Note fondée sur 326 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
2,9 Service et personnel
2,7 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Terry,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
When i arrived to check in. The staff was very friendly. My stay went as i expected it to. Very conivent
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Micheal,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 31 août 2024 sur Expedia
There are holes in the walls but it was bug free and the water works.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Allen,Thank you for your feedback. We’re glad to hear that you found your room bug-free and that the water was functioning well. However, we apologize for the condition of the walls.Your comments are important to us, and we will address the maintenance issues to ensure a more pleasant experience for our guests.Thank you again for sharing your insights, and we hope to welcome you back for an improved stay in the future.
par un voyageur
Publié le 22 août 2024 sur Expedia
Friendly kind staff.
Commentaires de Gestion de l’hôtel
23 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Richard,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 20 août 2024 sur Expedia
Stay there, got there it was not one car in the parking lot. I assume his place was abandoned.
Commentaires de Gestion de l’hôtel
21 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Guy,We apologize for any confusion. Our hotel may have had limited occupancy during your visit. We appreciate your feedback and hope to have the opportunity to provide you with a more positive experience if you choose to stay with us again. Thank you for sharing your thoughts.
par un voyageur
Such a shame
Publié le 19 août 2024 sur HotelsWe left within an hour due to bed bug residue and roaches.
Commentaires de Gestion de l’hôtel
20 août 2024 par Manager, Gestion de l’hôtel
Hello Mike, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
par un voyageur
Publié le 14 août 2024 sur Expedia
The hotel in of itself was fine. It was relatively clean. Pretty average. However my main issue was the girl running the front desk. She may of been having a bad day but just seemed like helping us was a chore. Like asking for the wifi password didn't come without a sigh and some attitude.
Commentaires de Gestion de l’hôtel
16 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Nicole,Thank you for sharing your feedback with us. We apologize for the less than satisfactory experience you had with our front desk staff. Providing excellent customer service is a top priority for us, and we will address this issue with our team to ensure a more pleasant and welcoming experience for all guests. We appreciate your valuable input and hope to have the opportunity to exceed your expectations in the future.
par un voyageur
Paxinos Knights Inn
Publié le 14 juill. 2024 sur HotelsAccommodations were sufficient. Room was dated but clean. Beds were COMFORTABLE. Housekeeping came daily and were quite responsive.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Manager, Gestion de l’hôtel
Hello Mary,We appreciate your feedback on our clean and comfortable accommodations. Our housekeeping team is dedicated to providing excellent service. If you have any further comments or suggestions, please don't hesitate to reach out to us.
par un voyageur
Publié le 6 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 juin 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Andrew,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
par un voyageur
Publié le 2 juin 2024 sur Expedia
Completely unsatisfied. There is mold and the smell of mold throughout the entire room. There are bodily fluids on the bed spread. There are chigger mites in the bed. The tissues were dirty and stained. I had to go to Walmart to purchase cheese and sleeping bags because we couldn’t stay anywhere else based on availability in the area due to an event
Commentaires de Gestion de l’hôtel
4 juin 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Amy,We apologize for the unsatisfactory experience you had during your stay with us. We regret the experience you had. This is not the standard we strive to uphold.We take cleanliness and hygiene very seriously, and we have already initiated a thorough investigation to address these concerns immediately. We are committed to ensuring that our rooms meet the highest standards of cleanliness and comfort.We understand the inconvenience you faced in finding alternative accommodations due to the event in the area. We regret that we were not able to provide you with a suitable solution at the time. Your feedback is extremely valuable to us, and we will use it to make the necessary improvements to prevent such issues from occurring in the future.We hope you will give us another opportunity to provide you with a significantly improved experience in the future.
