Note fondée sur 200 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,3 Service et personnel
2,7 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2024 sur Expedia
Customer service is not very friendly front desk agents do not listen when you're talking they just try to shoot you away for they have very smart remarks to your comments or making conversation. When you try to correct them they don't feel wrong even when they find out they wrong they still don't apologize not all of them but majority of them are rude
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
Thank you for sharing your feedback regarding our front desk team. We take your concerns seriously and will work diligently to address these issues and enhance the overall guest experience.
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par General Manager, Gestion de l’hôtel
THANK YOU!!
par un voyageur
Publié le 11 août 2024 sur Expedia
Wouldn’t recommend staying at this run down property. They do ask for a $200 cleaning/smoking deposit that Expedia does not mention. Seemed like they did try to update property. but it’s all half ass work. WiFi did not work. Also the tv image wasn’t great also.
Commentaires de Gestion de l’hôtel
14 août 2024 par GM, Gestion de l’hôtel
Thank you for sharing your feedback; I sincerely apologize for the issues you encountered during your stay. We are actively working on improvements and addressing the concerns you've mentioned, including the WiFi and TV quality, to ensure a better experience for our guests in the future.
par un voyageur
Publié le 11 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par GM, Gestion de l’hôtel
Thanks!
par un voyageur
Publié le 11 août 2024 sur Expedia
Is very quiet and a mall and different restaurants closed by.
Commentaires de Gestion de l’hôtel
14 août 2024 par GM, Gestion de l’hôtel
Thank you for your kind words! We're delighted to hear that you enjoyed the quiet atmosphere and convenient access to nearby shopping and dining options during your stay.
par un voyageur
Publié le 10 août 2024 sur Expedia
They had roaches the blankets had blood on them the restroom was dirty the breakfast was nasty the cereal was old they dont have milk for the cereal. Definitely need to clean the room better.
Commentaires de Gestion de l’hôtel
27 août 2024 par General Manager, Gestion de l’hôtel
Dear Guest, I sincerely apologize for the numerous issues you encountered during your stay. Your feedback is invaluable, and I assure you that we are addressing these concerns with our housekeeping team to ensure our standards are upheld. Thank you for bringing this to my attention, and I hope you’ll consider giving us another chance to provide you with a better experience.
par un voyageur
Publié le 10 août 2024 sur Hotels
The room was semi-clean but I flipped the mattress to see if it was dirty underneath. Sure enough the mattress was filthy underneath and possibly bed bugs at one point of time. The overall hotel was dirty and had nasty people actually living there like pack rats.
Commentaires de Gestion de l’hôtel
14 août 2024 par GM, Gestion de l’hôtel
Dear Guest, thank you for your feedback; I sincerely apologize for the cleanliness issues you encountered during your stay. Please rest assured that we take your concerns seriously and will address them with our housekeeping team to ensure a cleaner and more comfortable environment for all our guests.
par un voyageur
Publié le 9 août 2024 sur Expedia
Overall a decent place to stay for the price. The staff were hardworking and very nice. The rooms were clean and the facilities, overall, were clean and functional (just old and dated).
It is within the walking distance to the mall and nearby food places, however, the road you’d have to walk on does not seem safe (no side walk, many turns with blind spots for cars). The shuttle for the airport is not 24 hrs. Confirm with front desk about availability ahead of time.
Commentaires de Gestion de l’hôtel
14 août 2024 par GM, Gestion de l’hôtel
Thank you for your feedback and for highlighting our hardworking staff and clean facilities. We appreciate your insights regarding the surrounding area and shuttle service, and we'll take your comments into consideration as we work to enhance our guests' experience.
par un voyageur
Publié le 9 août 2024 sur Expedia
Safe area
Commentaires de Gestion de l’hôtel
14 août 2024 par GM, Gestion de l’hôtel
Dear Guest, thank you for highlighting our safe location! We are delighted to hear that you felt secure during your stay and hope to welcome you back soon.
par un voyageur
Publié le 7 août 2024 sur Expedia
outside and parking lot dirty
Commentaires de Gestion de l’hôtel
14 août 2024 par GM, Gestion de l’hôtel
Dear Valued Guest, thank you for bringing this to our attention. We are committed to maintaining a clean and welcoming environment, and I will ensure that our housekeeping team addresses the outdoor areas and parking lot promptly.
