Note fondée sur 770 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Overpriced but good location.
Publié le 27 juin 2017 sur HotelsAlthough the location is advertised as a hotel, this is a misnomer as the rooms are individually owned and vary enormously as to the equipemet etc inside, and although the staff at reception are pleasant, it is not the usual welcome of a hotel. On arrival, I was told there were plenty of places nearby to eat - as a result I wandered in entirely the wrong direction, towards the ski slopes where most places were shut at 8.30 p.m. It would have been very helpful to have been told a small store was just 5 mins away on foot, just as it would have been very helpful to have been presented with a map and bus timetables. Yes, these are available (although the bus timetables turned up a few days into my stay) but at most hotels I have stayed at, staff always offer them - it isn't up to the guest to look. The room was ok, although no utensils, cutlery etc to cook with or eat. The shower was nice and large but the water difficult to regulate. The cleaners forgot to clean the room one day. The swimming pool is more the size of a paddling pool. Finally the walls really are paper thin. I was on the ground floor facing the road - I can sleep through traffic but not through people talking in the next room or their television (which was lpouder than mine). the light from their room even came through under the adjoining door and I could smell the popcorn they had bee cooking. All in all I was disappointed for the price paid.
Commentaires de Gestion de l’hôtel
1 juill. 2017
Thank you for taking the time to share your valuable review. The experiences you described are not characteristics of the level of service our colleagues strive to provide, and we apologize encountered some issues during your stay. Your feedback was shared with the team, and we look forward to the opportunity to welcoming you back soon.
Shomara J.
Hotel Manager
par BL de France
Publié le 4 août 2013 sur Hotels
Commodités (piscine, sauna, services) vraiment pas top. Preferez le Lodge at Mountain Resort, en face, même prix, et vraiment mieux.
Commentaires de Gestion de l’hôtel
9 nov. 2013 par Jason, Gestion de l’hôtel
Thank you for your comment.
Thank You
Jason R
par un voyageur de BURLEY
Publié le 8 août 2024 sur Expedia
Great vacation spot, lots to do and very friendly. Had an electrical problem in one of the bathrooms that ruined my daughters expensive curling iron (not happy about this). Cold the front desk and they said they would look into it. (I want a new curling iron - we just bought it a couple months ago)
Commentaires de Gestion de l’hôtel
8 août 2024 par Management, Gestion de l’hôtel
Thank you for the review and comments Roger. We apologize for the issue. We have refunded 100 for your troubles. Please come back to see us again soon.
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Middle of summer and no air conditioning! Then the “tram” picked up people every hour you could hear it all night long it seemed. Will definitely not stay here again!
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Management, Gestion de l’hôtel
Thank you for the review and comments Justin. We will look into possible issues, but the unit does have A/C. Always fee free to contact us with any problems. We would have been happy to address them during your stay.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The property and condo were very clean and well maintained. Only down grading my rating due to the AC/thermostat not appearing to work well. Despite setting to the recommended setting of 70 there was no air blowing from any vents. This lead to a higher temp in the condo for most of the e ending.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Management, Gestion de l’hôtel
Thank you for the review and comments Daniel. We will definitely look into the issue.
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Management, Gestion de l’hôtel
Thank you for the review Paige. We're glad you enjoyed your stay.
par un voyageur
Great for a family
Publié le 3 avr. 2024 sur HotelsOverall nice accommodations for a 6 night stay for a family of 4. Check In was quick and the staff was nice. Unit was clean upon arrival. Kitchen had everything needed for prepping breakfast every morning and a couple of lunches and dinners. Main suggestion for improvement is a carpet upgrade. Came back to the unit after the first day on the slopes and there was a leak in the kitchen sink. Told the front desk on our way out to dinner and they fixed it while we were out. Location is the best part - short walk to the lifts and the bus stop to get to main st.
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Management, Gestion de l’hôtel
Thank you for the kind review. We are glad you enjoyed your stay and hope to see you back again soon.
par un voyageur
Publié le 24 mars 2024 sur Expedia
Great location across from the resort.
8 minute walk in ski boots!!!!
Commentaires de Gestion de l’hôtel
24 mars 2024 par Management, Gestion de l’hôtel
We appreciate the kind review Clinton. Please come back soon!
par un voyageur
Publié le 13 mars 2024 sur Expedia
The location is excellent and the space inside is very good. It was clean and well stocked with the basics. It would be nice to have 2 queen size beds in the one room rather than two double beds. Indoor parking is great. The front desk was not real helpful on arrival about how to find our unit or where to park (only the lower level). The only complaint is the furnace fan that sounded like a truck with bad brakes every time it shut off.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Management, Gestion de l’hôtel
Thank you for the review and comments Michael. We always appreciate constructive feedback.
par un voyageur
Publié le 8 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Management, Gestion de l’hôtel
Thank you for the great review Kim! We appreciate it.
