Note fondée sur 896 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
4,0 Service et personnel
3,5 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2022 sur Expedia
l'emplacement parfait !
Commentaires de Gestion de l’hôtel
29 août 2022 par GSM, Gestion de l’hôtel
Thank you for taking the time to give us your feedback. It seems that we didn't quite hit the mark for you on exception of our location. We would be happy to hear from you on how we can improve. Please feel free to contact us if you wish to provide additional feedback.
par un voyageur
Publié le 24 avr. 2022 sur Expedia
Par chance c'était que pour une nuit.
Pas insonorisé du tout, on entend tout et les gens ne sont pas respectueux, ils parlent fort.
Et malheureusement j'ai eu droit à une chambre devant la machine distributrice et la machine à glaçons. Quel malheur!
Pas très propre comme chambre. Mais les draps étaient propres.
Heureusement le personnel est très gentil.
Commentaires de Gestion de l’hôtel
30 avr. 2022 par GSM, Gestion de l’hôtel
Thank you Rachel for taking the time to give us your feedback. We are very sorry to hear that you did not have a restful stay, and that other guests were not respectful and caused a lot of noise during the night. Further we do apologize for the placement of your room, and if you should decide to stay again, feel free to contact us and request specific area of the hotel and we are happy to accommodate. We have also forwarded your cleanliness issue to the housekeeping department. Thank you for the nice comments on the staff. We do hope to see you again in the future.
par un voyageur
Publié le 24 juill. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2021 par GSM, Gestion de l’hôtel
Thank you for taking the time to give us your feedback. We are sorry to see that we did not meet expectations. Please feel free to contact us so we can discuss your stay further.
par un voyageur de North Delta B. C.
Publié le 7 nov. 2019 sur Expedia
Manque une table dans la chambre avec cuisine , fenêtre sale même si on a pas une belle vue , très tranquille.on c’est très bien reposer
Commentaires de Gestion de l’hôtel
16 déc. 2019 par GSM, Gestion de l’hôtel
Thank you for the review. We appreciate the feedback.
Sorry to hear of the dirty window sills and the lack of a view. We are happy you had a nice restful sleep.
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par GSM , Gestion de l’hôtel
Dear Christa,Thank you for your review! We’re glad you had a positive experience and appreciate your feedback. Your comments help us improve, and we’ll take note of your suggestions. We look forward to the opportunity to make your next stay even better.Best regards,
par un voyageur
Publié le 8 août 2024 sur Expedia
Did not have an outlet plug in the bathroom… pretty hard for 2 girls live with. The only mirror is in the bathroom as well so hard to do your hair with a curling iron.
Commentaires de Gestion de l’hôtel
18 août 2024 par GSM , Gestion de l’hôtel
Dear Karlee, Thank you for sharing your feedback. We apologize for the inconvenience caused by the lack of an outlet in the bathroom and the limited mirror placement. We understand how important these amenities are, especially for guests needing to style their hair. Your comments are valuable and will be taken into account as we consider updates to our facilities. We appreciate your input and hope to have the opportunity to provide a more accommodating experience in the future.Best regards,
par un voyageur
Publié le 8 août 2024 sur Expedia
My room was clean and quiet, and the bed was really comfortable. I had a good sleep.
The A/C was noisy but adjustments could be made to decrease the noise. The whole hotel is dated and needs upgrades (including elevator). More plug ins are also needed in more convenient spots. No plug in for the bathroom, which was odd considering they provided a hair dryer.
Commentaires de Gestion de l’hôtel
18 août 2024 par GSM , Gestion de l’hôtel
Dear KGee, Thank you for your feedback and for highlighting the positive aspects of your stay, such as the cleanliness of your room, the quiet environment, and the comfort of the bed. We’re sorry to hear about the issues with the A/C noise and the need for upgrades throughout the hotel. Your comments about the elevators and the lack of convenient plug-ins are valuable, and we will consider these suggestions as we plan future improvements. We appreciate your input and hope to provide a better experience on your next visit.Best regards,
par un voyageur
Sandman Penticton
Publié le 8 août 2024 sur HotelsThe first night there were some issues with the room but once i notified the staff they dealt with it immediately...workout room was clean and the pool was nice.
Special thanks to Aaron for all his help and recommendations
Commentaires de Gestion de l’hôtel
18 août 2024 par GSM , Gestion de l’hôtel
Dear DavidThank you for your feedback! We’re glad to hear that our staff, especially Aaron, was able to address the issues you experienced promptly and that you enjoyed the clean workout room and the pool. We appreciate your kind words and will be sure to pass along your thanks to Aaron. If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back!Best regards,
par un voyageur
Publié le 7 août 2024 sur Hotels
Doors not sound proof,and slam everytime some opens a door.
Pool and hot tub were fine...
Commentaires de Gestion de l’hôtel
18 août 2024 par GSM , Gestion de l’hôtel
Dear Darryl,Thank you for taking the time to provide your feedback. We’re glad to hear that you enjoyed the pool and hot tub during your stay. We apologize for the inconvenience caused by the doors and the noise issues you experienced. We will review this with our team to explore potential solutions for improving soundproofing. Your feedback is important, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to offer you a more comfortable stay in the future.Best regards,
par un voyageur
Publié le 6 août 2024 sur Expedia
We stayed here in August 2024, everything was fine, the only complaint would be that the pool didn't open until 10 am. Checkout is 11 which only leaves an hour to swim. I don't see why it can't open earlier, there's no lifeguard on duty.
Commentaires de Gestion de l’hôtel
18 août 2024 par GSM , Gestion de l’hôtel
Dear Tim, Thank you for staying with us and for sharing your feedback. We're glad to hear that overall, you had a good experience during your stay. We understand your frustration with the pool hours and the limited time available to swim before checkout. We appreciate your suggestion about opening the pool earlier, and we will definitely take this into consideration for future improvements. Your feedback is important to us, and we hope to welcome you back for an even better experience next time.Warm regards,
