Ratings based on 171 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 22, 2024 on Hotels
Comment from Hotel Management
Jun. 25, 2024 by Jason Jordan Operations Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us!I appreciate you taking the time to share your feedback as we seek to improve all aspects of your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Ambassador Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A traveller
Posted Jun. 14, 2024
The staff was great. The food was excellent.
Could update the doors to the rooms and add an extra lock inside.
Flies can be an issue but out of the staffs control. Beach area and access to the other resorts is convenient.
Comment from Hotel Management
Jun. 19, 2024 by Jason Operations Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our ambassador team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and we will seek to address the areas mentioned.We hope to welcome you again soon.
by A traveller
Posted Jun. 10, 2024 on Expedia
The staff was amazing. The hotel was very clean and the food was excellent! Will be returning for sure next year.
Comment from Hotel Management
Jun. 11, 2024 by Jason Jordan Operations Manager, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our ambassador team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A traveller
Posted Jun. 10, 2024 on Expedia
Comment from Hotel Management
Jun. 19, 2024 by Jason Operations Manager, Hotel Management
Many thanks for your valued feedback. We look forward to seeing you again in the near future.
by A traveller
Posted Jul. 5, 2023 on Hotels
Comment from Hotel Management
Jul. 12, 2023 by Jason Jordan Operations Manager, Hotel Management
Dear Krista,Here at The House, guest satisfaction is of utmost importance as we seek to offer each guest a serene and enjoyable holiday. We do appreciate that you had an enjoyable stay with us and look forward to seeing you again We do genuinely hope that you will give us another opportunity to welcome you back to The House, or to any of our other sister properties within our group.
by A traveller
Posted Jul. 1, 2023 on Expedia
My husband and I chose this adults only hotel/resort because we were celebrating our one year wedding anniversary along with his birthday. After our experience, I wish we had chosen somewhere else for the money we spent on this 10 day trip.
Pros:
- the weather is beautiful
- the waiting staff/ambassadors are great and always ready to help
- the view is gorgeous and the water is crystal clear
Cons:
- the beach is filled with rocks and the only area with soft
sand is where the watersport area docks and we had to keep moving
- be ready to be judged by two male bartenders. my husband and i skipped breakfast every morning so we usually came down around 1PM to start our day by having lunch and then going to the beach. one day, around 4PM the bartender told my husband he was cut off (because he thought we were drinking all morning) and had the audacity to call my husband drunk. another day, i ordered a drink and the bartender told me
i'm an alcoholic. i have been on a lot of all inclusive vacations and i have never been treated this way. the audacity of these two guys to not care about our feelings or to ruin our vacation and say these things in front of other guests. i was left absolutely disgusted.
I would not recommend this hotel/resort.
Comment from Hotel Management
Jul. 12, 2023 by Jason Jordan Operations Manager, Hotel Management
Dear Reyn,Thank you for taking the time to share your comments regarding your stay at The House. On behalf of the team, we sincerely apologize for not meeting your overall expectations. We are constantly working on several improvements to our product and service, so that we are always able to offer our clients a better experience overall. Regarding your interaction with our Bartender Team, this is a very unusual encounter for The House and below our standards. We have untaken comprehensive on the job training with the team to improve service and correct response to our guest as you are what matters most and guest satisfaction is key to our success. The above is not an attempt to absolve us of responsibility, the fact remains that we did not meet some of your expectations and your holiday experience. I genuinely hope that we have another opportunity to welcome you back to The House, or to any of our other sister properties within our group. We aim to endeavor to provide you with an unforgettable holiday experience.
by A traveller
Posted Apr. 13, 2023 on Hotels
Comment from Hotel Management
Apr. 14, 2023 by Jason Jordan Operations Manager, Hotel Management
Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with the accommodation and our wonderful staff which is our greatest asset. We look forward to welcoming you back next year.
by A traveller
Posted Apr. 13, 2023 on Hotels
Comment from Hotel Management
Apr. 14, 2023 by Jason Jordan Operations Manager, Hotel Management
Dear Troy, Thank you for taking the time to provide us with your comments. Here at The House, guest satisfaction is of utmost importance as we seek to offer each guest a serene and enjoyable holiday. We sincerely apologize that there were aspects of your stay that did not meet your satisfaction. I genuinely hope that we have another opportunity to welcome you back to The House or to any of the other properties in our group, where we will endeavor to provide you with an unforgettable holiday experience. Antonia Hinds Operations Manager
by A traveller
Posted Apr. 12, 2023 on Expedia
The Excellent staff of the House made our vacation memorable.. thank you
Comment from Hotel Management
Apr. 12, 2023 by Jason Operations Manager, Hotel Management
hank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with the accommodation and our wonderful staff which is our greatest asset. We look forward to welcoming you back next year.
by A traveller
Posted Mar. 22, 2023 on Expedia
We had an amazing time, staff so lovely. Hotel due a refurb other than that was spot on. Thanks
Comment from Hotel Management
Mar. 24, 2023 by Jason Jordan Operations Manager, Hotel Management
Thank you for taking the time to share this review about your stay at The House hotel. We appreciate your feedback and value all of your comments. We are delighted that you were impressed with the accommodation and our wonderful staff which is our greatest asset. We look forward to welcoming you back next year.
