Note fondée sur 557 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Céline
Tres bon hôtel
Publié le 14 juill. 2017 sur HotelsPerry est une petite ville mais quelle surprise de trouver cet hôtel. Des l entrée on sent la propreté des lieux. Le personnel est aimable. La piscine et la salle de sport sont propres. La chambre est spacieuse. Attention toutefois au petit déjeuner, la machine a pancake était hors service et le choix n était pas très varié. Sinon dans l ensemble c est un bon hôtel
Commentaires de Gestion de l’hôtel
17 juill. 2017
Thank you for staying with us. We were glad to hear you enjoyed your visit. We will definitely work on repairing the pancake machine. Hopefully we will get a new one soon. Have a great day.
Recommandé
pour Tout le mondepar un voyageur de paris
Hôtel étape.
Publié le 5 nov. 2014 sur Expedia
Contre : La piscine dont le fond de l'eau était "recouvert".
Idéal comme pause lors de notre auto tour.
N'avons pas visité la ville.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
par un voyageur de Naples
Publié le 15 juill. 2024 sur Expedia
The room at first appeared clean, but i had to call the desk and rhe phone was disgustingly dirty. The shower track and shower head were dirty. The carpet at window w was the sane, dirty.
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Patricia,We sincerely apologize for the cleanliness issues you encountered during your stay. This does not meet our usual standards, and we will address this immediately. Your feedback is invaluable, and we will ensure that such oversights are rectified to provide a better experience for our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager
par un voyageur
Publié le 14 juill. 2024 sur Expedia
The front desk staff were very pleasant and helpful. The free continental breakfast was satisfactory however, I had to kill a palmero bug that was crawling on my bag as I was finishing my breakfast.
The initial room I was given, had a foul damp sour smell and the toilet was dirty. The front desk worker was very helpful, apologized and gave me another room. This room, the bathroom was clean, however. It had the same foul, damp sour smell and the fire detector was missing. I remained in this room for the night.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par Teri / FOM, Gestion de l’hôtel
We do apologize for the issues you experienced during your stay. Housekeeping management has been notified and is taking immediate action. We will investigate and address this issue to improve our services and facilities. We are committed to providing a comfortable and pleasant stay for our guests, and we hope to have the chance to make it up to you in the future.
par un voyageur de Toluca Lake
Publié le 9 juill. 2024 sur Expedia
Hotel wasn’t taken care of. It needs a renovation. Too expensive for what I got. It was $168 with taxes. That’s a lot. Only good thing was the EV charger.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely,Hotel Manager
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager
par un voyageur de Milford
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2024 par Teri / FOM, Gestion de l’hôtel
Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. It is a pleasure to serve guests like you, and we look forward to your return. We sincerely appreciate your business.
par un voyageur
Publié le 19 juin 2024 sur Expedia
1st room we were in smelled really bad and had mold spots all over lamp shade. Was moved to another room which smelled better but trash and food particles under bed and just seemed over all dirty.
Commentaires de Gestion de l’hôtel
19 juin 2024 par Teri / FOM, Gestion de l’hôtel
We are so sorry for the issues you experienced at the Hotel during your stay. Housekeeping management has been notified.. If you are ever not satisfied with your room, we have our IHG Clean Promise in place. Just let us know right away and we promise to make it right. Again, we apologize and hope that you will stay with us again.
