Note fondée sur 249 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon rapport qualité prix !
Publié le 13 mars 2024 sur HotelsTout était parfait, hormis les oreillers très fermes.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Bonjour Jonathan,Merci d'avoir pris le temps de nous raconter votre expérience au Red Roof Inn Pecos. Nous nous efforçons de fournir à nos clients le meilleur service client et tout le confort de la maison. Il était donc gratifiant de lire que votre visite a été satisfaisante, ce qui vous a valu une note de 8/10. Cependant, je suis déçu que votre expérience globale n'ait pas répondu à vos attentes. Vous avez indiqué que vous n'étiez pas satisfait du confort des oreillers. Veuillez accepter nos plus sincères excuses pour l'impact que cela a eu sur votre séjour parmi nous. Il est important de savoir que nous apprécions vos commentaires et que vos commentaires seront pris en considération alors que notre équipe Red Roof s'efforce d'améliorer continuellement la qualité de nos services.Sachez que nous vous apprécions en tant qu'invité et apprécions votre entreprise. Ce serait notre plaisir de vous accueillir à nouveau parmi nous à l'avenir pour vous montrer nos progrès positifs réalisés pour améliorer votre expérience avec nous.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Chris, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Pecos and I were ecstatic to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and we at Red Roof hope you’ll visit us again on your next trip!Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur de Queen Creek
Publié le 1 août 2024 sur Expedia
It was what was expected.
Commentaires de Gestion de l’hôtel
1 août 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Michael,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Pecos. Thank you for your 3/5 rating. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Could have been cleaner. There were stains on the walls and the bathroom shower was covered in mold. Would not shower in there. Bed wasn’t really comfortable and pillows were small and flat. When we checked in we were told they offered a full breakfast but all they had was waffle, cereal and toast. Also so hot we couldn’t take time to sit and eat. No air was on in dining area.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Jonathan RediResponse Specialist, Gestion de l’hôtel
Dear Leesa,Thank you for taking the time to tell us about your experience at the RED ROOF INN PECOS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the property and the uncomfortable bed among the other concerns you highlighted which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello William, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Pecos and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 juill. 2024 sur Expedia
The property is showing it's age a d management is not great.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Kenneth,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn Pecos. I'm sorry to hear that the appearance of our property and the customer service did not meet your expectations. Please know that we value your business and feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
par un voyageur de Eagle Pass
Publié le 25 juin 2024
Place was really clean
par un voyageur
Publié le 24 juin 2024 sur Expedia
Very nice, clean, comfortable. We arrived early and were able to get checked in. Beautiful property, so happy to have booked here. Thank you
Commentaires de Gestion de l’hôtel
25 juin 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Linda,Thank you for taking the time to tell us about your experience at the Red Roof Inn Pecos. I am glad to read that you were pleased with the cleanliness of our hotel, and it's comfort. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 juin 2024 sur Expedia
Great service
Commentaires de Gestion de l’hôtel
24 juin 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Lisa,Thank you for taking the time to tell us about your experience at the Red Roof Inn Pecos. I am glad to read that you were pleased with the service provided, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juin 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Sandra, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Pecos and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
