Note fondée sur 952 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,3 Service et personnel
2,9 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Plutôt bonne surprise
Publié le 3 août 2019 sur HotelsPlutôt bonne surprise.
En voyant les avis, je m’attendais à un hôtel vraiment pas terrible, en fait il est très correct pour un motel de ce type. Assez bon rapport/qualité prix.
D’abord, quand on arrive l’aspect extérieur apparaît comme très sale, mais la chambre est propre et spacieuse. Une bonne surprise.
Le petit déjeuner est correct.
Le seul point négatif est que les tables sont sale et pas nettoyées.
Pour une nuit, c’est ok bon motel.
par un voyageur
Publié le 3 mai 2019 sur Expedia
Le plus aimé la piscine et les déjeûners. L'état de la batisse laisse à désirer. Vieux bâtiment pas rénové et pas très propre.
Commentaires de Gestion de l’hôtel
11 mai 2019 par Hotel Manager, Gestion de l’hôtel
Cher invité,
Merci pour votre avis. Je vous prie de nous excuser, vous n’avez trouvé que la moyenne et n’avez pas connu toutes les raisons pour lesquelles de nombreux invités nous considèrent comme leur deuxième maison.
Je suis désolé, nous n’avons pas respecté vos normes. C’est un réel plaisir de vous servir et nous espérons pouvoir vous apporter une satisfaction totale à l’avenir. Lorsque vous avez besoin de nous, nous serons là pour vous.
Cordialement,
Directeur de l'hôtel
par VERONIQUE de Lyon
Hotel très correct pour une étape d'une nuit.
Publié le 12 nov. 2015 sur HotelsBon rapport qualité prix pour cet hotel à conseiller mais seulement pour une étape . Petit déjeuner copieux.
par jorge de lyon
pratique et fonctionnel
Publié le 12 nov. 2015 sur HotelsUne etape sur notre circuit
par un voyageur de New albany
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par M, Gestion de l’hôtel
Dear Tina,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best Regards,Management Team
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par M, Gestion de l’hôtel
Dear Lakesha,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you wanted and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Tesm
par un voyageur
Publié le 2 oct. 2024 sur Hotels
My room was very clean and I had everything I needed. It is an older hotel but the rooms have been renovated. Staff and housekeeping were all super nice and courteous.
They do allow pets but be aware that the pet fee listed here on hotels.com is lower than the actual pet fee they charge you when you check in.
There is also a $50 cash deposit that is required that isn't noted here either. They don't take credit cards for this deposit so bring cash. You will get it back when you check out.
The hotel is right next to I-10 so you will hear a lot of interstate car noise. Surprisingly, there is little noise heard between rooms like most hotels. However, I think the doors are hollow as you hear everything going on in the parking lot and people walking by your exterior entrance.
There is a Cracker Barrel restaurant in the parking lot so you will have something to eat close by along with other restaurants and fast food within 1-2 miles as well. There is no real breakfast offered in lobby other than packaged donuts.
For the price this hotel served our needs and we would stay again.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par M, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your detailed feedback about your recent stay with us. We are delighted to hear that you found your room clean and well-equipped and appreciated the renovations we've made. Our staff and housekeeping team will be pleased to know that their courteous service made a positive impression. We sincerely apologize for any inconvenience caused by the pet fee discrepancy and the 50 cash deposit not being listed on Hotels.com. We are working to ensure this information is communicated more clearly for future bookings. Regarding the noise from the nearby highway, we understand how important a restful stay is, and we appreciate your feedback on this. We're glad to know that the soundproofing between rooms met your expectations, though we will certainly review ways to improve the experience for guests in terms of exterior noise. We’re happy that the location and nearby dining options were convenient for you, and we’re grateful to hear that we served your needs well during your stay. We look forward to welcoming you back the next time you're in town.Best Regards,Management Team
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Everything was great
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Robert,Thank you so much for your wonderful rating and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and that our team met your expectations. We hope to welcome you back in the future for another outstanding experience.Best Regards,Management Team
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Candice,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Not the cleanest and smelled like stale cigarettes. They don’t clean the rooms. No toilet paper the entire time we were there, luckily we had our own.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par M, Gestion de l’hôtel
Dear Jessie,Thank you for providing feedback on your recent stay. We sincerely apologize for the issues you encountered regarding cleanliness and room conditions. We regret that the room did not meet your expectations and that there was a noticeable odor. Cleanliness and comfort are top priorities for us, and we will investigate this matter to ensure that all rooms are properly maintained and free from unpleasant odors. Additionally, we are sorry to hear that there was no toilet paper provided during your stay. This is not acceptable, and we will address this issue with our housekeeping team to ensure that all necessary amenities are always stocked. Your feedback is invaluable in helping us improve our services, and we will take immediate steps to address these concerns. We appreciate your understanding and hope to have the chance to provide you with a better experience in the future.Sincerely,Management Team
