Note fondée sur 163 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2024 sur Hotels
Pool was full of algae, front desk didnt realize pool was green
par un voyageur
Publié le 10 juill. 2024 sur Expedia
The towels and sheets are dingy looking. ( not white)
Shower didnt work had to change rooms. Ice machines didnt work. Dryer didnt work, no soap in the rooms, went to ask for some. She couldnt give it to me . The supply closet was locked. Tub was dirty,, there wasnt anyone at the front desk. Had to call a different number. .the floor near the AC and bed was wet .does feel homie. More like abandoned building. Shower faucets need fixing. There was wirers hanging out in some area.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Elmira,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
par un voyageur
Publié le 16 juin 2024 sur Hotels
par un voyageur
Publié le 28 mai 2024 sur Hotels
par un voyageur de San Benito
Publié le 27 mai 2024 sur Expedia
Upon arrival, the room was extremely hot and humid. The hotel bed sheets had stains, and some of the staff members were rude. I requested a room change because the first room leaked into the ceiling, and the door wouldn't lock. I had to wait until the next day for a room change. Everything was old and in bad condition. The only reason why I decided to stay was that before it was a Hilton hotel, and I had a really good experience with the breakfast and the pool. However, now the hotel doesn't offer breakfast, and the pool wasn't open for the guests.
par un voyageur
Good room at good price
Publié le 12 mai 2024 sur HotelsGood room at a good price. Just needed a place to stay for the night. It was clean and comfortable.
par un voyageur
No room available
Publié le 10 mai 2024 sur HotelsI called to confirm a request for a early check-in. It was confirmed that a room would be ready for me. When I checked in they informed me I would have to wait 4 or 5 hours for a room to be cleaned. My stay was only going to be for 7 hours so this wouldn’t work for my needs and was not what I was promised.
par un voyageur
Publié le 24 mars 2024 sur Expedia
Good room for a good nights sleep
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jacob, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6
par un voyageur
Publié le 18 mars 2024 sur Expedia
The property is fine, good location.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Raymond,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6
par un voyageur
Publié le 17 mars 2024 sur Expedia
Customer service was not good. They didn’t answer the lobby phone, no where to be found.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Hector,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6
