Note fondée sur 606 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,0 Service et personnel
3,0 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Hotels
par un voyageur
A last resort
Publié le 4 oct. 2024 sur HotelsIt took over an hour just to get checked in. Then I was treated as if it was my fault they took so long to come down and chase I is in. The room was clean. However the hotel outside and lobby was a disaster. There were multiple people there waiting to be checked in and others left and canceled their reservation. I would have had I not needed a late check in since I was coming in from out of town. And my night would not have been refunded.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Deborah, Thank you for your recent stay and comments. Please accept our apologies for the less-than-positive experience with our front desk associates. We genuinely regret that this situation was not handled appropriately. We have shared your concerns properly so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide every guest.Sincerely,Hotel Management
par un voyageur
Publié le 4 oct. 2024 sur Hotels
par un voyageur
Publié le 3 oct. 2024 sur Hotels
par un voyageur
Yuck
Publié le 28 sept. 2024 sur HotelsI should've asked for a refund. I arrived late and it took forever to check in and when I got to my room the bed was stripped with only 1 pillow. No toilet paper. No towels and no trash cans like the maid half assed started the room. I was lucky to catch the clerk before she left so they could move me to a different room. If I hadn't known they had a closing time and would up coming any later I would have been screwed. There were bugs all over the place and the walls and floors were filthy. Wear slippers or flip flops because I walked from the shower to the bed and my feet were black. A lot of questionable people coming and going at all hours. I double locked my door. I won't stay again. You need to prepare for a $100 deposit for incidentals. But they should really give YOU the deposit for incidentals...
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sincerely, Hotel Management, Gestion de l’hôtel
Dear DeAndrea,Thank you for sharing your feedback about your recent stay. We're deeply sorry for the unacceptable check-in delays, subpar room conditions, and cleanliness issues that fell short of our standards. We understand that these issues compromised your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 25 sept. 2024 sur Hotels
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Horrible service. Not enough information.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Brandon, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Area was great, the hotel leaves much to be desired, unfortunately our first room was completely terrible, the shower drain didnt work at all, the tv didnt work, the phone didnt work, and our door didnt even lock correctly. There was also no toilet paper in our first room. They did switch us to a different room which was great. However, in the hallway there was a large puddle of what appeared to be dog urine that seemed to be fresh on the day we arrived (9/20/24), and was never cleaned and it dried up on the hallway floor. It was still there when we left this morning (9/23/24). I personally saw a cleaning woman pass by it multiple times, yet it remained there the entirety of our stay. I was absolutely disgusted that I had to hop over a puddle of pee any time we left or returned to our room.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Kelsey, Thank you for your comments. While it’s great to hear that the second room met your expectations, we sincerely regret the issues you encountered with the first room and the hallway condition. Your feedback regarding cleanliness and maintenance will be shared with the appropriate teams to ensure these matters are addressed. We appreciate you bringing this to our attention and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
par un voyageur
Publié le 23 sept. 2024 sur Expedia
I like the location of the hotel. Easy parking.nice clean rooms. Very quiet.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Larry, Thank you for your feedback! We're glad you enjoyed the convenient location and found the rooms at Extended Stay America clean and peaceful. It's great to know that parking was hassle-free and that you had a quiet stay. We appreciate your kind words and look forward to welcoming you back for another pleasant visit!Sincerely,Hotel Management
par un voyageur
Publié le 22 sept. 2024 sur Expedia
