Note fondée sur 215 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Kirsten Van Wyk , Gestion de l’hôtel
Hello Andrew,Thank you for taking the time to review your recent stay with us. It seems we did not meet your expectations on this visit, for this I apologise. I invite your personal feedback directly to allow us an opportunity to see how we can improve our product and guest experience. Please contact the hotel directly. Kind Regards, Kirsten & the Team
par un voyageur
Publié le 14 juill. 2024 sur Expedia
Beautiful city, nice walking, room was exceptional, dining room was exceptional and food was great!
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Kirsten Van Wyk , Gestion de l’hôtel
Hello Jim, Thank you for taking the time to provide us feedback on your recent stay with us. Delighted to acknowledge you enjoyed your stay, highlighting your guest bedroom and the dining room. I will be sure to pass on your feedback to the team. We look forward to welcoming you back to the hotel very soon. Kind Regards, Kirsten & the Team.
par un voyageur
Poor welcome
Publié le 14 juill. 2024 sur HotelsPoor welcome. Despite being told on 4 days earlier that our 3 rooms would be prioritised by Housekeeping so that we could check-in at 1pm instead of 4pm, there was no record and the receptionist doubted what I was saying. She then announced that there was a charge of £10 per room if we were allowed early access. I then received a phone call an hour later to say that we could indeed gain early access with no additional charge. Too late I’m afraid and a poor start.
Commentaires de Gestion de l’hôtel
6 août 2024 par Kirsten Van Wyk , Gestion de l’hôtel
Hello Jane, Thank you for taking the time to provide feedback on your recent stay with us. I sincerely apologise that we did not meet your expectations on this occasion especially on arrival. I apologise for the lack of communication in relation to the early check-in request, this was poorly managed and handled. I have since personally addressed your feedback and new procedures have been actioned to ensure this does not happen again. I do hope we can welcome you back to the hotel in the near future. Kind Regards, Kirsten & the Team.
par un voyageur
Publié le 30 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2024 par Kirsten Van Wyk , Gestion de l’hôtel
Hello Frances, Thank you for such a great review score, delighted you enjoyed your stay with us. We hope to welcome you back to the hotel in the near future. Best Wishes, Kirsten and team.
par un voyageur
Publié le 25 mai 2024 sur Expedia
The reception staff were extremely friendly helpful and considerate. They supplied local information and made special arrangements
Commentaires de Gestion de l’hôtel
28 mai 2024 par Kirsten Van Wyk , Gestion de l’hôtel
Hello Robert, Thank you for taking the time to provide us feedback on your recent stay with us. Delighted to hear our reception team were extremely friendly and helpful and provided you with the assistance required. We hope to welcome you back to the hotel very soon. Kind Regards, Kirsten & the Team.
par un voyageur
Publié le 20 mai 2024 sur Hotels
Overnight as a couple. Dinner bed and breakfast £185. Check in was good apart from parking. Sorted in the end. Room looked lovely and had a smashing view that you could see when lying in bed. Room itself was very very hot, we had a fan on all night, which was in the cupboard, so someone else must have complained about it. Shower and bath. Dinner was lovely. Steak cooked to perfection. Again breakfast was smashing although we had booked for 9am and arrived at 5 past to be told we were late and should have been there at 8.45.
Would stay again.
Commentaires de Gestion de l’hôtel
20 mai 2024 par Kirsten Van Wyk , Gestion de l’hôtel
Hello Audrey,Thank you for taking the time to review your recent stay with us. Delighted to hear dinner was enjoyed and the steak cooked to perfection as well as the breakfast. Lovely to note the room was to your liking and you enjoyed the view. We do have the fans in the room, as we do recognise the hotel does get fairly warm especially in the warmer weather. We look forward to welcoming you back to the hotel very soon. Kind Regards, Kirsten & the Team.
par un voyageur
One overnight at the Tontine hotel
Publié le 13 mai 2024 sur HotelsVery pleasant one night stay The staff were first class and are a credit to the hotel The hotel is very conveniently situated in the High Street in Peebles
Commentaires de Gestion de l’hôtel
14 mai 2024 par Kirsten Van Wyk , Gestion de l’hôtel
Hello Roy, Thank you for such a glowing review. Delighted you had a pleasurable stay with us and the team looked after you well throughout. We hope to welcome you back to the hotel in the near future. Kind Regards, Kirsten & the Team.
par un voyageur
Publié le 11 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juin 2024 par Kirsten Van Wyk , Gestion de l’hôtel
Hello David, Thank you for the 5/5 review, delighted you enjoyed your stay with us. We hope to welcome you back to the hotel very soon. Best Regards, Kirsten & the team.
par un voyageur
Publié le 8 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 mai 2024 par Kirsten Van Wyk , Gestion de l’hôtel
Hello Nicholas, Thank you for taking the time to review your recent stay with us. We look forward to welcoming you back in the near future. Kind Regards, Kirsten & the Team.
par un voyageur
Publié le 26 avr. 2024 sur Expedia
Great location in the centre of town.
Commentaires de Gestion de l’hôtel
26 avr. 2024 par Kirsten Van Wyk , Gestion de l’hôtel
Hello Nick, Thank you for taking the time to provide us feedback on your recent stay with us. Delighted you enjoyed the central location of the hotel. We hope to welcome you back to the hotel very soon. Kind Regards, Kirsten & the Team.
