Note fondée sur 214 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jerry,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kim,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi James,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Donald,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Pay more attention to detail
Publié le 22 juill. 2024 sur HotelsIt was just okay. The Jacuzzi tub had no hot water. Both controls were cold water. The mini fridge was sitting on three legs as one was broken and propped up with towels. The desk chair seat was wore out and falling apart. The phone was not even plugged in. The plugs on the nightstand lamp would not hold tightly around my cell phone charging block. All the mirrors were streaked and dusty. But with all that being said, the temp in the room and the bed was pretty comfortable. It was an anniversary get away for us, and it was kind of a let down for the price we paid. The staff at the front desk was very pleasant.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We regret to hear about the issues you experienced with the Jacuzzi tub, mini fridge, and other amenities. It’s disappointing to know that these problems affected your anniversary getaway. I’m glad to hear that the room temperature and bed were comfortable, and we appreciate your kind words about our front desk staff. We will address the maintenance issues you’ve mentioned to ensure a better experience for future guests. Thank you for bringing this to our attention, and we hope we can offer a more enjoyable stay in the future.
par un voyageur
Decent stay!
Publié le 21 juill. 2024 sur HotelsWe booked a king room, arrived to find we were overbooked. They put us in a handicap room and my husband wasnt comfortable with that so we opted to "upgrade" to a suite at an extra 50 bucks. The room was nice except for "questionable" stains on the sofa. But we didnt use it so no big deal. Only real complaint is the lawn crew came at 7am on sunday morning being very loud and woke me up on the second floor... breakfast waa great!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. I regret the inconvenience of the room change and the additional charge for the suite. I regret the stain on the sofa and forwarded your concerns to the housekeeping team. We will address these issues to ensure a more comfortable stay for our guests in the future. I’m glad you enjoyed the breakfast, and we appreciate your comments as they help us improve our services. We hope to have the opportunity to provide a better experience on your next visit.
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Joe,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
par un voyageur
Publié le 30 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Shelly,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
par un voyageur
Publié le 11 juin 2024 sur Hotels
Nice clean room. Great front desk help.
Commentaires de Gestion de l’hôtel
12 juin 2024 par Sophia CSR, Gestion de l’hôtel
Hi Nichole,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 9 juin 2024 sur Hotels
Bed linens and towels were disgusting. I’m telling myself they were clean but just stained so I can live with myself.
Free breakfast closes at 9:00, which I think is too early for the weekend. Food was marginal, at best.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We regret to hear about your experience with the bed linens and towels, and also any discomfort this caused. Please rest assured that cleanliness is a top priority for us, and we will address this issue with our housekeeping team immediately. We also appreciate your feedback regarding our breakfast hours and quality and will consider this as we strive to improve our services. Thank you for bringing these concerns to our attention. We hope you will give us another opportunity to provide you with a better experience in the future.
