Avis Forest Lodge Resort

Dear Chantal Thank you so much for your superb review. We appreciate your comments a lot! Sounds like you fell in love with this little paradise, just like we did. we hope to welcome you back with friends and family. we do further upgrades to the place all the time, that gives you something to look out for next time you come. See you Best wishes from the Forest Ingo and Cirstin Ps sorry my french is too rusty to answer in french.

Dear Andrew We like feedback and I agreed with you that our team made a mistake and I apologized for it at least 4 times. As you were drilling in your point i kept on apologizing and repeating that i agree and we would address it. You said you ran a high quality Hotel in the past yourself. Hard to believe. Well the way you behaved and the way that you are giving feedback now over the internet is poor and unprofessional. Iven the morning you exaggerated and reacted way over the issue on hand. I was very friendly to you and apologizing. What did you expect us to do ? the situation was over, nothing could have been done as you did not say anything when it happend but. Only when it was all done and too late to action to rectify the situation. Also my Asian team members who served the room next to you are very friendly and respectful and if you would have said a word to them they would have realized their mistake immediately. They are new to the team and did not realize they disturbed you. So your complaint was received and agreed on and apologized. What is the point of writing your comments on internet. Stating that I was not interested is a blatant lie. I had a conversation with you for 5 minutes,I got up from the seat and agreed with the point you made. I am fine with critique and feedback , I will not have people lie and exaggerate a small issue into a huge thing. I can't imagine that you have treated your former employees well. I dont see you having much understanding of hospitality if you react in that way. Do not take your hospitality frustration out on the young generation of hospitality workers. What you did 20 years ago is not todays reality. Do not expect perfect details and 5 star service form a 3,5 * Forest Lodge, this is not the Royal Palace and we are lucky enough to have any team members after Covid. They do their very best and we are thankful and proud of them. Simply parking their Cleaning car next to your room to clean another room is not really the end of the world. So I would say that with the remarks you make, you show poor courtesy and lack of hospitality understanding. No Empathy . We hope you find other places to stay that will make everything perfect for you. Best wishes for your future travels.

Dear Ronald Thank you very much for staying with us. We hope to see you again here at the little Paradise Ingo and Team

Dear Darryl Thank you very much for staying with us. See you again in the Little Paradise.Ingo and Team

Dear Michael Thanks a million for staying with us and the great review. Best wishes and see you again here at the Little Paradise.Ingo and Team

Dear Mark Thanks a million for staying with us and the great review. Best wishes and see you again here at the Little Paradise.Ingo and team

Dear Yvette thank you very much for staying with us. We wish you a great vacation Ingo and Team

Dear Noel Thank you very much for staying with us. We are sorry to hear that our team made a mistake with the bill. This should definitely not happen. We apologize for the error. We hope that we can return the Favour by inviting you for a welcome drink during your next stay. All the best wishes from the Forest Ingo and Team

Hello Julie, thank you for your lovely comment

Hello Greg, thank you for your review, even though you booked 1 x king room we still accommodated your child which you did not book & pay for at the time.