Ratings based on 629 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 31, 2024 on Hotels
Disgusting, not clean at all, as soon as we walked in the room, smelled like Clorox and mold and the beds were dirty with yellow stains and bathroom had pelvic hairs on toilet and bathtub and white stuff on bath tub and floor!! Boogers on the wall too!! It was absolutely disgusting, we weren’t even there for 5 min and ask for a refund immediately!! The lady upfront was eating while she was attending guest and tried saying we were there for more then 15 min and weren’t getting refund !! She lied and watch your account cause we got charged for other fees aside from the $100 deposit and fee to stay, fraud charges have been filed!! We left immediately and still no refund has been issued to us !!
Comment from Hotel Management
Aug. 2, 2024 by Hotel Management, Hotel Management
Dear Guest,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
by A traveller
Posted Jul. 29, 2024 on Expedia
Room was clean, but it smelled heavy with mold and there was mold actively growing on the ceiling in the bathroom
Comment from Hotel Management
Jul. 30, 2024 by Hotel Management, Hotel Management
Dear Paul,Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail.We invite you back to experience the stay you expect and deserve. Thank you!Sincerely,Hotel Management
by A traveller
Posted Jul. 28, 2024 on Expedia
I did not enjoy the stay or feel very welcome. Was some interesting people in the area. Just did not get good vibe from it and when I woke up for an early flight the room was covered in a film of water. The front lady when I was checking in assumed I was with another dude which I was there alone so that was interesting. Almost felt like I was in jail. Will definitely not stay there again
Comment from Hotel Management
Jul. 29, 2024 by Hotel Management, Hotel Management
Dear Keven,Thank you for sharing your feedback. We are sorry to hear that your stay didn’t meet expectations. We strive to provide a warm and welcoming environment, and I’m disappointed to learn we fell short. The issues with the room and the check-in experience are concerning, and we’ll address these immediately to prevent future occurrences. Your comfort and satisfaction are very important to us, and we hope to have the chance to offer you a better experience in the future. Safe travels!Sincerely,Hotel Management
by A traveller
Posted Jul. 26, 2024 on Expedia
Fantastic
Comment from Hotel Management
Jul. 28, 2024 by Hotel Management, Hotel Management
Dear Clinton,Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites.We look forward to welcoming you back soon!Sincerely,Hotel Management
by A traveller
Posted Jul. 22, 2024 on Expedia
The property was as expected. The staff was helpful and courteous. The hallways could use some deodorizer, but otherwise the stay was fine.
Comment from Hotel Management
Jul. 24, 2024 by Hotel Management, Hotel Management
Dear Jimmy R,Thank you for sharing your experience with us. We're thrilled to hear that our staff made a positive impression with their helpful and courteous service. We appreciate your feedback regarding the hallways and will certainly look into improving that aspect. Your insights help us enhance the experience for all our guests. We're glad to know that overall, your stay was satisfactory, and we hope to welcome you back soon for an even better experience.Sincerely,Hotel Management
by A traveller
Posted Jul. 22, 2024 on Expedia
I love this hotel.
Comment from Hotel Management
Jul. 24, 2024 by Hotel Management, Hotel Management
Dear Nicholas ,Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
by A traveller
Posted Jul. 17, 2024 on Expedia
Nice staff, decent room, weed smell in some areas.
Comment from Hotel Management
Jul. 18, 2024 by Hotel Management, Hotel Management
Dear Daisy,Thank you for your feedback! We’re glad to hear you found our staff friendly and your room comfortable. We apologize for the inconvenience caused by the odor you encountered. Please be assured that we are addressing this issue to ensure a more pleasant environment for all our guests. Your comfort and satisfaction are our top priorities, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with an even better experience.Sincerely, Hotel Management
by A traveller
Posted Jul. 12, 2024 on Expedia
by A traveller from GULFPORT
Posted Jul. 11, 2024 on Expedia
by A traveller
Posted Jul. 10, 2024 on Expedia
