Note fondée sur 964 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 mai 2023 par Owner, Gestion de l’hôtel
Jerome, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
This place should not even be open. It’s our fault for not reading the reviews. Massive construction, with no amenities. Couldn’t use the in room spa, because the faucet was torn off. No soap at the sink. Looks like someone else solved this by ripping the body wash container.off the wall in the shower. For the price we could do much better. Fortunately we only stayed one night. Any longer and we would have gone elsewhere. Our room view was of a front end loader. And to cap things off, someone was running up and down the hallway above us all night. Horrible experience.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Front Office Manager, Gestion de l’hôtel
Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Your comments have been noted, and we are working to address these issues. We are currently undergoing renovations as we transfer to a Tapestry Hilton. We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
This hotel is under construction. It should be temporarily shut down. We had to wait to use the elevators so the construction crew could move their tools around. We had to squeeze between furniture and cut ourselves on sharp edges.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Front Office Manager, Gestion de l’hôtel
Thank you for your feedback. We apologize that your stay did not meet your expectations. We hope to host you again after the renovations.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Hotel is undergoing significant remodel. Dining is closed. Lobby is closed with temp set up
Front desk staff was excellent and directed us to River Lodge for dinner (walking) and Joes in Paso for breakfast.
When upgraded and construction done will be a nice place to stay
VIP came with nice bottle of wine and snacks
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Owner, Gestion de l’hôtel
Thank you for your feedback, Timothy. As you noticed, we are currently undergoing a renovation. We strive to maintain an updated and functional space. This sometimes requires essential renovations in our guest areas. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. We hope you will consider staying with us once our updates are complete.
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Front Desk Manager, Gestion de l’hôtel
Dear James,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for any inconvenience you experienced due to our ongoing renovations and the temporary closure of our restaurant.We understand how these disruptions may have impacted your stay, and we are truly sorry for any discomfort this caused. As we are transitioning to a Hilton Tapestry property, our team is working diligently to complete the renovations, and we are excited about the improvements that will enhance our guests’ experience.We hope to have the opportunity to welcome you back once our renovations are complete, so we can provide you with the exceptional hospitality and service that our Hilton Tapestry property is known for.Thank you for your understanding.
par un voyageur de Calabasas
Publié le 25 août 2024 sur Expedia
Under construction. They shouldn’t be taking any guests
Commentaires de Gestion de l’hôtel
26 août 2024 par Owner, Gestion de l’hôtel
Thank you for your feedback, John. As you noticed, we are currently undergoing a renovation. We strive to maintain an updated and functional space. This sometimes requires essential renovations in our guest areas. Please feel free to reach out to the hotel directly if you would like to discuss this issue further. We hope you will consider staying with us once our updates are complete.
par un voyageur
Publié le 21 août 2024 sur Expedia
In construction but will return. Great overall location
Commentaires de Gestion de l’hôtel
22 août 2024 par Owner, Gestion de l’hôtel
Benjamin, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Front Office Manager, Gestion de l’hôtel
Thank you for your review. As you might be aware, we are in the process of transitioning to a Hilton Tapestry and we hope you will come back to experience the changes.
par un voyageur
Publié le 17 août 2024 sur Expedia
The hotel room and staff were great. The renovations made it tough to get into the property and none of the amenities were available. The hotel will be wonderful when the renovations are complete.
Commentaires de Gestion de l’hôtel
19 août 2024 par Owner, Gestion de l’hôtel
Susan, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
par un voyageur
Major renovations beware!
Publié le 5 août 2024 sur HotelsThe hotel is under MAJOR renovations unbeknown to us. We had reservations at the restaurant and once we checked in to the hotel realized it was closed! Zero access to pretty much everything. I always need a gym in my hotel and was told when we got there that too was closed. They should not be charging what they did for this hotel as we would have booked elsewhere!
Commentaires de Gestion de l’hôtel
6 août 2024 par Front Office Manager, Gestion de l’hôtel
Dear valued guest,We sincerely apologize for the inconvenience caused during your stay due to our ongoing renovations. We understand the frustration of not having access to the amenities you expected, such as the restaurant and gym. Please rest assured that it is not our intention to mislead our guests about the services available.We are committed to ensuring our guests have a pleasant experience, and in light of this, we would like to offer you the option of a special discount on your next stay, where you can enjoy all our facilities to the fullest. or a complementary meal at our restaurant once it reopens.Your feedback is crucial to us, and we are taking immediate steps to update our communication to guests about the current state of the hotel's amenities. We value your patronage and hope to have the opportunity to better serve you in the future.Warm regards,
