments.We inform you that we have a special system for trapping bed bugs in the bed legs and we are well aware when they're being trapped.However, there could be ants sometimes coming from outside due to the humidity in the air but we get rid off them as soon as we see it.Kind Regards,
by A traveller
Posted Sep. 9, 2024 on Expedia
This hotel exceeded my expectations. Clean, well appointed rooms. Modern ambience and spacious. Bathroom was a little on the small size when comparing to North American bathrooms but was well laid out and suited our needs just fine.
Comment from Hotel Management
Sep. 21, 2024 by Front Desk / Reception and Reservations Department, Hotel Management
Good Morning,We thank you for leaving your comments and hope to see you again soon.Kind Regards,
by A traveller
Posted Aug. 24, 2024 on Expedia
Overall wonderful stay. Great neighbourhood a little far from major tourist area but metro was convenient.
Comment from Hotel Management
Sep. 21, 2024 by Front Desk / Reception and Reservations Department, Hotel Management
Good Morning,We thank you for leaving your comments and hope to see you again soon.Kind Regards,
by A traveller from Calgary
Posted Aug. 10, 2024 on Expedia
It was acceptable.
Comment from Hotel Management
Aug. 17, 2024 by Front Desk / Reception and Reservations Department, Hotel Management
Good Morning,We thank you for leaving your comments and hope to see you again soon.Kind Regards,
by A traveller
Posted Aug. 1, 2024 on Hotels
I liked the hotel. Close to a metro and on Wednesday and friday tge nearby park has an ipwn market. Fres food, cheese,bread, meets, and crafts.
Comment from Hotel Management
Aug. 17, 2024 by Front Desk / Reception and Reservations Department, Hotel Management
Good Morning,We thank you for leaving your comments and hope to see you again soon.Kind Regards,
by A traveller
Posted Jul. 20, 2024 on Expedia
Front desk staff was so helpful, particularly when my sister had her passport and wallet stolen on the metro. Went above and beyond to help us!
Comment from Hotel Management
Aug. 17, 2024 by Front Desk / Reception and Reservations Department, Hotel Management
Good Morning,We thank you for leaving your comments and hope to see you again soon.Kind Regards,
by A traveller
Posted Jul. 10, 2024 on Hotels
Comment from Hotel Management
Aug. 17, 2024 by Front Desk / Reception and Reservations Department, Hotel Management
Good Morning,We thank you for leaving your comments and hope to see you again soon.Kind Regards,
