Note fondée sur 892 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 janv. 2024 sur Expedia
Open atrium with fountains that you hear even in your room.
Couch-bed was not comfortable.
Room was very spacious.
Elevators operate quickly.
Great breakfast to start the day.
Personal was professional and there was also a security agent.
We recommend it for families.
Commentaires de Gestion de l’hôtel
7 janv. 2024 par Guest Service Associate, Embassy Suites by Hilton , Gestion de l’hôtel
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany
par un voyageur
Publié le 28 nov. 2023 sur Expedia
Very expensive, very gery very dirty disapointed
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Anya, Gestion de l’hôtel
We are so sorry for your poor stay. Thank you for letting us know what we can do better. Have a fantastic rest of your day!
par un voyageur
Publié le 8 août 2022 sur Expedia
par un voyageur
Publié le 7 août 2022 sur Expedia
I’ve booked a room, after 7hours on the road with 3 kids. I arrived to the hotel at 1am, I ask for my room and the guy let me know that they canceled my rooms because they overbooked the night…. The guy laughed with his colleague and she told him, another one with a reservation but we are sold out …. No comprehension, employees laughing on clients! Really disrespectful. Don’t go there !!!!!
par un voyageur de STAMFORD
Publié le 28 déc. 2024
par un voyageur
Publié le 2 oct. 2024
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Anya, Gestion de l’hôtel
Thank you so much for your feedback, have a fantastic rest of your day!
par un voyageur
Publié le 2 oct. 2024 sur Expedia
I thought having to pay for parking was a little ridiculous. Not an urban area and parking are was large.
Everything else was great. Lobby area is just beautiful!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Anya, Gestion de l’hôtel
Thank you so much for your feedback, have a fantastic rest of your day!
par un voyageur de Awendaw
Publié le 30 sept. 2024
Liked the pool reservations, the large room, the bed and free drinks. Didn't like having to pay $15 for parking.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Service Associate, Gestion de l’hôtel
Thank you for your rating. We're delighted to know that you had an enjoyable stay at our hotel and that our property met your expectations. Ensuring our guests have a great experience is our priority, and we appreciate your positive feedback. We’re sorry to hear that the parking fees impacted your otherwise serene experience with us. Unfortunately, as our parking lot is shared with a government building and managed by a third-party company, we do not have control over the pricing. We look forward to welcoming you back soon.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany (Human Written)
par un voyageur
Publié le 30 sept. 2024 sur Expedia
After long delays at the airport due to weather and traveling with children, we walked into a less than ideal situation. The hotel upon entrance smelled of smoke and cigarettes. Fine. But the room had not been cleaned. There was mold on the lap shades, dried up blood on the curtains and a musty smell. The bathroom had not been cleaned and was not even close to being safe to shower a child in. The table with the dirty stained rolling chair had not been remotely cleaned as it was sticky. Upon looking under the bed all i could see was plastic silverware.
The room had not been cleaned. Point , blank, period. These are not conditions for children and it is extremely unsafe.
Anyone who would have walked into that room would’ve said the same.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Service Associate, Gestion de l’hôtel
I genuinely regret to hear that your experience with us was less than satisfactory. We are dedicated to excellence, ensuring our guests enjoy superior service, spotless accommodations, and unforgettable experiences. Our commitment to our guests is reflected in our team members and the culture we've established, where resolving any issues is a top priority so that our guests can continue to enjoy a wonderful stay. Your satisfaction is our top priority, and our management will scrutinize every detail of your stay. I regret that we did not meet your expectations on this visit. I hope you will allow us another chance to reveal the true charm of our property.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany (Human Written)
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Service Associate, Gestion de l’hôtel
Thank you for sharing your feedback with us. We're glad to know that you had a pleasant stay at our hotel and that our property met your expectations. Guest satisfaction is paramount to us, and we're grateful for your positive review. Your comments will be shared with our team members to recognize their efforts in making your stay comfortable. We look forward to welcoming you back in the future.Regards, Guest Service Associate, Embassy Suites by Hilton Parsippany (Human Written)
