Note fondée sur 786 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par philip
Baymont inn
Publié le 25 août 2017 sur HotelsCorrect hôtel, nothing special
Commentaires de Gestion de l’hôtel
9 sept. 2017 par Baymont Team, Gestion de l’hôtel
Thank you for staying with us. We appreciate the feedback and support.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Everything thing was excellent, wouldn't change a thing. Great stay.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hello Gene, We're so glad to hear you had an excellent stay and that everything met your expectations! It’s wonderful to know that you found nothing to change and enjoyed your time with us. We look forward to welcoming you back for another great stay at Baymont by Wyndham Pella in the future!
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Amenities were good. Pool and hot tub were great. Need more vending options but overall our stay was great!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Austin,We're excited to hear you had a great stay and enjoyed the amenities, especially the pool and hot tub! It's always nice to know our guests are making the most of what we offer. We appreciate your feedback on the vending options, and we'll definitely keep that in mind for the future. Thanks for sharing your experience, and we look forward to welcoming you back!
par un voyageur
Good--despite my mistake
Publié le 15 sept. 2024 sur HotelsA trip for my husband to meet up with classmates from years ago. He was pleased with the condition of the hotel; his only problems were related to his disabilities--no elevator and a 2nd floor room and a slippery tub instead of a walk-in shower. Probably my fault--I didn't reserve a handicapped room for him!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Guest,Thank you for sharing your experience with us! We’re glad to hear that your husband enjoyed the condition of the hotel and found it to his liking. We apologize for the inconvenience regarding the room setup and the lack of an elevator. Your feedback is invaluable, and we’ll make sure to look into this to improve our accommodations for future guests with similar needs. We hope that overall, your trip was memorable and enjoyable, and we look forward to the opportunity to welcome you back!
par un voyageur
Publié le 9 sept. 2024 sur Hotels
This particular hotel asked me to check in online and were there any special request. My special request was no stairs. We were running horribly behind on time as we had an appointment in another city and had had some trouble getting our rental car which delayed are arrival at the hotel. We should have been able to give our identification and gotten our room keys immediately since we were already checked in online. Not so. First the employee acted like she couldn't get on lying with her computer so she had to go filek a phone to use to get us booked in. Then she gave us a second floor room. We assumed there was an elevator but upon looking we could not find one. By this time we had been there 30 minutes and here we were still running late for our appointment. I went back to ask where the elevator was and she was on the phone and ignored me. Had to patiently wait till she got off at the phone to ask where the elevator was then was told there wasn't one. After another 10 minutes we finally got our downstairs room. It was awful smelling but pretty clean. Nice comfortable beds. Peaceful and one of the quietest hotels ever.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Lisa,Thank you for taking the time to share your experience. I’m really sorry to hear about the issues you faced during your stay, especially when time was such a concern. It sounds frustrating to have to wait longer than expected to check in, and I understand how important your special request of avoiding stairs was. I apologize for the confusion and delay, as well as for the miscommunication regarding the lack of an elevator. We also regret that the room had an unpleasant odor, though I’m glad to hear that the beds were comfortable and you found the hotel peaceful and quiet. Your feedback is valuable, and we will certainly address these concerns to improve our guest experience moving forward.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Friendly staff
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Marjorie,Thank you for highlighting our friendly staff in your review! We're delighted to hear that you had a positive experience with our team. Our staff is dedicated to providing excellent service, and it's great to know their efforts contributed to your enjoyable stay. We appreciate your feedback and look forward to the opportunity to welcome you back in the future.
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Jamie,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Kathleen, Thank you for taking the time to rate your stay with us! We're always striving to provide the best experience possible, and your feedback is valuable to us. If there's anything specific you'd like to share about your stay, we'd love to hear it so we can continue to improve. We hope to have the opportunity to welcome you back for an even better experience in the future!
par un voyageur
Publié le 26 août 2024 sur Expedia
I stayed for two nights and the cleaning people did not clean our room for the second night properly. They just pulled the sheets up and that was it.
Commentaires de Gestion de l’hôtel
26 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Anabella, Thank you for taking the time to share your experience. I’m glad you had a chance to stay with us for two nights. It’s wonderful to hear you chose our place for your visit. I apologize for the oversight with your room cleaning on the second night. Your feedback is important and we’ll make sure to address this with our team to ensure we provide a better experience in the future. We appreciate your understanding and hope to have the opportunity to welcome you back again.
par un voyageur
Publié le 25 août 2024 sur Expedia
The staff was very helpful!
Commentaires de Gestion de l’hôtel
26 août 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Nila, Thank you for your wonderful review! It’s fantastic to hear that our staff made such a positive impression on you. Their helpfulness is something we take great pride in, and it’s great to know their efforts enhanced your stay. If you’re ever in the area again, we’d love to welcome you back for another exceptional experience.
