Note fondée sur 430 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Wonderful place!
Publié le 19 janv. 2022 sur HotelsWarm welcome. Wonderful room, very tastefully. Great staff and delicious food 👍
Commentaires de Gestion de l’hôtel
20 janv. 2022 par Ross - Assistant GM, Gestion de l’hôtel
Hi Ann,
Thank you for taking the time to leave a review it means a lot to hear you enjoyed your stay and we would love to welcome you back again in the future.
Many thanks
Ross - Assistant General Manager
par un voyageur
Publié le 27 juin 2019 sur Hotels
par un voyageur
Publié le 19 août 2024 sur Expedia
Rip-off merchants.
I book a day later than I intended, realised immediately and tried via Expedia and the Hotel to get it moved to the right day or refunded. Both refused to do anything. I’m now about to sue them for breaches of the Trade Descriptions act, Sale of Goods and Services Act and the Internet Trading Act.
Commentaires de Gestion de l’hôtel
28 août 2024 par Chloe - Assistant Manager , Gestion de l’hôtel
Good Morning, I would like to firstly say, we do not rip our customers or residents off, We have the advance purchase rates up along with the terms and conditions of booking, these in which you have to agree with before you even confirm your booking. Your mistake is not our fault and we as a company still get billed and have to pay for that. The booking takes you through multiple stages where you can see your booking dates ect but we have this policy across the board in which all customers are aware off before booking this rate. I have read the past emails and we have even tried to help you out and come to an agreement but we never heard anything back of you! you was made aware of the options you had and we was willing to work with you and try to accommodate your needs as to not let you down. I would like to say that i have also read the trade descriptions act and nothing we have done or stated in our policy is false or misleading in any way, it all clearly states that the advance Purchase rate is no refundable or transferable again which you as a customer would of had to agree to before confirming your booking. I am more happy to send you over our policy in which you can look over yourself. But as a company i would like to say we are following everything correctly.
par un voyageur
Publié le 16 août 2024 sur Hotels
Wondeful stay all round. The staff were so attentive!
Commentaires de Gestion de l’hôtel
18 août 2024 par claire, Gestion de l’hôtel
Hi JohnIts great to hear you enjoyed your stay. All our staff try their hardest to make our guests stay wonderful. I will pass your comments onto the team. Many thanks The Crown Inn Team
par un voyageur
Publié le 14 août 2024 sur Hotels
Lovely hotel and great service
Commentaires de Gestion de l’hôtel
18 août 2024 par claire, Gestion de l’hôtel
Dear RitchieThank you for the great feedback. Hope you can visit us again soon. The Crown Inn Team
par un voyageur
Great pub, great hotel, great location.
Publié le 13 août 2024 sur HotelsGreat hotel, rooms very clean and we got a bottle of water, biscuits, tea, coffee, hot chocolate. We had room 7 and this had an iron and ironing board. It was hot when we went, there is no air con so a large fan was provided. A small amount of cars, about 10 spaces are available at the front of the hotel but they are always taken. A public car park was within 50m of the hotel and charged £8.50 for 24 hours. Hotel bar and restaurants are lovely. It has rear terraces over 3 floors that overlook the river and Pooley Bridge. The weather was fab and the tables were very popular due to the smartness and location. Pub is dog friendly and although lots of people do bring dogs to Pooley Bridge and the Crown, all were friendly safe dogs and on leads. We could always get served even at busy times. They have QR codes on each table so they can bring online orders direct to you. You get what you pay for and it was worth it.
Commentaires de Gestion de l’hôtel
18 août 2024 par claire, Gestion de l’hôtel
Dear IanThank you for your great feedback. Its great to know we lived up to your expectations. We will pass your comments onto the team. Hope you can visit us again. The Crown Inn Team
par un voyageur
Great family, pet friendly hotel
Publié le 4 août 2024 sur HotelsOverall accommendation and breakfast was fab, however dinner service was lacking, it wasnt that busy but would have been nice for a more personal touch for table service. Otherwise really nice place
Commentaires de Gestion de l’hôtel
5 août 2024 par Chloe - Assistant Manager , Gestion de l’hôtel
Good Morning, I am sorry you felt this way, our staff are always trying there best to deliver excellent customer service am sorry your felt this wasn't the case. I will speak to the team about this. Thanks Chloe
par un voyageur
Good location but slow service
Publié le 3 août 2024 sur HotelsGood location, comfy bed but slow service and no consistency in the quality of food served at breakfast.
Sat in the residents lounge but no one took our order. We were ignored by staff.
Brought all of the above up at check out and the lady behind the bar simply said "oh". No apology for poor service offered.
Left feeling short-changed considering what we paid
Commentaires de Gestion de l’hôtel
5 août 2024 par Chloe , Gestion de l’hôtel
Good Morning i am sorry to hear this, I have spoken to the team on this day as this is not acceptable and we want all customers to leave feeling happy and satisfied with the service they have received. thanks Chloe
par un voyageur de Kirkland
Publié le 1 août 2024 sur Expedia
Parking was a bit hit & miss but everything else was superb
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Chloe - Assistant Manager , Gestion de l’hôtel
Thankyou for your great review!
par un voyageur
Publié le 31 juill. 2024 sur Expedia
This is a great property. We got stuck in the converted garage but it was still good!
Commentaires de Gestion de l’hôtel
1 août 2024 par Chloe , Gestion de l’hôtel
Good Afternoon, Thank you for your review, I am sorry to hear that you didn't like our Barn. It is and old building and we like to think it blends in with the other beautiful cottages in our village. I am still happy you had a good time many thanks Chloe
