Ratings based on 782 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from MOCKSVILLE
Posted Oct. 25, 2024
Great spot to stop along I-20 on our trip to Tuscaloosa for biggest show in NCAA Football. Lots of food & drink options. Very new & clean hotel.
Comment from Hotel Management
Oct. 25, 2024 by Guest Relation Management, Hotel Management
Hi James,Thank you for your feedback regarding your recent stay at Comfort Suites Pell City. We're thrilled to hear that our location along I-20 made for a convenient and enjoyable stop on your way to the big game in Tuscaloosa. It’s great to know you appreciated the nearby food and drink options, as well as our new and clean facilities. We hope the rest of your trip was equally enjoyable, and we look forward to welcoming you back on future travels!
by A traveller
Posted Oct. 21, 2024
Good hotel
Comment from Hotel Management
Oct. 21, 2024 by d, Hotel Management
Good day Michael,That you for giving us 5 stars. We appreciate knowing that your were pleased with your stay at Comfort Suites. We look forward to your next visit. We wish you safe travels today and always!
by A traveller
Posted Oct. 21, 2024
All staff was extremely nice.Alwasy available when needed.
Comment from Hotel Management
Oct. 21, 2024 by d, Hotel Management
Hi Michael, It is great to know that you enjoyed your recent stay at Comfort Suites. At Comfort Suites we do our very best to make you feel welcomed. We it wonderful to know that we were able to assist you with any needs you had during your stay. Safe travels today and always!
by A traveller from Georgetown
Posted Aug. 2, 2024 on Expedia
Easy access for a traveler, comfortable and quiet
Comment from Hotel Management
Aug. 3, 2024 by d, Hotel Management
Hello Jan,Thank you for your feedback! At Comfort Suites, we are aware that you have several choices for accomodations when traveling. We are pleased to know that our location is convenient for you and that the suite was comfortable and quiet. We look forward to seeing you again. Until next time, safe travels today and always!
by A traveller
Posted Jul. 28, 2024 on Hotels
Convenient & very clean..good price
Comment from Hotel Management
Jul. 29, 2024 by D, Hotel Management
Hello Timothy,Thank you for your perfect rating! We’re thrilled to hear that you found your stay convenient,very clean, and you are pleased with the cost. It’s fantastic to know that you were happy with your choice to stay with us while traveling. Your satisfaction means a lot to us, and we appreciate your kind words. Once again, we appreciate you choosing to stay at Comfort Suites Pell City and look forward to your next visit! Safe travels today and always!
by A traveller
Good highway stop, esp for Alabama
Posted Jul. 28, 2024 on HotelsClean and fairly comfortable. The beds were super small for 2 people and the windows let in lots of highway noise even with a noise machine. Other than that this was a fantastic stay, which is hard to find in northern Alabama. Breakfast had walnuts. Safe area near a Walmart and other hotels.
Comment from Hotel Management
Jul. 29, 2024 by d, Hotel Management
Hi Lori, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. Your feedback will be instrumental in helping us address the issues you encountered. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A traveller
Posted Jul. 27, 2024 on Expedia
Clean and nice
Comment from Hotel Management
Jul. 29, 2024 by d, Hotel Management
Hello Jamie,Thank you for your feedback. We realize that you have many choices of lodging when traveling. We appreciate that you choose Comfort Suites. We look forward to seeing you again. We wish you safe travels today and always! Comfort Suites
by A traveller
Posted Jul. 26, 2024 on Expedia
Convenient location of 1-20 with several food options nearby
Comment from Hotel Management
Jul. 29, 2024 by d, Hotel Management
Hello Robin,Thank you for your feedback! At Comfort Suites, we are aware that you have several choices for accomodations when traveling. We are pleased to know that our location is convenient for travelers. We look forward to seeing you again. Until next time, safe travels today and always!
by A traveller
Posted Jul. 25, 2024 on Hotels
Nice clean spacious room in a good area
Comment from Hotel Management
Jul. 25, 2024 by Guest Relation Management, Hotel Management
Hi Daniel,Thank you for your feedback! I’m pleased to hear that you enjoyed your nice, clean, and spacious room, and that the location was convenient for you. We strive to offer comfortable accommodations in a great area, and it’s wonderful to know that we succeeded in making your stay enjoyable. Once again, we appreciate you choosing to stay at Comfort Suites Pell City and hope to have the chance to welcome you back in the future.
by A traveller
Not a pleasant experience
Posted Jul. 24, 2024 on HotelsStaff was VERY rude and inattentive. I asked for a room that was non highway facing, was told there were none available even though i checked in early and there were literally 5 vehicles in the parking area. The room was clean, bed was very comfortable but the overall service from the staff sucks.
Comment from Hotel Management
Jul. 24, 2024 by D, Hotel Management
Helllo Ms. Donntta,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
