Note fondée sur 287 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 juill. 2021 sur Expedia
Site magnifique. Plusieurs gens y font la fête tard la nuit à la marina et font jouer de la musique sans que personne n’intervienne.
par un voyageur
Publié le 7 mars 2021 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2021 par Nikki Morgan, Gestion de l’hôtel
Thanks for your feedback. We are so happy to hear you enjoyed your stay at Poets Cove Resort & Spa. We hope to see you again soon.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Illia Shykotko, Gestion de l’hôtel
Dear Sinhee,Thank you so much for your wonderful review and for rating your stay at Poet’s Cove a perfect 10 out of 10! We’re thrilled to hear that you had such a great experience with us.It was our pleasure to have you as our guest, and we’re delighted that we could contribute to making your stay memorable. If there’s anything we can do to make your future visits even better, please don’t hesitate to reach out.We look forward to welcoming you back to Poet’s Cove soon!Warm regards,Front Office Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
Nice get away!
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Illia Shykotko, Gestion de l’hôtel
Hi Andy,Thank you for your review! We're glad you enjoyed your getaway with us. We hope to have the pleasure of welcoming you back for an even better experience next time!Best regards,Front Office Manager
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Illia Shykotko, Gestion de l’hôtel
Hi,Thank you for your review! We're happy to hear you had a good experience overall, and we appreciate your feedback. We’re always striving to improve and hope to welcome you back for an even better stay in the future.Best regards,Front Office Manager
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Very nice place to stay. This hotel has tennis court, pool, and it’s absolutely kids, pets and family friendly. However, it doesn’t have much choice of restaurant. So better do some research on restaurant or bring ur own food if you are staying for many days.
Commentaires de Gestion de l’hôtel
9 août 2024 par Illia Shykotko, Gestion de l’hôtel
Dear Cheng,Thank you so much for your 5-star review! We're thrilled to hear that you enjoyed your stay with us and appreciated our tennis court, pool, and family-friendly atmosphere. We're glad that your experience with us was positive.We appreciate your feedback regarding the dining options. While we strive to offer a great experience, we understand the importance of variety, especially for longer stays. Your suggestion to research restaurants or bring your own food is a great tip for future guests.We hope to welcome you back soon for another wonderful stay!Best regards,
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Despite the fact it’s located on a cove, the rooms are hot because of the direct sun on the windows. AC IS NEEDED!
The staff is wonderful but often the resort is short staffed and not all venues can be readily available (a restaurant closed due to short staff and breakfast, although advertised, was also not available).
The rooms are awesome (but hot). Overall, we enjoyed our stay mainly because of the staff and our large deck!
Commentaires de Gestion de l’hôtel
9 août 2024 par Illia Shykotko, Gestion de l’hôtel
Dear Janice,Thank you for sharing your feedback and for your 4-star rating. We're delighted to hear that you enjoyed your stay, especially the large deck and the service provided by our wonderful staff.We understand your concerns about the room temperature, particularly due to the direct sunlight. While our rooms do not have air conditioning, we do our best to provide fans to keep our guests more comfortable.Regarding the breakfast options, we appreciate your understanding. Our main restaurant is open for breakfast only on certain days when we offer a breakfast buffet, but unfortunately, it's not available all the time. However, we do have a café on-site that offers breakfast items daily. We agree that having Syrens open for breakfast more consistently would be a great addition, and it's something we should consider for the future.Thank you again for your valuable feedback, and we're glad that overall you had an enjoyable stay. We hope to welcome you back soon!Best regards,Front Office Manager
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Illia Shykotko, Gestion de l’hôtel
Hi Tarinder,Thank you for your 5-star review! We're thrilled to know you had a great experience with us and hope to welcome you back again soon.Best regards,Front Office Manager
par un voyageur
Publié le 19 juill. 2024 sur Expedia
The rooms are dated and extremely hot due to no air conditioning. It’s a peaceful resort and the rooms are spacious.
Commentaires de Gestion de l’hôtel
9 août 2024 par Illia Shykotko, Gestion de l’hôtel
Dear Chrystal,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our resort peaceful and appreciated the spaciousness of the rooms.It's true that our rooms do not have air conditioning, and we understand how this can be uncomfortable during warmer days. To help with this, we provide fans in each room, and we’re continuously looking for ways to improve our guests' comfort.We appreciate your suggestions and will take them into consideration as we work on enhancing our facilities. Your input is invaluable to us, and we hope to have the opportunity to welcome you back in the future for an even better experience.Best regards,Front Office Manager
par un voyageur
Publié le 16 juill. 2024 sur Expedia
When we got there the room was not ready. The room keys were not working. They had no lotion in the room.
Commentaires de Gestion de l’hôtel
9 août 2024 par Illia Shykotko, Gestion de l’hôtel
Dear Soheila,Thank you for sharing your feedback and for rating us 4 out of 5. We're glad you chose to stay with us, and we appreciate your insights.We do guarantee a 4 p.m. check-in time, and I see that your check-in occurred at 4:30 p.m. Please accept our apologies if your room wasn't ready right at 4 p.m. I'd like to assure you that this was an isolated incident, as we take our policies and guest satisfaction very seriously.Regarding the lotion, we do provide it upon guest request, and I’m sorry for any inconvenience this caused during your stay. In terms of the room keys, they can occasionally demagnetize, and I apologize for the trouble you experienced with them.Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future for an even better stay.Best regards,Front Office Manager
