Note fondée sur 565 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Stayed in Room 106 on 9/15/24. The staff was friendly but most everything in the room was dirty, damaged, or both. I'm used to staying in lower cost motels to save money but this one was bad (even considering the price).
Some of the issues: Security latch on door is broken and missing. Bulbs out over one bed. Door barely closes so you can see light / get air flow from outside. Looks like a hole was punched in the bathroom door. Shower curtain rod is ripping out of the wall. There was a Burn hole and 3 dirt spots on comforter. Cobwebs and dead bugs in front corner of room behind door, as well as above the sink. Sink only had hot or warm water (no cold). Saw multiple live cockroaches, one behind toilet, one next to bed, 2 on fridge. Exhaust fan and toilet very dirty. I did not feel comfortable using the shower given the state of everything else. Also didn't even bring my bag in to the room due to the many live and dead bugs found.
I have pics/video of each, as well as other random dirty / broken things. Would NOT stay here again.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
It’s very quiet and laid back. We will stay there every time we are in the area. Just wish they would fix the potholes in the driveway going in.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Cathy,Thank you for choosing to stay with us here at our RED ROOF INN PARKERSBURG. We are elated to see that you found our property to be very quiet and laid back. As we strive to provide satisfactory stays for our guests, your feedback is appreciated. Your suggestion in regard to fixing the driveway will be noted to improve the quality of our services. Thank you for sharing your concerns. The staff and I at Red Roof hope you have a better experience in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Oniel RediResponse Specialist, Gestion de l’hôtel
Thank you Darlene, for taking the time to write a review of your stay at the Red Roof Inn Parkersburg. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Expedia
It was just a place to stay. No major problems and nothing to rave about.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Sam,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Parkersburg. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We strive to provide all our guests with the best customer service and all the comforts of home, so I am elated to see we achieved that with your visit. Thank you for your 4/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Alexandria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PARKERSBURG and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 20 août 2024 sur Expedia
Once my daughter found bed bugs, we turned our keys in and went and stayed at the MicroTel. It was about $27 more, but way cleaner.
Commentaires de Gestion de l’hôtel
23 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Noah, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Parkersburg. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we wish you all the best.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Expedia
Price was excellent and office staff very accommodating. Room was nice and adequately clean. Several blown out light bulbs, however. Some ceiling damage above shower. Hair dryer had been busted open by some previous guest. Driveway full of potholes. For the very low price we paid I am satisfied, as none of the problems we encountered were a serious inconvenience
Commentaires de Gestion de l’hôtel
20 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Douglas,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Parkersburg. I am happy to read that our price was excellent, office staff very accommodating and the other positive highlighted. However, I am sorry the ceiling damage above shower, the potholes and other concerns mentioned hindered your stay, we’ll take your comments into consideration to make changes to improve our customer experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 5 août 2024 sur Expedia
Fix the pot holes. Update the rooms.
Commentaires de Gestion de l’hôtel
8 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Alexander,Thank you for sharing your feedback following your stay at the RED ROOF INN PARKERSBURG. Your suggestions regarding potholes and updating the rooms will be noted to improve the quality of our services in the future. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Sharon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PARKERSBURG and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Nice staff
Commentaires de Gestion de l’hôtel
26 juill. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Casey,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RRED ROOF INN PARKERSBURG. At Red Roof we are thrilled to read that the staff was nice. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to hosting you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
