Note fondée sur 927 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hello Ted, Thank you for your review! It’s wonderful to hear that you had a good stay with us. We’re glad you enjoyed our friendly employees and the comfortable atmosphere we strive to create. Your feedback is invaluable as we aim to keep improving. We can’t wait to welcome you back for another visit soon!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jose, Thank you for your wonderful rating! We truly appreciate your support and are thrilled to know you had a fantastic stay. It’s always great to hear that our guests are enjoying the friendly employees and the comfortable atmosphere we strive to provide. We can’t wait to welcome you back for another memorable experience!
par un voyageur de Springfield
Publié le 27 sept. 2024 sur Expedia
It’s a nice property. It’s clean and the common areas are well decorated. The room was clean with the exception of some dust in the corner on the ceiling. The guest laundry area was tiny with one washer/one dryer that was old. We didn’t use the pool but it looked nice and clean, as well as the fitness center!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hello Ashley, Thank you for your wonderful feedback! We're thrilled you enjoyed the nice property and found it clean and well-decorated. It's great to hear that you appreciated the cleanliness of your room, even though we apologize for the dust you noticed. Your input about the laundry area is valuable, and we'll certainly look into improving that space. It's fantastic that the pool and fitness center caught your eye as well! We hope to welcome you back soon for another lovely stay!
par un voyageur
Publié le 26 sept. 2024
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Dennis, We’re sorry to see your rating and that we didn't meet your expectations during your stay. Although you didn’t leave any specific comments, your low score indicates there were some concerns. If there's anything you'd like to share or any way we can improve, we’d be grateful for your feedback. We hope you’ll give us another chance in the future to provide you with a better experience.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
ADA room is on the first floor. Excellent planning and arrangement.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hello Judy, Thank you for your wonderful feedback! It's great to hear that you found our ADA room well-planned and arranged on the first floor. We always strive to create a comfortable and accessible experience for all our guests, and it’s fantastic to know that we succeeded in your case. Your kind words motivate us to continue providing thoughtful accommodations. We look forward to welcoming you back for another enjoyable stay!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The staff are amazing! Maria and Janice went above and beyond to make us feel welcome! I never write a review but these two wonderful ladies deserve it!!!
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hello Cathy, Thank you so much for your kind words! It's fantastic to hear that Maria and Janice made such a positive impression during your stay. Their dedication to providing a warm and welcoming atmosphere truly reflects the friendly employees we strive to have. We appreciate you taking the time to share your experience, and we look forward to welcoming you back for another memorable visit!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Excellent comfy stay
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Jody,Thank you so much for your kind words! We're thrilled to hear that you had such a comfortable stay with us. Providing a relaxing and welcoming environment for our guests is always our top priority, and we're glad it made your experience enjoyable. Your feedback truly motivates our team to continue delivering the best service possible. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Hotel smelled musty when entered. The room was musty and damp.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Catherine, Thank you for your feedback! We're glad you enjoyed your overall stay, though we’re sorry to hear about the musty smell and dampness you experienced. It’s something we’re actively working on, and we’ll be sure to address it to make sure our rooms are as fresh and comfortable as possible. We hope to welcome you back soon for an even better experience!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Teresa!We're so glad to see your 8 out of 10 rating! It's wonderful to know you had an overall enjoyable experience with us. Your feedback really encourages our team to keep delivering great stays for our guests. We hope to welcome you back soon and aim for an even better score next time!
par un voyageur
Publié le 4 sept. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Deborah!Thank you for taking the time to rate us! We're thrilled you had a great stay and appreciate the high rating. If you have any specific feedback or suggestions, feel free to share them—your input helps us make each visit even better. Looking forward to welcoming you back for another fantastic experience!
