6/10 Okay
Efrain, Cambria Heights
Travelled with family, Travelled with group
9 Dec 2024
This hotel is in a great location being that it is within walking distance to the ferry and many shops and restaurants. Management is attentive and responsive. Unfortunately, the property is in need of updating and a deep cleaning. I've stayed here a couple times in 2024 due to it being affordable and the reasons I stated above, however following are issues I have encountered: Bird waste all over pool furniture (I asked for them to clean two chairs so we could sit out and they were accommodating), obvious "surface" cleaning only in rooms (bring your Lysol wipes so you can wipe the furniture, walls, and surfaces before you settle in), patio/balcony furniture filthy (had to ask to have someone clean it), breakfast runs out (I showed up 30 mins before breakfast was over and was told they would not be replenishing the small pastries...which is all they served besides yogurt , coffee, and tea). On my last visit, we had an issue with roaches due to an old toaster being brought to our room that had not been cleaned. Management immediately took the toaster and the food that was ruined out of our room but when we saw a few additional roaches that evening, we were given a half empty can of roach spray and we had to stand on a chair to spray behind the fridge and on top of the kitchen shelving (where we saw the few roaches coming from). Please note that upon checkout, the hotel discounted our bill by one night (without us having to ask), which we did appreciate.
Efrain
Stayed 5 nights in Oct 2024