Note fondée sur 318 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
4,4 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Rats are in hotel
Publié le 10 août 2024 sur HotelsThis place was awful and very horrible customer service, the first night me and my daughter got back to the hotel and we noticed that some of our snacks looked like they were tampered with, I called downstairs to management and they said not to worry nobody could’ve been in our room and I expressed maybe they might have rats or mice and the manager said that’s not a possibility, our next night at 1am my daughter was sleeping and I seen 2 rats walking around in the hallway of our place, it was so disgusting and disturbing, I called downstairs to management again and the manager still didn’t believe me and his solution was to wake my daughter and pack all of our stuff and move to different room, I asked for him to come upstairs to see the rats and after a 10 minute back and forth argument he came upstairs and seen the rats and told me to move my stuff and go to another room, so at 2am I’m carrying my daughter to another room and having to pack all my luggage while the rats are in the room next to me, the next morning I spoke to management about getting a refund for the room and their excuse was because you booked though a 2nd party that they couldn’t refund me and that hotels.com has to refund me, the whole place was very poor customer service and very disgusting filled with rats, i will be definitely never staying here again, and i hope nobody else stays here in the near future..
Commentaires de Gestion de l’hôtel
11 août 2024 par Main & Sky Park City, Utah, Gestion de l’hôtel
We regret if you experienced anything less than an exceptional experience. Your feedback is appreciated and we will be addressing a few of the issues mentioned immediately. We want to reassure you we do everything possible to discourage the entrance of the outside nuisance mentioned. Our pest control provider does service the Main & Sky Park City, Utah on a routine basis. However, we will be sure procedures are being followed to prevent any future issues. Thank you for being our guest. We promise a much-improved stay. Safe and pleasant travels.
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Main & Sky Park City, Utah, Gestion de l’hôtel
We appreciate your recommendation, Jim! Please tell us about your future experiences. Your feedback is always welcome at the Main & Sky in beautiful Park City, Utah.
par un voyageur
Publié le 4 août 2024 sur Hotels
Great location!! Fidel was very helpful during our whole stay!!
Commentaires de Gestion de l’hôtel
6 août 2024 par Main & Sky Park City, Utah, Gestion de l’hôtel
Thank you for sharing your feedback with us and the trael community. We're pleased you enjoyed your time spent with us and we will be sure to let Fidel know that their effort did not go unnoticed! We hope to see you return again to the Main & Sky Park City, Utah in the future.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Main & Sky Park City, Utah, Gestion de l’hôtel
Guest satisfaction is a top priority at the Main & Sky Park City Utha; for that reason, we truly appreciate your five star rating regarding your stay with us. We continue to reach for ways to improve the guest experience in all areas and hope you will experience those continued efforts on your next visit.
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Great location but hotel need to be updated and room smells like cigarettes. No windows can be opened and thermostats weren’t working. We finally made then change the filters and that helped with cooling.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Main & Sky Park City, Utah, Gestion de l’hôtel
Thank you for choosing to stay at the Main & Sky Park City, Utah. We are glad overall you had a pleasant stay and that our staff was attentive to your needs. We value your feedback and hope to welcome you again so we can make your next visit excellent.
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Elegant, convenient, luxurious
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Main & Sky Park City, Utah, Gestion de l’hôtel
We really appreciate you taking the time out to share your experience with us! It was a pleasure having your company and we look forward to welcoming you back to the Main & Sky Park City, Utah again soon!
par un voyageur
Publié le 1 juill. 2024 sur Expedia
The room was beautiful and spacious right in the heart of park city on Main Street with everything you could want right out the front door
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Main & Sky Park City, Utah, Gestion de l’hôtel
Your comments are important to us as we continuously seek ways to improve upon the guest experience at the Main & Sky Park City, Utah. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.
par un voyageur
Publié le 30 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Main & Sky Park City, Utah, Gestion de l’hôtel
Guest satisfaction is a top priority at Main & Sky in Park City, Utah; for that reason, we truly appreciate your comments rating. We continue to reach for ways to improve the guest experience in all areas and hope you will experience those continued efforts on your next visit.
par un voyageur
Publié le 25 juin 2024 sur Expedia
Great property staff was a little pushy
Commentaires de Gestion de l’hôtel
27 juin 2024 par Main & Sky Park City, Utah, Gestion de l’hôtel
We’re so glad you had a good experience with us at the Main & Sky Park City, Utah. And we apologize for your inconvenience in regard to staff being pushy, we will address this issue. Thank you for your valued business and we look forward to welcoming you back again next time you are in our area.
par un voyageur
Publié le 8 juin 2024 sur Expedia
Good location
Commentaires de Gestion de l’hôtel
8 juin 2024 par Main & Sky Park City, Utah, Gestion de l’hôtel
Thank you for sharing your feedback with us. It means the world to us and to our entire team! We look forward to serving you again soon!
