Note fondée sur 365 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
3,0 Service et personnel
2,8 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Was I safe? Yes, which is what was most important. Staff was also friendly. But the rooms were a little ran down and there was an odor of pot about. Also, the outside doors remained open, so potentially anyone could come in. However, my rental car remained fine, I didn't have roaches or bedbugs, and I did get breakfast. So if you're trying to save money, you can definitely do so here and not put yourself in mortal danger.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Joshua Patrick, We appreciate your feedback and are glad to hear you felt safe at our hotel and found our staff friendly. We continuously strive to provide a comfortable stay for all our guests. Thank you for noting the positives of your experience, including the safety of your rental car, the lack of pests, and breakfast. Your comments about the room condition and outside doors will be shared with the team for further review.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Cheap but ok
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Kayla,We appreciate your feedback and are glad to hear you found our hotel satisfactory for your stay. Thank you for choosing to stay with us.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
First room was mold and dusty. moved to another room. No refund and breakfast waffle was gone which we came in at 6:50am. So we walked to Waffle House by hotel. The enter to second floor smell terrible!! I almost throw up This is the worst hotel ever. We have to stay for three nights. This was horrible
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello Gloria, We regret to hear about the challenges you encountered during your stay. Your feedback has been noted for future improvements. We recommend contacting management directly for further assistance with your concerns. Thank you for taking the time to share your experience with us.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello Virginia,Thank you for choosing our hotel for your stay! We're delighted you had a wonderful experience with us. We look forward to welcoming you back in the future for another fantastic stay.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Disgusting and smelly. Outside doors were open for anyone to get in
TV didn't work. Clerk was rude. Room door would open without key. Old and yn down. Tub was nasty. Felt unsafe. Didn't stay and asked for at least 1 night refund. Totally refused with attitude.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jolene, We are sorry to hear about your experience. We take all feedback seriously and will address these concerns with the appropriate departments for further review. Our guests' safety and comfort are our top priorities, and we will ensure that measures are in place to address any security issues that may arise. Please reach out to our management team for further assistance on the refund request.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Manager, Gestion de l’hôtel
Hello Yahya,We're sorry to hear that you didn't fully enjoy your stay with us. Please don't hesitate to contact us directly to discuss any specific feedback you may have shared to help us improve our services for future guests.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
El hotel tiene una excelente ubicación pero las instalaciones del hotel necesitan una renovación urgente todo el hotel está extremadamente viejo lo que lo hace poco acogedor y el desayuno muy pero muy malo ni una fruta tenía
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Manager, Gestion de l’hôtel
Hello Juan Fernando,Agradecemos sus comentarios sobre nuestra ubicacin privilegiada. Lamentamos que no haya quedado satisfecho con las instalaciones del hotel y el desayuno. Valoramos su retroalimentacin y la transmitiremos al equipo para futuras mejoras. íEsperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro!
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Manager, Gestion de l’hôtel
Hello Maurissa, We regret to hear that you didn't fully enjoy your stay with us. Please feel free to reach out to us directly with any specific feedback you may have so we can address your concerns effectively. We hope to have the chance to welcome you back in the future for an improved experience.
par un voyageur
Publié le 24 août 2024 sur Expedia
Was located on major road leading out of Pensacola, and the price was reasonable for what was offered
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Duane,We are pleased to hear that you found our hotel's location convenient and the pricing reasonable for your stay in Pensacola. If you have any other feedback or suggestions for us, please don't hesitate to reach out - we always appreciate hearing from our guests.
par un voyageur
Publié le 22 août 2024 sur Expedia
Very bad accomodations. Floor tiles missing, mold on ceiling in bathroom, rusty areas around shower, little water pressure, entry door broken not working, security camera unplugged
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello CHRISTINE,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable and has been shared with our team for further review and improvement. Our aim is to provide a comfortable environment for all our guests moving forward.
