Note fondée sur 956 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Accueil hyper sympa et hôtel super bien situé
Publié le 18 janv. 2023 sur HotelsChambre très sympa jolie vue sur Perth hyper propre et comfortable. Mais le personnel à l’accueil vraiment top! Super conseils de visites et où trouver les magasins dans le voisinage. Souriants et efficaces!
Commentaires de Gestion de l’hôtel
1 févr. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Yan,Thank you for taking a moment to share your experience. I am delighted to see you enjoyed your stay and that our Team provided you with great service and hospitality. We appreciate your feedback as it allows us to identify areas we do well in and where we can improve.We look forward to welcoming you back to our hotel in the not too distant future.Best regards,Mohammed Limdiwala, Hotel Manager
par un voyageur de Quinns rocks
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Cluster General Manager, Gestion de l’hôtel
Dear Vanessa,Thank you for taking a moment to share your experience. It’s good to hear that you enjoyed your stay overall. We appreciate your feedback as it highlights areas we do well in and also where we need to improve to provide the best possible service to our valued guests. We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Cluster General Manager
par un voyageur
Lack of service attitude and basic amenities
Publié le 21 sept. 2024 sur HotelsWhile the hotel is clean and well maintained , they try to cut corners on basic amenities.
- Water in the room is chargeable for 2AUD per 1/2 ltr bottle after 2 bottles per stay so for long stays it’s a pain .
- Even the in room tea bags and coffee has to be asked to refill after first service .
- Bathroom lack any worm of amenities like dental kits etc.
- Breakfast spread is also very basic , with lack of even egg station , after requesting the staff we got to know you can do it, even basic stuff like coffee machine or hot milk was not there .
These are basic amenities for any business hotel while you are already charging 340AUD approx , why cut corners on basic stuff even if you have to charge 10 AUD xtra .
On top of it hotels.com and hotel denied change in itinerary though i extended my stay .. lacks service attitude et all
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Cluster General Manager, Gestion de l’hôtel
Dear Tarun,Thank you for taking a moment to share your experience. Naturally I am disappointed to read that we have not met all of your expectations. Our goal is to deliver a perfect stay for every guest so apologies that this wasn't the case. Please be assured that your feedback is being reviewed by our Executive Team and will be used in order to improve Team Member training and future guest experience. Please accept my apologies for any inconvenience caused on this occasion. It is only through feedback such as yours that allows us to monitor and improve our service and products by focusing on your needs as a guest in the hotel. We hope we may welcome you back again in the future.Best regards,Mohammed Limdiwala, Cluster General Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Cluster General Manager, Gestion de l’hôtel
Dear Tarun,Thank you for taking a moment to share your experience. It’s good to hear that you enjoyed your stay overall. We appreciate your feedback as it highlights areas we do well in and also where we need to improve to provide the best possible service to our valued guests. We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Cluster General Manager
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Cluster General Manager, Gestion de l’hôtel
Dear Suk Jong,Thank you for taking a moment to share your experience. I am delighted to see you enjoyed your stay and found everything to your liking. We appreciate your feedback as it allows us to identify areas we do well in and where we can improve.We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Cluster General Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
パース駅にすぐ歩いて行けるので便利！
新しく清潔。
繁華街にあるのである程度賑やかではあるが、セキュリティはしっかりしているので安心。
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Cluster General Manager, Gestion de l’hôtel
Dear Moena,Thank you for taking a moment to share your experience. I am delighted to see you enjoyed your stay and found everything to your liking. We appreciate your feedback as it allows us to identify areas we do well in and where we can improve.We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Cluster General Manager
par un voyageur
Publié le 17 sept. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Cluster General Manager, Gestion de l’hôtel
Dear Chaloiey,Thank you for taking a moment to share your experience. It’s good to hear that you enjoyed your stay overall. We appreciate your feedback as it highlights areas we do well in and also where we need to improve to provide the best possible service to our valued guests. We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Cluster General Manager
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Cluster General Manager, Gestion de l’hôtel
Dear Tin Tun,Thank you for taking a moment to share your experience. I am pleased to see you enjoyed your stay overall. We appreciate your feedback as it allows us to identify areas we do well in and where we can improve.We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Cluster General Manager
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Cluster General Manager, Gestion de l’hôtel
Dear Liam,Thank you for taking a moment to share your experience. I am delighted to see you enjoyed your stay and found everything to your liking. We appreciate your feedback as it allows us to identify areas we do well in and where we can improve.We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Cluster General Manager
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Cluster General Manager, Gestion de l’hôtel
Dear Jens,Thank you for taking a moment to share your experience. I am delighted to see you enjoyed your stay and found everything to your liking. We appreciate your feedback as it allows us to identify areas we do well in and where we can improve.We look forward to welcoming you back again soon.Best regards,Mohammed Limdiwala, Cluster General Manager
