Ratings based on 197 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 27, 2024 on Hotels
lovely helpful staff advised on parking. The room we were in needs TLC but after talking with the owner they are making steady progress upgrading the rooms. The bed was comfortable & the full english breakfast was very nice.
Comment from Hotel Management
Sep. 28, 2024 by Author, Hotel Management
Dear Guest,
Thank you for your lovely review! We're glad to hear that our helpful staff was able to assist you with parking, and we appreciate your understanding regarding the ongoing upgrades to our rooms. It's great to know that you found the bed comfortable and enjoyed our delicious full English breakfast.
We value your feedback and will continue to make steady progress to provide even better experiences for our guests. If you have any further questions or need assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A traveller
Posted Sep. 25, 2024 on Hotels
Comment from Hotel Management
Sep. 26, 2024 by Author, Hotel Management
Dear Guest,
Thank you for leaving us your feedback. We apologize for any inconvenience caused during your stay. We always strive to provide a comfortable experience for our guests, and we appreciate your valuable input.
If there is anything specific you would like to discuss or if you need further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team is here to assist you.
Best regards,
Team OYO
by A traveller
Posted Sep. 16, 2024 on Hotels
Comment from Hotel Management
Sep. 17, 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your review. We apologize for any inconvenience caused during your stay and appreciate your valuable feedback. Our team is continuously working to improve our services and ensure a comfortable experience for all our guests.
If there is anything specific you would like us to address or if you need further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. We are here to help!
Warm regards,
Team OYO
by A traveller
Posted Sep. 6, 2024 on Hotels
Comment from Hotel Management
Sep. 17, 2024 by Barbara, Hotel Management
Thank you for rating us with such awesome words, Robert! We will strive to keep up with your expectations every time. Regards, Barbara
by A traveller
Posted Jun. 26, 2024 on Hotels
Comment from Hotel Management
Jul. 15, 2024 by Barbara, Hotel Management
Thanks for rating us positively, Richard! Glad to see that the services offered by us meet your expectations, we will endeavour to keep it up. Regards, Barbara
by A traveller from Calne
Posted May 31, 2024 on Expedia
This is an old property and the rooms are from a different age. The bed was terrible (lumpy) but the bedding was lovely and the room was perfectly adequate. Nice view of Penrith Castle and a decent breakfast included.
Comment from Hotel Management
Jun. 19, 2024 by Amy, Hotel Management
Hi, Alexis! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
by A traveller
Posted May 16, 2024 on Expedia
We booked last minute as we were tired with still a long way to drive home. We were welcomed by the owners and got our key quickly. They said they had only owned the hotel about a year and were gradually doing it up. The bar is listed and absolutely beautiful.
Our room had everything we needed after a quick shower we had a great sleep.
Breakfast was included in the great price and was top class.
Hopefully we'll wander that way again and would definitely stay at the station hotel again.
by A traveller
Posted May 3, 2024 on Hotels
Comment from Hotel Management
May 20, 2024 by Noah, Hotel Management
Hi, James! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah
by A traveller
Posted Apr. 4, 2024 on Expedia
Comment from Hotel Management
May 20, 2024 by Noah, Hotel Management
Hi, James! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah
by A traveller
Posted Mar. 30, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by Joey, Hotel Management
Hi, Robert! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Joey
