Ratings based on 356 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 25, 2024 on Expedia
Comment from Hotel Management
Sep. 3, 2024 by Joseph, Hotel Management
Thank you for your feedback. We appreciate your rating and will use it to improve our service.
by A traveller
Posted Aug. 23, 2024 on Expedia
Friendly staff. Didn’t know my room was in an annex building.
Comment from Hotel Management
Sep. 6, 2024 by Guest Services, Hotel Management
Dear Ross, Thank you for your feedback. I’m glad to hear you found our staff friendly. I apologize for any confusion regarding your room location in the annex building. We strive to provide clear information about room assignments and locations, and I’m sorry this wasn’t communicated effectively.We’ll work on improving how we inform guests about room locations to ensure a smoother check-in experience. If you have any other suggestions or need assistance in the future, please let us know. We look forward to having the opportunity to provide you with a better experience.
by A traveller from Edmonton
Posted Aug. 11, 2024 on Expedia
Front desk staff were really friendly and professional, cafe staff were really nice. Our room was clean, quiet and had a momma deer visiting us in the morning
Comment from Hotel Management
Sep. 3, 2024 by Joseph, Hotel Management
Thank you for the great rating! We’re delighted you had a wonderful stay. Your feedback inspires us to maintain our high standards. We eagerly anticipate your next visit and aim to make it even more exceptional
by A traveller from SHERWOOD PARK
Posted Aug. 10, 2024 on Expedia
Close to everything.
Comment from Hotel Management
Sep. 3, 2024 by Joseph, Hotel Management
Thank you for highlighting our convenient location! We’re glad you found it easy to access everything you needed. We look forward to hosting you again and making your next stay just as enjoyable.
by A traveller
Posted Aug. 9, 2024 on Expedia
I liked everything about this place thank you so much
Comment from Hotel Management
Sep. 3, 2024 by Joseph, Hotel Management
Thank you for sharing your thoughts and the review. We value your feedback and are dedicated to enhancing our service. We aim to offer a better experience next time and look forward to having you with us again
by A traveller
Posted Aug. 6, 2024 on Expedia
Comment from Hotel Management
Sep. 3, 2024 by Joseph, Hotel Management
Thank you for the great rating! We’re delighted you enjoyed your stay. Hope to see you again soon
by A traveller
Posted Aug. 6, 2024 on Expedia
Room was clean and nice. The TV wouldn’t turn on and maintenance was quick was very nice. They had it turned on within 10 minutes after finding a loose connection. Overall very happy. Only thing was the towel rack came off the wall twice
Comment from Hotel Management
Sep. 6, 2024 by Guest Services, Hotel Management
Dear Taylor, Thank you for your positive feedback! I’m glad to hear that you found the room clean and nice, and that our maintenance team was able to resolve the TV issue quickly. I’m sorry to learn about the towel rack coming off the wall. We’ll address this issue to ensure it’s fixed properly so it doesn’t happen again.Thank you for bringing this to our attention, and if you have any other concerns or suggestions, please let us know. We look forward to welcoming you back for another great stay!
by A traveller
Posted Aug. 5, 2024 on Hotels
Bed was comfortable, room was nice and clean. Will stay again.
Comment from Hotel Management
Sep. 3, 2024 by Joseph, Hotel Management
Thank you for your kind words! We’re thrilled you enjoyed your stay and look forward to welcoming you back soon
by A traveller
Posted Aug. 4, 2024 on Hotels
Comment from Hotel Management
Aug. 4, 2024 by Robbie, Hotel Management
Good afternoon, Kenneth,Thank you for the positive review. I will share this with our team, as we do strive to make your stay an enjoyable one. If there is anything you require from us, please do not hesitate to contact our property directly.Thank you so much,Robert TelenkoGuest Services Supervisor
by A traveller
Posted Aug. 4, 2024 on Expedia
Breakfast was not good.
Comment from Hotel Management
Sep. 6, 2024 by Guest Services, Hotel Management
Dear Deborah, I’m sorry to hear that the breakfast did not meet your expectations. Your feedback is important to us, and we’ll make sure to review our breakfast offerings to see how we can improve. If you have any specific suggestions or preferences, please let us know. We appreciate your input and hope to provide a better breakfast experience on your next visit.
