Note fondée sur 74 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,9 Propreté de la chambre
2,9 Service et personnel
2,4 Confort de la chambre
1,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Old & under staffed
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Lisa, Gestion de l’hôtel
Sorry for the trouble caused, Paul! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Staff was friendly and VERY helpful !
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your kind words about our friendly and helpful staff! We're glad to hear that they made your stay with us a great experience. If there's anything else we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 28 sept. 2024 sur Expedia
My original reservation was canceled by my credit card - not lodge’s fault. Room was too expensive for what we “got”, Nothing. No kleenexes, no vanity space, no cups, coffee, no fun little extras, couldn’t get tv to work (but then, Hurricane Helene was blowing through our area). I will not be staying here again.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Pro: check-in was easy and quick. Workers were really nice. The soap was the only clean thing in the room
Cons: dirty, and smelled bad/weird. Bugs of multiple types everywhere. Mold everywhere and mold where I never thought mold would be. Very large metal picture was crooked and almost falling off the wall and it was held by a singular bent nail. There was what looked to be blood on the beds. There was a bed bug or two on the beds. Each towel and bed sheet had yellow stains on them. The floor was dirty and there was a part that was broken. The shower was disgusting. There was a cable of some sort hanging bare from the ceiling.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the unpleasant experience you've had during your stay. This is definitely not the kind of experience we aim to provide to our guests.
Our team sincerely appreciates your kind words about the quick and easy check-in process, as well as the hospitality extended by our staff. However, we are deeply sorry for the cleanliness issues you encountered in your room. Rest assured, we take cleanliness and hygiene very seriously, and we will address your concerns with our housekeeping team to ensure such incidents are not repeated.
For further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We would appreciate the opportunity to make things right for you.
Thanking you for your understanding and patience.
Warm regards,
Team OYO
par un voyageur
Publié le 26 sept. 2024 sur Expedia
This was far and away the worst motel I've ever stayed at. I am not being dramatic. If you value your reputation as a reliable spot to find lodging then you should cease your relationship with this establishment.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
From the filled in swimming pool I got the clue that something was not quite right. The building is clearly run down and needs a lot of maintenance. The lady who checked me in was nice enough but I had to wait 15 minutes while she got the room "ready". The paint on the walls and ceiling was peeling. No shampoo, no water glass, and the towels were very warn. Give this one a miss.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for sharing your valuable feedback regarding your recent stay with us. We apologize for the inconveniences you faced during your visit.
At Team OYO, we strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations this time. We appreciate your observations about the condition of the building and the lack of maintenance.
Your concerns regarding the room cleanliness and amenities have been duly noted, and we will address them with our Housekeeping team to ensure such lapses do not occur in the future.
We sincerely apologize for any inconvenience caused, and we hope you can give us another chance to better serve you in the future. If there's anything more we can assist you with, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
Publié le 25 août 2024 sur Expedia
Older property situated in a small Mountain Town. Currently renovating rooms. Definitely quite.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Maria, Gestion de l’hôtel
Thank you for rating us with such awesome words, Michelle! We will strive to keep up with your expectations always. Regards, Maria
par un voyageur
Publié le 18 août 2024 sur Hotels
Cockroaches. Dirty towels. Filthy bathroom. Hands down the nastiest place I have ever stayed.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Lisa, Gestion de l’hôtel
Apologies for the inconvenience caused, Kyle! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Lisa
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Old, no coffee maker, advertised pool was filled in, and was charged an additional $15
00. Loud, suspicious people in parking lot for hours.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Maria, Gestion de l’hôtel
Hi, Barbara! Thank you for the suggestion. We checked this property, this facility is currently unavailable with the hotel. We have duly noted your feedback for future consideration. Have a wonderful day ahead :) Regards, Maria
par un voyageur
Publié le 7 juill. 2024 sur Expedia
The hotel is very run down and dirty. There was old furniture sitting around everywhere. The bathroom were filty. Bug were in the room. TV would not work properly. Nasty
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Eva, Gestion de l’hôtel
Apologies for the inconvenience caused, Cynthia! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Eva
