Note fondée sur 865 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,7 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
À éviter
Publié le 19 mars 2024 sur HotelsLes chambres sont sales il a fallu demander à changer 3 fois de chambre pour avoir une chambre convenable, c’est à dire avec des cafards, de la poussière, un jaccuzzi vert et j’en passe. C’est dommage car l’hôtel est magnifique mais pas du tout entretenu et le personnel pas très réactif.
Je déconseille fortement
Commentaires de Gestion de l’hôtel
22 mars 2024 par Thanawat Tunyawatsakul, Gestion de l’hôtel
Dear Magali,Thank you very much for taking the time to share your feedback with us. We are deeply sorry to hear about the challenges you faced with room cleanliness and maintenance during your stay. It is disheartening to learn that your experience did not match the high standards we set for our guest experience. We sincerely apologize for the inconvenience of having to change rooms multiple times and the issues you encountered therein.Please know, we take your comments very seriously and are immediately addressing these concerns with our housekeeping and maintenance teams to ensure our rooms meet the quality and comfort expected by our guests. We are also reinforcing our staff training to enhance responsiveness and service.We value your input and are committed to making necessary improvements. We hope to have another opportunity to demonstrate our true hospitality and improved standards in the future.Sincerely,Thanawat Tunyawatsakul - Resort Manager
par un voyageur
Passez votre chemin !!
Publié le 6 mars 2024 sur HotelsL’hotel est situé à l’entrée de patong, il faut avoir un scooter de preference. Les chambres ne sont pas nettoyees, le jacuzzi comportait des cheveux des clients precedents. Chaque jour il faut « se battre » pour avoir des serviettes de toilette. La clim est extremement bruyante. Le personnel a la reception est antipathique. Le directeur s’excuse sur plainte mais ne fait AUCUN geste commercial. Cest dommage car cetait un endroit magnifique avant.
Commentaires de Gestion de l’hôtel
10 mars 2024 par Thanawat Tunyawatsakul, Gestion de l’hôtel
Dear Walid,Thank you sincerely for sharing your experience. We deeply regret that your stay did not reflect the high standards of hospitality we aim for. It's concerning to hear about your room's cleanliness, service, and amenities issues. We take your feedback seriously and are taking steps to address these concerns directly.While we cannot change the past, we are dedicated to making necessary improvements and keen to ensure corrective measures are taken to prevent future occurrences.We hope to have the opportunity to welcome you back, demonstrate our commitment to excellence, and offer you the delightful and serene experience Wyndham Sea Pearl Resort Phuket is known for.Warmest regards,Thanawat Tunyawatsakul - Resort Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
Loin detre un 5*
Commentaires de Gestion de l’hôtel
14 mars 2024 par Thanawat Tunyawatsakul, Gestion de l’hôtel
Dear Franck,Thank you very much for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet the high standards we strive to uphold. We aim to provide an exceptional experience for all our guests, and we fell short in your case.We understand the importance of every aspect of a guest's stay, from the comfort and cleanliness of the rooms to the quality of service received. Please rest assured that we take your comments seriously and will investigate further to ensure improvements.We value your patronage and would appreciate the opportunity to restore your faith in our resort. If you would like to discuss your experience in more detail or give us another chance to demonstrate our true level of service, please feel free to reach out directly.Warm regards,Thanawat Tunyawatsakul - Resort Manager
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Ma chambre était propre le jacuzzi aussi très agréable le soir quand il fait chaud. le personnel est gentil.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Thanawat, Gestion de l’hôtel
Dear Hanissa,Thank you very much for your outstanding review on Expedia. We are overjoyed to learn that you found your room and the jacuzzi to your liking, especially in the warmth of the evening. It's heartwarming to hear that our staff's kindness contributed positively to your experience.Your feedback is invaluable to us, and we will certainly share your kind words with our team, who will be encouraged by your satisfaction. We look forward to welcoming you back to Wyndham Sea Pearl Resort Phuket for another enjoyable stay. Warm regards,Thanawat Tunyawatsakul - Resort Manager
par un voyageur
Horrible or horrible
Publié le 22 févr. 2024 sur HotelsHello,
All the photos are nice before you book, but after your stay, you'll discover what's behind the scenes.
-Theft or disappearance of money (very serious but a reality)
-Faulty air conditioning
- The state and cleanliness of the room is very worrying (partial cleaning, broken wardrobe doors, Jacuzzi not working).
And finally, aggressive reception staff when you ask for the bank pre-authorisation to be cancelled, which in reality is a payment with reimbursement within 15 days.
Don't be fooled by appearances, stay away from this hotel!
