Note fondée sur 628 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Ravis !
Publié le 19 janv. 2019 sur HotelsLes appartements sont spacieux et disposent de tout le confort et de la climatisation. Le super point positif pour nous, nous venions de terminer une semaine en camping car. Nous avons pu laver et sécher nos vêtements avant de repartir le lendemain car lave linge et sèche linge sont à dispi dans l'appartement.
Petit déjeuner varié, les pancakes sont excellents et frais.
Le personnel très aimable.
Madame parle un peu le français, ce qui est un plus.
Commentaires de Gestion de l’hôtel
7 févr. 2019 par Sheryl, Gestion de l’hôtel
Merci pour votre évaluation, nous avons apprécié de vous accueillir. Nous sommes également heureux que vous ayez eu l'appartement avec une chambre à coucher qui contient le linge car les plus petits studios n'ont pas de linge. Nous espérons que vous passerez un excellent séjour en Australie.
par un voyageur de quebec
Tres propre ,belle piscine , personnels souriants
Publié le 17 févr. 2018 sur ExpediaTres propre ,belle piscine,employés gentils et souriants ,proche de l’aeroport
Commentaires de Gestion de l’hôtel
3 mars 2018 par Sheryl , Gestion de l’hôtel
Merci pour votre super critique, nous sommes ravis que vous ayez apprécié notre belle piscine dans cet été chaud. Nous espérons que vous avez fait un merveilleux voyage en Australie.
par Gerald
crazy noise from the road, bad experience
Publié le 23 oct. 2017 sur HotelsOne of the worst trip in my life...first of all, I arrived late so reception was closed. I called through an interphone, I had to give a code and I opened a box to get the key. Until now, no issue. Then I reached my room and what a surprise : my room was straight facing a 2x4 lanes highway...On hotels.com it was written courtyard view....no one would expect a view on a highway! If I had known this earlier, I would have not booked this hotel or this room! It was so noisy, non stop cars and trucks all night long...the worst...so after a sleep of max 5 hours, I asked to be changed. And this happened and I must say the person of the hotel were very helpful. The apartment facing the pool was definitely better and muuuuuuch more quiet! So, one would say ,why is he not happy? Well I had to catch a flight at 4:30 am the day after.And at 3am, the alarm rang!! For 10 min! After goind down, it appeared that it was a false alarm...impossible then to sleep back...another 5 hours night and a lot of stress. I am sorry but for me noise is a big issue and in small units, it is just awful! If you drive10 min more, you are in the city center...so I'd rather doing this later. Even though people were professional, I would not go back there.
Commentaires de Gestion de l’hôtel
26 oct. 2017 par Melissa Daniels, Gestion de l’hôtel
Hi Gerald, I am sorry you had such bad night with the fire alarm waking you hence you gave us 1 star other wise you would have slept well in the complimentary upgrade room. Safety is primary, sorry if someone causes the alarm to go it is costly for them and we have to abide by the laws. It is a problem people or employers book the cheapest rooms for their employees which are the studios and it's usually only $20 more to have the lovely 1 bedroom apartment which does not face the road and it has a full kitchen, own laundry, separate bedroom and a home away from home. Unfortunately we don't get the chance to speak to people as to their needs before they book as they book through convenient on line websites with the limited information space that is on there. In all cases I feel it is prudent to phone the hotel with your personal requirements or email them prior to your stay as hotels always want to give their guests the best experience whatever the situation. I am glad you found our staff helpful. Sheryl
par un voyageur
Publié le 3 déc. 2016 sur Hotels
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Guest Services, Gestion de l’hôtel
Dear Sandra,Thank you for your feedback and rating. I’m glad you had a good stay with us. If there’s anything specific we can improve, please feel free to share.We hope to see you again soon.Kind regards, Guest Services Sydney Potts Point Central Apartment Hotel
par un voyageur
Publié le 16 août 2024 sur Expedia
bad manager
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Services, Gestion de l’hôtel
Dear Khalid,We are truly sorry to hear that you had a negative experience.We would like to investigate this matter further to understand what happened. Could you please provide us with more details about your stay, such as your check-in and check-out dates, your room number, and a brief description of the situation?We take these matters seriously and are committed to resolving any issues promptly. Please contact our guest services team directly. Thank you for bringing this to our attention. We hope to have the opportunity to make this right.Sincerely,Guest ServicesPerth Ascot Central Apartment Hotel
par un voyageur
Publié le 15 août 2024 sur Wotif
Full laundry and cooking facilities
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Services, Gestion de l’hôtel
Dear Christopher,Thank you for sharing your feedback! We're delighted that you appreciated our full laundry and cooking facilities.Travel safely to your next destination, and we hope to welcome you back soon.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
par un voyageur
Publié le 14 août 2024 sur Expedia
The location suited us this visit although we found the house keeping virtually nonexistent. The noise was terrible both inside from other tenants slamming the doors & the outside traffic. We have stopped here previously and not had this problem before.
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Services, Gestion de l’hôtel
Dear Lesley,Thank you for sharing your feedback. We’re glad the location suited you this visit. We apologise for the housekeeping and noise issues you experienced. We are a self-serviced hotel, similar to a Motel, and only offer one full clean during a week’s stay. We are sorry if this was not properly explained to you on arrival. We will let our reception staff know to be more informative to our guests at check-in.The outside traffic and roadworks can be an issue as some rooms are closer to the road than others. We also apologise on behalf of noisy guests. Travel safely to your next destination, and we hope to welcome you back under better circumstances.Kind regards, Guest Services Perth Ascot Central Apartment Hotel
par un voyageur
Publié le 5 août 2024 sur Wotif
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Services, Gestion de l’hôtel
Dear Andrew,Thank you for sharing your feedback. We're sorry your stay was just average. On your next visit we will strive to offer you an improved experience,Travel safely to your next destination.Kind regards, Guest Services Perth Ascot Central Apartment Hotel
par un voyageur
Publié le 3 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Services, Gestion de l’hôtel
Dear Scott,Thank you for your feedback and for rating us 8 out of 10. We're pleased that you enjoyed your stay with us in Perth We appreciate your feedback and would love to know what we could have done to earn that perfect 10! Was there anything specific you liked about the hotel? Perhaps the location, facilities, or our staff? We're always looking for ways to improve, so any additional details you can share would be helpful.Thank you again for choosing Perth Ascot Central Apartment Hotel. We hope to welcome you back again soon!Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel
