Note fondée sur 483 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 oct. 2013 sur Hotels
Très correct
par un voyageur
Carnaval 2011
Publié le 14 mars 2011 sur HotelsUn peu excentré mais tout à fait convenable
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi james, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Warm regards,Guest Experience Team
par un voyageur
Publié le 22 sept. 2024 sur Hotels
It was relaxing we enjoyed thanks
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Guest Experience Team, Gestion de l’hôtel
Hi Eliud,We’re thrilled to hear that you had a relaxing stay and enjoyed your time with us! Thank you for sharing your positive experience. We look forward to welcoming you back for another enjoyable visit!Warm regards,Guest Experience Team
par un voyageur
Clean and quiet
Publié le 1 sept. 2024 sur HotelsWas here for a quick nights sleep on a cross country drive. Bed was very comfortable, hotel was clean and quiet.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Marcy,Thank you for your feedback! We’re glad to hear that you found the bed comfortable and appreciated the cleanliness and quietness of our hotel during your cross-country drive. It’s great to know we could provide you with a restful stop. Safe travels, and we hope to welcome you back on your next journey!Warm regards,Guest Experience Team
par un voyageur
Hotels.com error with reservation
Publié le 27 août 2024 sur HotelsThe hotel staff were excellent. The check-in process was only terrible because Hotels.com did not send my 2-room reservation to the hotel. They only sent over my request for one room and they did not have a second of the same type available. The hotel did a great job of finding a second room that would work for my party of 6.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Kim,Thank you for your feedback! We’re pleased to hear that you found our staff to be excellent and that they were able to accommodate your party despite the mix-up with the reservation from Hotels.com. We apologize for the inconvenience caused by the reservation error but are glad our team could find a suitable solution for you. We appreciate your understanding and look forward to providing you with a seamless experience on your next visit.Warm regards,Guest Experience Team
par un voyageur
highly recommend
Publié le 24 août 2024 sur Hotelsgreat room very up to date. great lighting. Breakfast was wonderful even coffee was good.
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Michael,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the modern room, great lighting, and the breakfast, including the coffee. It’s great to know that we made a positive impression on you. We look forward to welcoming you back and providing another excellent experience!Warm regards,Guest Experience Team
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 3 août 2024 sur Expedia
The hotel is old. By looking at the pictures, I thought it was near the beach, but it's not. It's 30 minutes from Pensacola Beach in light traffic. The air conditioner was leaking water on the floor in the room and it was moldy. I had to use my asthma meds. The bed had body hair under the covers and black stuff all over the sheets. The staff apologized and moved us to another room that was a little smaller, but did not offer a discount. The safe accidentally closed and it took forever for them to get it opened because the battery was too weak. Needs updating!! I loved the Beach, but this hotel is not the one. The staff was accommodating and somewhat friendly.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Letha,We’re sorry to hear about the challenges you encountered during your stay. We understand how frustrating it must have been to find the hotel not as close to the beach as expected, and we apologize for the issues with the air conditioner, cleanliness, and safe. It’s unfortunate that the initial room did not meet your expectations and that the follow-up experience was not satisfactory. We’re glad that the staff was accommodating and friendly, but we recognize the need for improvements and updates. Your feedback is invaluable, and we will address these concerns to enhance our guests' experiences in the future. Thank you for sharing your thoughts.Warm regards,Guest Experience Team
par un voyageur
Swimming pool room
Publié le 3 août 2024 sur HotelsAll was great except the heat in the inside swimming pool room was way too hot. Complained but nothing done. Had to sit and sweat while watching family swim.
Commentaires de Gestion de l’hôtel
6 août 2024 par Customer Care Team, Gestion de l’hôtel
Hi Thomas,We’re glad to hear that you enjoyed your stay overall. However, we apologize for the discomfort caused by the excessive heat in the indoor swimming pool room. We understand how this could impact your experience, and we will review our heating system to ensure a more comfortable environment in the future. Thank you for bringing this to our attention, and we hope to provide a more enjoyable visit on your next stay.Warm regards,Guest Experience Team
