Note fondée sur 452 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Gigi Cassedy Assistant General Manger, Gestion de l’hôtel
Dear Anonymous,Thank you for sharing your experience about your recent stay. I hope that you will return so that we can provide you with a 10 out of 10 stay.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Gigi Cassedy Assistant General Manager, Gestion de l’hôtel
Misty,I see that you had a less than perfect stay and I wish that you had provided additional feedback. We welcome all feedback and hope that you will give us another try. We do start our renovations in November and hope that you will return again.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Big room l, clean and good services
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Gigi Cassedy Assistant General Manager, Gestion de l’hôtel
Amanda, Thank you for your 5 out of 5 rating. We appreciate knowing that we are taking care of our guest.We hope that you will visit us again soon.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
The service was great. The hotel suite was a decent size; however, there was leftover trash in my room. Also, there was a half eaten breakfast sandwich in the microwave. The sofa bed mattress has brown rust like dust under it and the top of it had multiple stains. The breakfast was not that great either. I’m only giving this hotel a 2 because of the location and the customer service at the front desk.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Gigi Cassedy Assistant General Manager., Gestion de l’hôtel
Maiesha, We appreciate your candid feedback and addressing issues that we need to improve on. We hope that you will visit again so that we can provide you with a warm, clean, comfortable. stay.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Gigi Cassedy Assistant General Manager, Gestion de l’hôtel
Dinita,Thank you for letting us know that we are taking care of our guest. We appreciate your feedback and look forward to your next stay.
par un voyageur
Publié le 16 sept. 2024
Everything was fine except being locked out for over an hr the guy was wasn't clothes and didn't heare knock. Bad experience
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Gigi Cassedy Assistant General Manager., Gestion de l’hôtel
Valerie,I apologize that you experienced not being able to get into the hotel. We require that you use your room key to access any door leading to the outside and the front door is locked at 10PM for our guest safety and security. There is a phone, located outside of the lobby door, that rings the front desk. I am not sure what went wrong, but I can assure you that this is an isolated incident, and I have shared your experience with our team to make sure it is an isolated incident. We invited you to stay with us again and maybe a mobile key will prevent this from occurring again.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Convenient, close to all and the staff were extremely friendly and courteous.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Gigi Cassedy Assistant General Manager, Gestion de l’hôtel
Terence,Thank you for staying and we look forward to seeing you again. We appreciate your kind words, and the team loves hearing that we are taking good care of our guests.Safe travels,
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Gigi Cassedy Assistant General Manager, Gestion de l’hôtel
teaya,Thank you for sharing your feedback on your recent stay with us. We strive to provide excellent service to our guests, and I apologize that we failed to do so in your case. If you would like to share more information about your stay, please feel free to send me an email. This will help us improve and we look forward to welcoming you again, should you return to Pensacola.
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Everything great
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Gigi Cassedy Assistant General Manager, Gestion de l’hôtel
Mara,Thank you for sharing about your experience while staying with us. We appreciate your feedback and look forward to your next stay.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Gigi Cassedy Assistant General Manager, Gestion de l’hôtel
Regan,Thank you for letting us know how your stay was. We appreciate your feedback and look forward to seeing you again.
