Royal Cliff Grand Hotel Hotel Reviews

5 sur 5

Publié le 28 nov. 2022 sur Expedia

Tout a été parfait

Commentaires de Gestion de l’hôtel

5 déc. 2022 par Kamonchanok, Gestion de l’hôtel

Cher Client,Merci d’avoir partager vos commentaires suite à votre séjour au Royal Cliff Grand Hotel,Nous sommes ravis de lire que votre expérience avec nous a été mémorable et espérons vous accueillir de nouveau très bientôt.Bien cordialement.Thibault SellierResident ManagerRoyal Wing Suites & Spa

5 sur 5

Publié le 10 févr. 2019 sur Hotels

Commentaires de Gestion de l’hôtel

12 févr. 2019 par Jan Lorenzen , Gestion de l’hôtel

Dear Valued Guest, Thank you very much for the lovely 10 rating and for staying with us at the Royal Cliff Grand Hotel. We look forward to welcoming you back to the Royal Cliff Grand Hotel again in the near future. Kind Regards, Jan Lorenzen - Resident Manager

5 sur 5

Un havre de paix

Publié le 27 janv. 2018 sur Hotels

Personnel très agrèable,superbe piscine a débordement,hotel un peu vieillot mais trés bien isolé de l’effervescence de Pattaya

Commentaires de Gestion de l’hôtel

30 janv. 2018 par Jan Lorenzen , Gestion de l’hôtel

Dear Valued Guest, Thank you very much for your lovely feed back. I will share your kind words with the whole team. Kind Regards, Jan Lorenzen Resident Manager

5 sur 5

Tres bel hotel

Publié le 21 janv. 2018 sur Expedia

Tres Bel emplacement un îlot de calme et de tranquillité .Dommage que le royal cliff grand ne sert pas en petit déjeuner des buffets comme tout grand hôtel .il a fallu se rendre au royal cliff garden pour cela .

Commentaires de Gestion de l’hôtel

23 janv. 2018 par Jan Lorenzen , Gestion de l’hôtel

Dear Valued Guest, Thank you very much for the wonderful feedback which we will definitely take on board. I am extremely glad to read your comment and how much you had enjoyed your time here with us at the Royal Cliff Grand Hotel. Best Regards, Jan Lorenzen

5 sur 5

hotel presque parfait, mais mal habités

Publié le 30 mars 2016 sur Hotels

hotel chic, et qui sent bon avec leurs diffuseurs de parfum,personnel agreable,chambre cosy avec beau balcon avec transat, seul hic , lhumidité de la chambre a cause de la fraicheur du couloir qui passe sous la porte et au contact de la chaleur, si nous laissons le balcon ouvert,il y a condensation, donc dans les armoires les sacs en cuirs sont vite moissis, champignons assurés au bout de 10 nuits , donc a vous de trouver un bon compromis entre le chaud et le froid. pas assez de restrictions pour la piscine , les enfants sont nourris dans la piscine, les asiatiques se baignent habillés, certains rentrent mouillés et a torses nus au lobby .... je dis stop mettez des pancartes pour qu ils apprennent a se comporter dans un 5 etoiles il ya des devoirs et des regles a respecter...managers soyez vigilants, le client n a pas pas tout les droits, malgrè qu il paie.....

4 sur 5

Publié le 10 mai 2024 sur Expedia

Great complex with beautiful pools and amazing views on the ocean and Koh Larn. Staff and service simply perfect. Two things still to improve: some shuttle from hotel to Pattaya central should be included in the high price of the stay, because the hotel is 4km far in the middle of nothing. . Here and there you can see that a small renovation could be done in the rooms. But generally very good!

Commentaires de Gestion de l’hôtel

16 mai 2024 par Thibault Sellier, Gestion de l’hôtel

Dear Valued Guest,Thank you for your thoughtful review and for highlighting the beauty of our pools and ocean views, as well as our perfect staff and service.We do have shuttle going to the main malls in Pattaya at an affordable rate available during day time.Also, we appreciate your suggestions regarding the room renovations. Those renovations will be done this year at the Royal Cliff Grand Hotel.We hope to welcome you back for another enjoyable stay in the future so you can try our newly renovated rooms.With my best regards,Thibault SellierHotels ManagerRoyal Cliff Hotels Group

5 sur 5

Publié le 5 mai 2024 sur Expedia

Commentaires de Gestion de l’hôtel

7 mai 2024 par Royal Cliff Hotels Group, Gestion de l’hôtel

Dear Valued Guest,Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

1 sur 5

Publié le 2 mai 2024 sur Expedia

人種差別をする人間がフロントにいた。

Commentaires de Gestion de l’hôtel

5 mai 2024 par Royal Cliff Hotels Group, Gestion de l’hôtel

Dear Mr. Yorichika, Thank you for sharing your feedback with us. We deeply regret to learn about the unpleasant experience you encountered during your recent stay with us.First and foremost, we want to extend our sincerest apologies for any discomfort or offense caused by the interaction you described with our receptionist. We want to assure you that discrimination of any kind has no place in our establishment, and we are truly sorry if you felt otherwise.We understand that the process of collecting guest information can sometimes be perceived as intrusive, and for that, we apologize for any inconvenience caused. Please know that our intention was solely to ensure a smooth and secure check-in process for both you and your companion. However, we acknowledge that our communication may not have been as clear or sensitive as it should have been, and for that, we take full responsibility.We genuinely value your feedback as it helps us identify areas where we can improve. Rest assured, we will be taking immediate steps to reinforce training with our staff, emphasizing the importance of cultural sensitivity and effective communication. It is our utmost priority to provide every guest with a welcoming and inclusive environment, and we are committed to doing better.Once again, we apologize for the misunderstanding and any inconvenience caused. We hope to have the opportunity to welcome you back in the future and demonstrate the true level of hospitality we aspire to deliver.Warm regards,Hotel Manager

5 sur 5

Publié le 2 mai 2024 sur Expedia

Great hotel in Pattaya clean and super friendly staff. Prices are very good compared to others and hotel it’s has probably the best view in pattaya

Commentaires de Gestion de l’hôtel

3 mai 2024 par Royal Cliff Hotels Group, Gestion de l’hôtel

Dear Valued Guest,Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

5 sur 5

En perle

Publié le 26 avr. 2024 sur Hotels

Dejligt hotel med god beliggenhed, skønne faciliter og meget venligt personale

Commentaires de Gestion de l’hôtel

28 avr. 2024 par Management, Gestion de l’hôtel

Dear Mr. Gammelgaard,Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

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