Note fondée sur 57 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Stayed for two night Business purpose. The cleanliness of the property is good but detailing has scope of improvement. Overall rooms are nice.
Food Quality does have lot of opportunity
Overall I rate the stay as 4/5
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Suhas Kamble, Gestion de l’hôtel
Dear Soma Rabari,Thank you for taking time out to share your valuable feedback and rating us five stars!It is patrons like you to whom we owe the success of our hotel and feedback such as yours only motivates us to deliver our best. We have noted your feedback on Food quality and look forward to improve it.Regards,Suhas KambleAssistant Front Office Manager
par un voyageur de Maple Grove
Publié le 19 août 2024 sur Expedia
Checked into the room seeing there was mold over over on the bathroom door and shower, the carpets was not vacuumed at all. Was shocked to see the pillows conditions which had dirty stains. The headboards was oily. The bathroom and toilet stink so bad. The manager Suhas cared less told me they will shift me in other room in 10 mins, almost 1 hour passed still there was no communication whatsoever. The housekeeping staff made so much noise on 2 nd floor. The major mold all over in bathroom is a major health concern and this need to be stopped immediately as this is a health hazard.
Commentaires de Gestion de l’hôtel
21 août 2024 par Suhas K, Gestion de l’hôtel
Dear Mr. Prasad, Thank you for choosing to stay with us & sharing your stay experience though brilliant stays are what we promise, i'm worried that you had otherwise. I am sorry to learn about the issues encountered during your recent stay with us, especially with regards to the bathroom cleaning. Please be assured that i am working in tandem with my team to strengthen the quality of our products to ensure improved guest experience during your and other guests' stay with us in the future. Regards, Suhas KambleAssistant Front Office Manager
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Suhas , Gestion de l’hôtel
Dear Mr. Mohammed,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express PUNE HINJEWADI.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your feedback score to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Regards,Suhas KAssistant Front Office Manager
par un voyageur
Rooms and bathrooms very small
Publié le 5 juin 2024 sur HotelsCommentaires de Gestion de l’hôtel
25 juin 2024 par Suhas, Gestion de l’hôtel
Dear Kaushikbhai,Thank you for choosing to stay with Holiday Inn Express Pune Hinjewadi and for your kind review.We have taken a note of your feedback with regards to the room size. We would like to apologies towards inconvenience caused, We understand that the room may be smaller than what you would usually expect and the layout of the room is not something that you’re used to, but let me tell you a bit about how our rooms are designed. Our compact rooms are designed to provide more where it matters most. We have ensured to kept amenities and structures most important to that can help you maximize your visit. We are also very green conscious – each corner of our rooms are thoughtfully designed to ensure that we make optimum use of the available space. We appreciate your recommendation and look forward to welcoming you again soon to Holiday Inn Express Pune Hinjewadi.Regards,Suhas KambleAssistant Front Office Manager
par un voyageur
Publié le 4 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juin 2024 par Suhas, Gestion de l’hôtel
Dear Sharad,Thank you for taking time out to share your detailed feedback! I'm glad to see that you enjoyed your stay with all facilities on offer.At Holiday Inn Express, we focus on things that matter the most to our Smart Travelers - A comfortable bed offering a great night's sleep, high speed Wi-Fi to keep you connected, Express Start Breakfast offering a sumptuous variety of items with an option of Grab and Go for our travelers who are short of time and compact yet ergonomically designed rooms that offer comfort always. In addition, we also offer a self-service laundry which is complimentary to use for all our in-house guests.We certainly hope you were able to make the best use of our hotel's facilities and we look forward to meet you soon.Regards,Suhas KambleAssistant Front Office Manager
par un voyageur
Could have done better for the price
Publié le 17 avr. 2024 sur HotelsThe staff was really sweet and helpful.
The shower was rusted - I didn’t expect that for the price paid.
The toilet flush mechanism wasn’t working well and the flus buttons came off at one point - didn’t exist at the price paid.
They can call you a cab (great) but charge extremely high prices just to do so (bad).
