Note fondée sur 481 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
We made reservations for 4 days and checked out after the first night. We felt unsafe in this hotel. Lots of night-time activities going on in the parking lot until 2am in the morning. The pool was closed and we were never told this prior to making the reservations. 10 outta 10 dont recommend this hotel...
Commentaires de Gestion de l’hôtel
8 août 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Jennifer, Thank you for taking the time to tell us about your experience at the RED ROOF INN PERRY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue highlighted with the pool along with the other concern mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Carlos, We at the RED ROOF INN PERRY are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 20 juill. 2024
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Jonathan RediResponse Specialist, Gestion de l’hôtel
Hello Roxanne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PERRY and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 3 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PERRY and I appreciate your score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur de Swainsboro
Publié le 31 mai 2024 sur Expedia
Had to light up a candle to change the smell of the room but other than that it is good! Will stay again!
Commentaires de Gestion de l’hôtel
1 juin 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Nichola, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN PERRY. We appreciate your kind remark highlighting your stay was good. However, the room smelled unpleasant, and you had to light a candle. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Not as advertised. Won’t be back!
Publié le 30 mai 2024 sur HotelsI know this is a budget hotel, but our room was nothing like the add. It smelled horrible, curtains were torn/falling apart, chair was so stained we wouldn’t use it, there were multiple burn wholes in bedspread, AC was dirty. There was not coffee maker as listed in the ad. We went to Walmart for air freshener and pillows.
Commentaires de Gestion de l’hôtel
31 mai 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Hello Katrise, I am so sorry to hear that your most recent stay with us at the RED ROOF INN PERRY did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that your stay was hindered by the unpleasant smell, the torn curtains, the burnt holes in the bedspread and the unclean AC. We at Red Roof take this quite seriously and will take your comments into consideration so we can improve guest experiences. Thank you again for taking the time for sharing your feedback. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 27 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 mai 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Hello Rosa, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PERRY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 24 mai 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
25 mai 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Hollie, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Perry. I appreciate your kind review. That you had an amazing time during your stay with us makes us very happy. Our main goal is to make sure you have a hassle-free and comfortable stay, so we are excited to hear that we lived up to your expectations. Our Red Roof team value your good comments and look forward to having you visit us again soon for another fantastic stay!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 24 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 juin 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Eliseo,Thank you for choosing to stay at our Red Roof Inn Perry. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
