Note fondée sur 61 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Spa Tervis, Gestion de l’hôtel
Hello. Thank you so much for the rating, we appreciate it! Glad to hear you enjoyed your stay with us. Kind regards,
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Jos miinuksia etsimällä etsitään, niin hotellihuoneet kaipaisivat pientä pintaremonttia. Lisäksi vedenpaine suihkussa oli hieman kehno.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Spa Tervis, Gestion de l’hôtel
Hello! Thank you for taking the time to share your feedback. We are pleased that you had a great stay with us at Spa Tervis and we hope that we have the opportunity to welcome you back again soon. With best regards
par un voyageur
Kommer ikke hit igjen
Publié le 21 juill. 2024 sur HotelsKommer ikke hit noe mer. Forferdelig bråkete ved frokosten, og elendig mat. Spiser ikke loff og Nutella. Endte med at jeg tok med egne rundstykker til frokost. Eggene var kalde, og bacon kun fett, usj.
Trodde vi fikk balkong og betalte ekstra for dette, men så kun rett på taket til bassenget, så den balkongen ble ikke brukt. Ikke gjorde de rent på rommet heller, måtte hente håndduker selv. Kommer aldri tilbake. Takk for oss!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Tervise Paradiis, Gestion de l’hôtel
Hello June. Thank you for the feedback. We are sorry that your vacation with us wasnt what you expected. We will try to clarify some aspects that you have brought up. Unfortunately, it is true that when a restaurant is full of people, there is also more noise and it's a pity you didn't find anything tasty on the breakfast menu. No one has to pay extra for a balcony in a hotel room, because all rooms have a balcony. Unfortunately, some rooms indeed have a view of the roof of the water centre. Room cleaning is tailored just for you. Our company's goal is to reduce our footprint in the tourism industry. We save nature by using less energy, water, and chemicals. Room cleaning is free and available upon request. Daily housekeeping service could be ordered from the hotel reception. You can get information about housekeeping and changing towels in the hotel rooms.We apologise for the unfortunate experience. Customer satisfaction is the goal we have always strived for. Best wishes
par un voyageur
Our Stay at Terviseparadiis
Publié le 15 juill. 2024 sur HotelsWe recently spent a delightful weekend at Terviseparadiis with our grandchildren and returned richer for the experience. As someone who travels frequently, comparisons with previous experiences inevitably arise.
Firstly, the water park was wonderful. Our grandsons truly enjoyed their time there—the water was at a comfortable temperature, there was ample space, and it wasn’t overcrowded. The water park guards were dedicated and professional, which added to our sense of safety and enjoyment.
I was delighted with the Spa service. Masseuse Tiia in room 229 was exceptional, and I would recommend her to everyone looking for a relaxing and rejuvenating experience.
The PURPUR restaurant provided pleasant and fast service. The breakfast was rich and tasty, though I believe the dining room could be made cosier to enhance the overall dining experience.
However, what was somewhat disappointing was the general service culture of the hotel employees. I understand that it is summer and many young people are working as substitutes, but basic expressions of courtesy and smiles were lacking. Despite being beautiful young women, the reception staff seemed more focused on their computers than on welcoming guests. This made me feel unwelcome as a customer.
It was also a bit inconvenient that I had to drive halfway back to the hotel because the employee inadvertently left some costs off the bill. This reminded me of service standards from the 90s
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Tervise Paradiis, Gestion de l’hôtel
Hello. Warm greetings from all of us in Tervise Paradiis and thank you for sharing your review. Our leadership team places great value on guest feedback as it gives us a deeper understanding of what guests most enjoy while with us and how an experience at our hotel can be elevated even more. We are delighted to find that your water park, spa and culinary experience was so enjoyed, the feedback we will surely share with our teams. With that in mind, we regret the service of the hotel employees. We hope you can accept our sincerest of apologies. The details you have shared are not reflective of the moments we wish to create. We will forward your feedback to the head of the relevant department. Thank you again for your review and we still hope to welcome you back on your next visit to Pärnu!
par un voyageur
Onnistunut minilomailu
Publié le 28 juin 2024 sur HotelsHienot näkymät, hiljainen, hyvä sisäilma. Ainoastaan käytössä ollut lisävuode oli kehnonlainen.
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Tevrise Paradiis, Gestion de l’hôtel
Hello Pekka, Thank you for taking the time to leave us a 10/10 review. I am pleased to read that you had an enjoyable stay whilst staying with us. I will forward your feedback about extra bed to the head of the relevant department. We hope to welcome you back through our doors whenever your travels next bring you to Pärnu.
par un voyageur
Hyvä kylpylähotelli meren rannalla
Publié le 18 juin 2024 sur HotelsHotelli oli siisti ja mukava. Aamiainen oli monipuolinen ja hyvä. Pysäköinti maksoi kahdelta yöltä 10€ ja parkkipaikkoja oli reilusti. Kylpylän yhteydessä oli kohtuuhintainen ruokapaikka, Neptum Grill. Erillisen ravintolan ja baarin hintataso lähentelee Suomen tasoa. Ainoa asia, jota jäi kaipaamaan oli perustietoa hotellin ja erityisesti kylpylän palveluista ja niiden käytöstä. Meiltä jäi käyttämättä esim. kylpylän saunaosasto.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Tervise Paradiis, Gestion de l’hôtel
Hei Hannu, kiitos paljon vierailustanne meillä Tervise Paradiisissa ja palautteestanne. Mahtavaa, että hotelli ja aamiainen ovat olleet mieluisia. Harmi, että et löytänyt tietoa kaikista hotellin palveluista. Tietoa tarjolla olevista kylpyläpalveluista ja muista palveluista löytyy nettisivuiltamme, infoseinältä ja huoneen TV:n infokanavalta. Oikein mukavaa kevään jatkoa ja tervetuloa uudelleen vieraaksemme. Ystävällisin terveisin,
par un voyageur
Publié le 18 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Tervise Paradiis, Gestion de l’hôtel
Hello! Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon!
par un voyageur
Publié le 14 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Tervise Paradiis, Gestion de l’hôtel
Dear Laura, Thank you for taking the time to share your feedback. We are pleased that you had a great stay with us at Tervise Paradiis and we hope that we have the opportunity to welcome you back again soon.
par un voyageur
Publié le 10 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mai 2024 par Tervise Paradiis, Gestion de l’hôtel
Hi Taina, Thank you for taking the time to leave us a review.
par un voyageur
Publié le 8 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mai 2024 par Tervise Paradiis, Gestion de l’hôtel
Hello Päivi, Thank you for taking the time to leave us a 10/10 review. We hope to welcome you back soon!
