Note fondée sur 77 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
2,7 Service et personnel
3,0 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 mars 2019 sur Expedia
Vraiment aime l 'independance total.moins la vue sur garden qui est en fait le mur d en face et plus bas un terrain vague.pas du tout aime l accueil, 1h 30 pour avoir les clefs,apres etre passe dans le bureau degueu d 'un indien super antipathique.500 baths pour un menage fait avec un rateau(?) Piaule fonctionnelle et bien equipee ,ideale pour recevoir!!!
Commentaires de Gestion de l’hôtel
3 mai 2019 par Nanii, Gestion de l’hôtel
Merci pour vos commentaires et vos plaintes ont été notées et des mesures immédiates ont été prises.
par un voyageur
Publié le 19 févr. 2020 sur Hotels
Dette hotelle svare ikke ut fra det du finner på Hotels.com. Ingenting fungerte som det skulle. Dusjen var det enten iskaldt eller glovarmt, ingen mellomting. Aircondition var enten varm eller iskaldt som resulterte at jeg ble syk. Måtte vaske rommet og kopper før vi tok det i bruk. Håper Hotels.com sletter dette hotellet fra demmes side.
Commentaires de Gestion de l’hôtel
2 mars 2020 par Nanii, Gestion de l’hôtel
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback and I will definitely let our team know about any initiatives we can start in the future. We are always striving to improve our customers' experiences so hearing your suggestion will help us move forward. Having said that, I will address the issues you mention. Firstly, I will like to say that my listing is exactly as in the photos, You complained that the AC was either too hot or too cold, If you kept the temperature at room temperature it would have had that. Hope to see you again
par un voyageur de Sydney
Publié le 23 janv. 2020 sur Expedia
Mis advertising, advertised as queen bed and double bed for us having 2 young children the double bed was a fold out sofa which was impossible so sleep on as on side was hard.
Continental breakfast was advertised as included but they say they don’t have any.
Commentaires de Gestion de l’hôtel
29 janv. 2020 par Nanii, Gestion de l’hôtel
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback and I will definitely let our team know about any initiatives we can start in the future. We are always striving to improve our customers' experiences so hearing your suggestion will help us move forward.
par un voyageur
Publié le 4 déc. 2019 sur Hotels
First thing you will pay 20-25$ more for cleaning fees, and the swimming pool it’s like jail you can’t eat, drink, smoke, talking load, only you can swim, maybe it’s good for kids.
Commentaires de Gestion de l’hôtel
29 janv. 2020 par Nanii, Gestion de l’hôtel
Thanks for your feedback and thanks for staying with us! We truly appreciate your feedback and I will definitely let our team know about any initiatives we can start in the future. We are always striving to improve our customers' experiences so hearing your suggestion will help us move forward.
par un voyageur de กทม
Publié le 7 oct. 2019 sur Expedia
แอร์ไม่สะอาด ห้องน้ำเหม็น โซฟาไม่ดีนอนไม่สบาย แต่มีเครื่องครัวเครื่องใช้ครบครัน สระว่ายน้ำมีอะไรให้เล่นไม่มาก
Commentaires de Gestion de l’hôtel
12 oct. 2019 par Mee, Gestion de l’hôtel
We're sorry for the inconvenience. Could you please let me know in which room you're staying so we could take a further action? We'd love to resolve your issues when you're here if you would've let us know. We can guarantee you that this isn't a common issue and we keep improving our service to provide our guest better quality accommodation.
par un voyageur
A little disappointing
Publié le 23 août 2019 sur HotelsWhen we got there, the email said to go into building S, so we did, but there was no-one at the desk. There were people working in a room next to it but even though they could see us and our luggage, none of them were professional enough to come out the door and help. We went into their room to be told rather uninteresting that the reception was through a door at the back of building S. We were charged a 500 Baht cleaning fee twice, once online under mandatory fees and then at the reception itself. At this time we are waiting for hotels.com to get back to us regarding this issue, they have contacted the resort. The resort advertises free breakfast, yet we never saw any on offer or even anywhere they could have done it. They advertise a gym but we never found it, after our check in we didn't bother asking anyone. Other than that, in the room itself, we had a barely flushing toilet, which led to it being blocked, no-one wants to be unblocking a toilet... And only one functioning hob on the cooker. Again we didn't bother mentioning it. The resort itself was actually good. The condo was nice and comfortable, a really nice pool and close to everything we needed.If it wasn't for their ridiculous cleaning fee, we would stay again.
Commentaires de Gestion de l’hôtel
23 août 2019 par Mee, Gestion de l’hôtel
Hi Kevin, I'm so sorry for the inconvenience and I'm glad that you enjoyed my property. However, I apologize for the issues you had and I wish I could help you to resolve it sooner if you would let me know earlier when you're here. Breakfast is optional, you can get breakfast for additional 50THB per meal. Can you please send us DM to check about your cleaning fee?
par un voyageur
Publié le 4 juill. 2019 sur Hotels
Fikk rom i S- fløyen.
Hyggelige taxisjåfører, kan dessverre ikke si noe mer om oppholdet.
Commentaires de Gestion de l’hôtel
7 juill. 2019 par Mee, Gestion de l’hôtel
Thank you so much for your kind feedback, we’re glad that you enjoyed your stay with us. I look forward to hosting you again!
par un voyageur
Publié le 2 juill. 2019 sur Hotels
ไม่ประทับใจ
Commentaires de Gestion de l’hôtel
5 juill. 2019 par Mee, Gestion de l’hôtel
Hi Chanakarn, sorry if our property wasn't good enough for you. We'll very thankful if you can let us know what we can improve.
par un voyageur
Tricky check-in process
Publié le 27 juin 2019 sur HotelsIn overall, it was a pleasant stay. However, the check-in process was a bit tricky as the 'Hotel' itself was run by individual apartment owners and there was no check-in counter. I had to call Hotels.com -which was very helpful- to find where can I check-in as their local phone number was unavailable to be reached.
Commentaires de Gestion de l’hôtel
3 juill. 2019 par Nanii, Gestion de l’hôtel
Thank you so much for your feedback. Come back again. Our phone number is actually always available
par un voyageur
แย่ ไม่มีทางมาอีก
Publié le 17 juin 2019 sur Hotelsโดนเรียกเก็บเงินหน้างานจำนวน 500บาท เป็นค่าทำความสะอาด แต่ห้องสกปก มีแต่ฝุ่น และมดแมลง
ทีวี หน้าจอแตก ครึ่งนึง แจ้งไปก็เอาตัว ที่แตกน้อยกว่าเดิมมาเปลี่ยนให้ ต้องการยกเลิกห้อง ก็ไม่ยอมคืนเงิน
ภายในห้อง ไม่เห็นวิวทะเลเหมือนที่โฆษณา น้ำไหลเบา สระผมไม่ได้ ไม่มี WIFI
Commentaires de Gestion de l’hôtel
22 juin 2019 par Nanii, Gestion de l’hôtel
Thank you for your review. We are sorry for any inconveniences experienced during your stay with us. 500thb is the standard cleaning fee we collect from guest as we have to pay a company to do the cleaning.
