Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Weekend
Publié le 5 août 2024 sur HomeAwayGreat homestead, good facilities. Had a great time thanks
par un voyageur de Shellharbour Australia
Peaceful stay
Publié le 20 juin 2024 sur HomeAwayWe enjoyed staying here very much. The house is beautiful and has everything you would need but don't forget to bring shower gel, soap, shampoo and conditioner as only handwash is provided. Loved the fireplace and air conditioning kept the lounge, dining and kitchen warm. Heaters were provdided in the bedrooms as well as electric blankets. We would highly recommend this property. The grounds are absolutely beautiful and it was a shame that it rained during our stay andxwe couldn't use the firepit. Would definitely stay here again. Thank you!
Commentaires de Gestion de l’hôtel
8 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you Mari for your 5-star review. Its wonderful to hear how much you enjoyed your stay and were able to keep so warm with the heating and fireplace at the property. We are thrilled you would stay again. We look forward to your return.
par un voyageur
Fabulous property
Publié le 22 mai 2023 sur HomeAwayA beautiful property in a lovely rural setting. So peaceful! Excellent amenities with electric radiators and electric blankets in each bedroom and ample firewood provided. Coffee pods and complimentary chocolates were a nice touch too. Kitchen is well stocked with plenty of cooking pans and utensils. Staying in winter was chilly but the supplied heaters were definitely effective and the beds toasty. The views were absolutely beautiful. Bathrooms a little dated but in excellent condition with a country feel to them. Plenty of very hot water too and fluffy towels. All in a very comfortable and attractive house.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for taking the time to share your wonderful experience at our beautiful property Lucy. We're thrilled to hear that you enjoyed the lovely rural setting and found it to be a peaceful retreat and we agree that the views are beautiful.
We are delighted that you found our property to be comfortable, attractive, and equipped with the amenities you needed for a relaxing stay. Thank you again for sharing your feedback, and we hope to welcome you back again in the future.
par un voyageur
Fantastic retreat
Publié le 1 mai 2023 sur HomeAwaySuch a great experience
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thanks for your review. We loved hosting you and cant wait to have you back.
par un voyageur
Great house great lcation
Publié le 30 juill. 2022 sur HomeAwayBurrows of Penrose was just what our group of 8 adults needed ,4 great bedrooms a kitchen equiped to cater for all and enough space for all both indoors around the fire and on the verandah in the morning sun. The location gave easy access to Bowral Moss Vale and Bundanoon and the local wineries and National Parks.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Dear Carol, thank you for leaving a 5-star review. Out team are pleased to hear that The Burrows of Penrose was perfect for you and your group. We hope to welcome you back in the future.
par un voyageur
Week in Penrose
Publié le 19 janv. 2022 sur HomeAwayWe have arrived to ants and bugs infested house with dirty kitchen and dishes, garbage beans where full and my bath towel got holes in it. Resolving most important issue regarding full garbage bins took the majority of our stay. We have tried to contact Holiday Rental Specialists from the first day. I have sent SMS, called and left the message with no response, then I have sent email. After three days, they have responded with property manager asking me why it took us so long to report the issues and to present all evidence to support my complains. I have dedicated my time during holidays to provide all requested documents not to relax. I've felt offended by property manager, as she presented no proper follow up to my messages place and mistrust to me as a client.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Good morning Bogdan
Thank you for taking the time to leave a review.
As I am sure you are aware this is our busiest period. Please note the Guest Experience Manager emailed you as soon as we received your SMS to address you concerns. HRS offered to send the housekeeper back to rectify the cleaning issues and this offer was declined. We arranged for someone to collect the bins in a timely manner. Holiday Rental Specialists were under the impression you were satisfied with the outcome and followed up with an email informing you we would do further investigations as to why these cleaning issues were missed and to let you know the property has since undertaken a deep clean - from then we had no further correspondence from you. However we appreciate your feedback and are happy to report it has all been taken on board for future bookings.
Holiday Rental Specialists
