Avis Villa Toscanella - 4 Bedrooms, 4 Bathrooms, Private pool, sleeps 8

Dear Sonia, Thank you so much! It was a true pleasure having you as our guests, and we’re delighted to hear that you enjoyed the place. Tuscany is indeed a region full of charming white and country roads like ours, which contribute to the beauty of the unspoiled, idyllic rolling hills, offering a peaceful contrast to the usual hustle and bustle of big cities. While 15-20 minutes might seem a bit generous for the 3.5 km drive from the main road to the house, we understand that enjoying the scenery can certainly slow things down! Most guests find the journey takes a bit less time, but we’re glad to hear you took in the beautiful views along the way. Our guests typically arrive at Villa Toscanella in standard cars of all types. That said, we do agree that sports cars or vehicles with a low profile might not be the best fit for these roads. Once again, thank you, and we hope to welcome you back as our guests in the future!

Dear Siew thanks for your feedback which we have taken very seriously to address the cleaning problem you reported. Albeit I have no doubt of your reported issues I hope you will appreciate this must have been an isolated case. Evidences are the very positive feedback guests have left on other rental portals such as airbnb and holidaylettings for the property as a whole and the way it is maintained (5 stars on airbnb - 4.5 stars holidaylettings). Nevertheless, since the time of your feedback we have reviewed the full house and pool cleaning process. We have changed the cleaning service people with more professional cleaners, we have also inserted a mix of robotic and manual cleaning for the pool with a dedicated person coming in even more regularly to keep water in its pristine conditions. In conclusion, thanks again for your helpful feedback, sure little consolation to read that over the one week stay the issue with the pool was fixed in half a day. In the event of anything being sub-optimal with the property I should always plea our guests to connect with either myself or the property manager asap (!). I can fully reassure on an immediate intervention with a fix of the issue. Thank you very much again! alex