Overall - good folks but not a good experience.
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Suhas Kamble, Gestion de l’hôtel
Dear Mr. Ronnie, Thank you for choosing to stay with us & sharing your stay experience though brilliant stays are what we promise, i'm worried that you had otherwise. I am sorry to learn about the issues encountered during your recent stay with us, especially with regards to room experience. With regards to room rate they are dynamic. Please be assured that i am working in tandem with my team to strengthen the quality of our products to ensure improved guest experience during your and other guests' stay with us in the future. Regards, Suhas KambleAssistant Front Office Manager
par un voyageur
Rooms was absolutely dated not clean
Publié le 15 avr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
16 avr. 2024 par Suhas Kamble, Gestion de l’hôtel
Dear Mr. Chinmay, Thank you for choosing to stay with Holiday Inn Express Pune Hinjewadi and for your kind review. We have taken a note of your feedback with regards to the room size and cleaning. We would like to apologies towards inconvenience caused, We understand that the room may be smaller than what you would usually expect and the layout of the room is not something that you’re used to, but let me tell you a bit about how our rooms are designed. Our compact rooms are designed to provide more where it matters most. We have ensured to kept amenities and structures most important to that can help you maximize your visit. We are also very green conscious – each corner of our rooms are thoughtfully designed to ensure that we make optimum use of the available space. We appreciate your recommendation and look forward to welcoming you again soon to Holiday Inn Express Pune Hinjewadi. Regards,Suhas Kamble Assistant Front Office Manager
par un voyageur
Publié le 12 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Suhas Kamble, Gestion de l’hôtel
Dear Harsha, Thank you for choosing to stay with us & sharing your stay experience though brilliant stays are what we promise, i'm worried that you had otherwise. I am sorry to learn about the issues encountered during your recent stay with us. Please be assured that i am working in tandem with my team to strengthen the quality of our products to ensure improved guest experience during your and other guests' stay with us in the future. Regards, Suhas KambleAssistant Front Office Manager
par un voyageur
Publié le 10 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Suhas Kamble, Gestion de l’hôtel
Dear Mr. Atharva,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express PUNE HINJEWADI.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at +91 77680 01612 or fosrgsl.mhzph@hiexpress.co.in.Sincerely,Suhas KambleAssistant Front Office Manager
par un voyageur
Terrible from Holiday Inn Standards
Publié le 2 janv. 2024 sur HotelsRooms are tight, Bathroom and WBC is tight too and not properly clean. There is mold in bathroom and while taking shower water drops on the floor. Even the rooms have some sort of smell. They have to break wall between two rooms and make it one then it would be better and expand shower and WBC. Also they don't allow visitors to your room as per their policy However if you pay 750/- rupees then visitors are allowed, What nonsensical policy, Again too bad from Holiday Inn standards.
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Suhas Kamble, Gestion de l’hôtel
Dear Guest, Thank you for choosing to stay with Holiday Inn Express Pune Hinjewadi and for your kind review. We have taken a note of your feedback with regards to the room size and stay experience. We would like to apologies towards inconvenience caused, We understand that the room may be smaller than what you would usually expect and the layout of the room is not something that you’re used to, but let me tell you a bit about how our rooms are designed. Our compact rooms are designed to provide more where it matters most. We have ensured to kept amenities and structures most important to that can help you maximize your visit. We are also very green conscious – each corner of our rooms are thoughtfully designed to ensure that we make optimum use of the available space. This is to bring in your notice the front office team had briefed about the visitor policy and have explained that the policy. The visitor can access the room and facilities by completing the check in formalities with additional cost. The policy is designed keeping the safety and security in consideration. We take great pride in our product and service and strive to ensure that our guests are satisfied with everything we have to offer.We sincerely hope this experience does not impair your trust.We look forward to welcoming you back soon at the Holiday Inn Express Hinjewadi We appreciate your recommendation and look forward to welcoming you again soon to Holiday Inn Express Pune Hinjewadi. Regards, Suhas KambleAssistant Front Office Manager
