Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beach Club
Publié le 5 nov. 2024 sur HomeAwayThe Beach Club location is absolutely perfect, with amazing Gulf views. We received the codes promptly prior to check in date; however the codes changed prior to our arrival. We called the 1-800 number and received the correct codes; from then no problems with access. The unit needs some TLC (better patio set; a new couch slipcover) - they did update linens so it looks like a hotel, bright white. An ok stay but will probably look at different units next visit.
Commentaires de Gestion de l’hôtel
19 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
par un voyageur
girls weekend
Publié le 28 oct. 2024 sur HomeAwaynice condo. great views
par un voyageur de San Antonio, TX
Average
Publié le 16 juill. 2024 sur HomeAwayUpon entry the 2 parking passes were not in the unit. Texted number provided and we were told to search in varies places, no luck. Next we were told to go to leasing office at front of property, bingo. Be prepared to memorize varies gate codes, elevator code & 10 digit entry door code. I suggest packing a permanent marker and writing it on your arm, just kidding!!! Ceiling fan & light never worked, faucet handle in kitchen sink was near falling off. I texted number again and the information was given a work order number, no one ever showed up. I must give a shout out to the amazingly dirty white fabric sofa-NASTY.
Fitted sheets on beds didn’t fit properly and you were often awakened by a slap in the face during the night, Morning. I recommend paying a few extra dollars for other rentals if you want to stay in this specific building, There’s a reason it’s less expensive.
Commentaires de Gestion de l’hôtel
10 août 2024 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the inconvenience that you have experienced during your stay with us. Please know that this has been forwarded to our local operations manager to avoid future complaints and for improvements in the home. We do hope we will have another chance to host your stay with us.
par un voyageur
Nice condo - Beautiful View
Publié le 5 juin 2024 sur HomeAwayThe condo itself is very nice, and the views are amazing. I did have a couple of issues that should be noted.
I called maintenance for a broken toaster and a master shower that didn't drain. I was told they would be addressed that same day, but we checked out 4 days later with no resolution.
While the toaster wasn't a big deal, more irksome than anything, the shower drain was kind of gross. If the water were left running for anything longer than 10-15 mins, it would have run out, onto the bathroom floor.
Another item to note was the failure to honor a beach chair rental freebie. In the binder left in the condo, there was a flyer advertising 2 free beach chairs and umbrella for the duration of our stay. We were told that would not be honored as the unit no longer offered this amenity. That was quite disappointing.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par VrboOwner, Gestion de l’hôtel
Leslie, thank you for sharing your feedback, we're pleased you thought our home was nice and that you enjoyed the beautiful views! That said, we apologize for the issues that detracted a bit from your experience. We're sorry about the toaster and shower drain concerns and are glad to note they have been resolved. The beach service was discontinued and we are sorry this information was not updated inside the home. We appreciate you bringing these details to our attention so they could be resolved and regret any frustration this caused. We enjoyed having you as our guest and hope to host you again.
par un voyageur
Exactly what I wanted
Publié le 26 janv. 2024 sur HomeAwayI was a little worried after reading some of the reviews. And white this unit is definitely not new and could use some tlc, it is well designed, comfortable, clean and has great amenities. I could open my bedroom balcony door and hear the waves all night. I could lay in bed and watch the waves. From bedroom if unit has amazing views of the bay. I would absolutely stay here again!
par un voyageur
Nice resort
Publié le 15 janv. 2024 sur HomeAwayThe resort is clean, quiet and beautiful and located within walking distance of pretty much anywhere you want to go. Our unit was very nice as well. Check in was a bit confusing. We had been given the wrong codes so it took a bit to sort that out but the manager quickly took care of it and accommodated us allowing us to store our luggage until check ins n.
Commentaires de Gestion de l’hôtel
18 janv. 2024 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
CHECK IN PROCESS HORRIBLE
Publié le 27 nov. 2023 sur HomeAwayOn arrival, we couldnt get in the unit.
Stood outside unit for 30 minutes, code wouldnt work. They kept having to reset it, new code wouldnt work. After we got in our stay was good but saw this was a known issue on previous reviews. This should have been addressed and fixed already. If it was raining or if we had to use the bathroom I would have been very upset.
Commentaires de Gestion de l’hôtel
12 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. Local staff is always available to assist if there are amenities in the home that fall short. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Girls trip
Publié le 18 sept. 2023 sur HomeAwayThe condo was great! Plenty of space and location was wonderful. Checkin process was harder than expected as the code didn’t work. We called the number provided and the first time got hung up on after a 7 minute wait and then called back for the second time and received some help. Five codes later, she just gave us a code (that I’m assuming is for the cleaners) and said to just use it instead of a normal code. Overall checkin took about 20 minutes standing outside the condo. Without the checkin process, 5 stars.
Commentaires de Gestion de l’hôtel
3 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Lindsay. We are happy to hear you enjoyed the location, though we apologize for the issues that prevented you from fully enjoying your stay. We're sorry for the unexpected delay in getting you checked in and for the miscommunication. We hope that after the proper code has been issued, the remainder of your trip unfolds with ease. We also informed our local operations manager to avoid the same problem in the future. We hope for the opportunity to host you again in the future.
par un voyageur
Great location and views but…..
Publié le 10 sept. 2023 sur HomeAwayAttention to details would be an added bonus to this property. The furniture really needs a good deep cleaning, it’s stained and unwelcoming. There were several broken or rusted items and appliances which were unsightly. There were no extra blankets or sheets, we had to go out and buy some. Plenty of towels was a bonus as well as the beach and pool access. No gym access though which we were not aware of since the photos were included in the advertisement we were disappointed to not be allowed to use it. Communication with property management was difficult due to language barrier so getting a new passcode for entry took 30 minutes as ours didn’t work when we arrived. I suggest a check in and out sheet to notate broken or missing item’s because we were not aware of some issues immediately like a broken ice maker. Otherwise we had a great stay. We made the most of it with our family! The location was amazing, views amazing and this time of year the beach and pool were very comfortable and accessible.
Commentaires de Gestion de l’hôtel
25 sept. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Great Location
Publié le 9 juill. 2023 sur HomeAwayThe condo met our expectations and the location was on point. We’ll definitely book again.
