Ratings based on 80 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 31, 2024 on Wotif
by A traveller
Posted Oct. 30, 2023 on Wotif
This is our second stay at Pump Hill. Great spot. Peaceful. No wi-fi which is perfect when you want to relax and get “off-grid”.
by A traveller
Rustic.
Posted Jul. 27, 2023 on HotelsAwesome service by Gwen. Be sure to let her know if you need heating in the room. Location is rustic and authentic back to nature farm stay. Enjoy your forest bathing and get away from city living 🙂
by A traveller
Posted Jun. 25, 2023 on Wotif
No sighting of office staff at anytime.
Had to visit supermarket to buy fire starter as the unit supplied would not work.
Heating of unit very poor - not enough timber for one night.
Unable to heat bedroom so slept in the lounge.
We had an excellent stay here a few years ago
But now looks very run down and needing an upgrade.
Booked for 3 nights but so cold that we left after first night.
by A traveller
Posted Apr. 11, 2023 on Expedia
by A traveller
Posted Mar. 25, 2023 on Hotels
Very run down cottage desperately in need of repairs, especially in the bathroom. BBQ gas bottle ran out of gas halfway through cooking. There was no evidence of cottage being cleaned and dusted before our arrival.
Laundry on site was extremely dirty and untidy.
Even though stated in the cottage manual there was tv reception, we found this not to be the case.
Comment from Hotel Management
Apr. 2, 2023 by Gwen, Hotel Management
Hey Thanks so much for your review. Our BBQ gas bottles are always turned off for safety reason. I understand that may not have been communicated with the guests that they need to turn open the gas bottle. Our housekeeper does refreshes (1 day before or on the day) as we do know dust do settle rather quickly on the farm. The state of the laundry was from a visit from our electrician as the dryer needed fixing. We have also informed guests through a 'See You Soon' email that get sent a week before their arrival that our tv system are not working, and we have 1000 DVDs available for in-house entertainment. We are in the process of upgrading our tv system. Hey Thanks so much for your review. Our BBQ gas bottles are always turned off for safety reason. I understand that may not have been communicated with the guests that they need to turn open the gas bottle. Our housekeeper does refreshes (1 day before or on the day) as we do know dust do settle rather quickly on the farm. The state of the laundry was from a visit from our electrician as the dryer needed fixing. We have also informed guests through a 'See You Soon' email that get sent a week before their arrival that our tv system are not working, and we have 1000 DVDs available for in-house entertainment. We are in the process of upgrading our tv system. Hey Thanks so much for your review. Our BBQ gas bottles are always turned off for safety reason. I understand that may not have been communicated with the guests that they need to turn open the gas bottle. Our housekeeper does refreshes (1 day before or on the day) as we do know dust do settle rather quickly on the farm. The state of the laundry was from a visit from our electrician as the dryer needed fixing. We have also informed guests through a 'See You Soon' email that get sent a week before their arrival that our tv system are not working, and we have 1000 DVDs available for in-house entertainment. We are in the process of upgrading our tv system. Hey Thanks so much for your review. Our BBQ gas bottles are always turned off for safety reason. I understand that may not have been communicated with the guests that they need to turn open the gas bottle. Our housekeeper does refreshes (1 day before or on the day) as we do know dust do settle rather quickly on the farm. The state of the laundry was from a visit from our electrician as the dryer needed fixing. We have also informed guests through a 'See You Soon' email that get sent a week before their arrival that our tv system are not working, and we have 1000 DVDs available for in-house entertainment. We are in the process of upgrading our tv system. Gratefully yours,Gwendolyn W.Director
by A traveller
Posted Jan. 3, 2023 on Hotels
by A traveller
Posted Dec. 29, 2022 on Expedia
by A traveller
Posted Oct. 14, 2022 on Wotif
Beautiful property loved the outdoor fire pit and being able to interact with the animals great for families
by A traveller
Posted Sep. 18, 2022 on Expedia
I liked the rural setting, the piece & isolation even though 5 minutes from town, the log fire, cozy lounges, the cooking facilities to self-cater, strong hot running water, plenty of farm animal life to calm you down, the bird life. just a lovely peaceful retreat.
We were there in a cool springtime but noticed that it's not air conditioned so not sure how cool it will be in the heat of summer, also I wanted to sit outside on the verandah when it rained to watch the birdlife & animals flitting around in it but without gutters on the verandah roof you got splashed with muddy water from the runoff.
No option was given for the second room to have a full-size bed for our friends, so we had to coin toss who got the best room.