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Thanawat , Gestion de l’hôtel
Dear target,Thank you very much for sharing your concerns. We sincerely regret to hear about your disappointing experience and the issues you've encountered during your stay. We want you to know that we take your feedback seriously and are currently looking into the matters you've highlighted, especially concerning security and the condition of our amenities. We aim to ensure a comfortable and enjoyable stay for all our guests, and we missed this mark with your visit. I just wanted to let you know that steps are being taken to quickly address and fix these issues. We understand the importance of every guest's experience and are committed to making substantial improvements. Your feedback is invaluable in this process, and we are grateful for the opportunity to enhance our services.Sincerely,Thanawat Tunyawatsakul - Resort Manager
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Great hotel
Commentaires de Gestion de l’hôtel
21 janv. 2024 par Thanawat, Gestion de l’hôtel
Dear Mounsif,Thank you immensely for sharing your positive experience at our hotel. It’s heartwarming to hear you enjoyed your stay, rating us highly. Your commendation serves as a beacon of pride for our team, affirming their dedication to excellence in hospitality. We are eager to extend you a warm welcome back, hoping to surpass your previous experience with even greater comfort and enjoyment. Warmest regards,Thanawat Tunyawatsakul - Resort Manager
par un voyageur
Publié le 5 mai 2023 sur Expedia
5eme fois que nous y allons! Le bonheur
Commentaires de Gestion de l’hôtel
6 mai 2023 par Thanawat , Gestion de l’hôtel
Dear Alexia,We're thrilled to hear you enjoyed your 5th stay with us! Your loyalty means the world to us. Our team is delighted to have contributed to your happiness.We look forward to welcoming you back soon. Feel free to share any memorable moments or feedback from your stay!Warm regards,
par un voyageur
Publié le 20 avr. 2023 sur Expedia
Il y avait constamment des bêtes dans la chambres , la terrasse n’était pas nettoyée correctement. Jaccuzie très sale .
Commentaires de Gestion de l’hôtel
22 avr. 2023 par Thanawat, Gestion de l’hôtel
Dear Nabyl,Thank you for taking the time to share your experience on Expedia.com about your stay at Wyndham Sea Pearl Resort Phuket. We value your feedback and take your concerns seriously.We apologize for the presence of animals in the rooms. Due to our location on the mountain within the forest, occasional encounters with wildlife may occur. However, we will ensure that our housekeeping team increases their efforts to maintain a clean and comfortable environment for our guests.We are sorry for any inconvenience you may have experienced due to the cleanliness of the terrace and jacuzzi. We have addressed these issues with our housekeeping team to ensure improvements are made.Your feedback is crucial for helping us enhance our services, and we hope to have the opportunity to welcome you back in the future to provide you with a better experience.Thank you for choosing Wyndham Sea Pearl Resort Phuket.Best regards,
par un voyageur
Publié le 16 mars 2023 sur Hotels
Établissement a fuir , aucune propreté, le services est nul , un manque de personnelles . Le ménage n’est pas fait , il ne change pas les draps et il oublie de mettre des serviettes pour se laver . Dès lézard dans la chambres et des cafard à fuir !!!!!!! Horrible hôtel
Commentaires de Gestion de l’hôtel
16 mars 2023 par Thanawat , Gestion de l’hôtel
Dear mourad,Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay at our hotel did not meet your expectations. We deeply apologize for any inconvenience you faced during your visit.We take all feedback seriously, and we will thoroughly investigate the issues you mentioned regarding cleanliness, service, and pest control. We have already brought these concerns to the attention of our housekeeping and maintenance teams for immediate action. We assure you that this is not reflective of the standards we strive to maintain, and we will be taking corrective measures to ensure such incidents do not occur in the future.We understand how important a comfortable and welcoming environment is for our guests, and we will make every effort to enhance our services to provide the best possible experience. Your feedback is invaluable in helping us identify areas where we need to improve.Once again, we apologize for any discomfort or inconvenience you faced during your stay. We hope that you will consider giving us another chance to provide you with the exceptional experience that our hotel is known for. Please feel free to reach out to us directly if you have any further concerns or if there is anything else we can do to make your future stay more enjoyable.Warm regards,Thanawat. Tunyawatsakul Resort ManagerWyndham Sea Pearl Resort Phuket
par un voyageur
Publié le 15 mars 2023 sur Expedia
Très bon séjour , je vous le recommande
Commentaires de Gestion de l’hôtel
15 mars 2023 par Thanawat, Gestion de l’hôtel
Dear Ardo,We are thrilled to read your positive review and to learn that you had such a great experience during your stay at our property. Thank you for taking the time to share your thoughts and for recommending us to others.Our team works tirelessly to ensure our guests have a comfortable and enjoyable stay, so your kind words mean a lot to us. We're glad that our efforts met your expectations and contributed to a memorable experience.We truly appreciate your feedback and look forward to welcoming you back in the near future.Once again, thank you for your wonderful review, and we can't wait to see you again soon!Warm regards,Wyndham Sea Pearl Resort Phuket
