Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Poor service
Publié le 5 août 2024 sur HotelsGreat location but old rooms with very limited and random cleaning service. I never had water bottles replenished, sometimes my room wouldn't even be cleaned before 6pm, trashes were not removed and the room not cleaned, only the bed was done, I didn't benefit from an upgrade and bottle of wine offered by my status. Swimming pool was closed. Disappointing experience.
Commentaires de Gestion de l’hôtel
9 août 2024 par Duty Manager , Gestion de l’hôtel
Dear Simon, Thank you for your review. Naturally, I was disappointed to learn of your experience during your recent stay at Rendezvous Scarborough, which does not meet the exceptional standards we aspire to. The issues you have mentioned certainly do not meet the high standards we are renowned for and I have shared this feedback with our wider team. We hope to have an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager
par un voyageur
Publié le 26 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2022 par Tahli, Gestion de l’hôtel
Hi Mallaury,
Thank you for taking the time to leave us a review. Glad to hear that you enjoyed your stay :) Please let us know if there is anything we can do to improve your stay for the next time you visit.
Kind Regards
The Rendezvous Scarborough Team
par un voyageur
Publié le 3 août 2024 sur Expedia
Great hotel, great view but need to refresh the rooms, bit outdated.
Commentaires de Gestion de l’hôtel
4 août 2024 par Duty Manager, Gestion de l’hôtel
Dear Sanju,Thank you for taking the time to review us following your recent stay with us. We are pleased to read that you thoroughly enjoyed your stay with us. We greatly appreciate your comments surrounding the condition of the hotel and we apologise that we fell short of your expectations in this regard. Rest assured we will address your comments with our wider team and we look forward to an opportunity to welcome you back for a more enjoyable stay.Kind Regards,EmmaDuty Manager
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par DT, Gestion de l’hôtel
Hi Tracy,Thank you for reviewing our hotel. We're glad you liked the hotel's service and comfort. We look forward to welcoming you with us in the future.Have a lovely day :)Warm regards,Dipshi Duty Manager
par un voyageur
Publié le 28 juill. 2024 sur Wotif
Enjoyed the stay. Helpful staff. Not a fan of paying to park. Never used too
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Duty Manager, Gestion de l’hôtel
Dear Ian,Thank you for your review following your stay at our hotel. We are delighted to read that you thoroughly enjoyed your stay and that our team took great care of you! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. We apologise for any inconvenience caused by the parking fees. Your feedback is valuable to us, and we will ensure to address your comments with our wider team as we strive to improve our services. We hope to have the pleasure of welcoming you back very soon.Kind Regards,EmmaDuty Manager
par un voyageur
Everything at Your Doorstep !!!
Publié le 26 juill. 2024 sur HotelsGreat Accomodation with an Amazing View !!!
Everything you need at your doorstep. Beach, Cafes, Restaurants, Supermarkets, Shops is just a few to mention.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Duty Manager, Gestion de l’hôtel
Dear Arthur,Thank you for your excellent review following your stay at our hotel! We are thrilled to read that you thoroughly enjoyed your stay and especially appreciated the close proximity of the shops surrounding the hotel! We hope to have an opportunity to welcome you back for another enjoyable stay!Warm Regards,EmmaDuty Manager
par un voyageur
Never again
Publié le 26 juill. 2024 sur HotelsOld, tired, broken….
Old uncomfortable beds, noisy, staying elsewhere from now on.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Duty Manager , Gestion de l’hôtel
Dear Steve,Thank you for taking the time to review your stay with us. We are sorry to hear that your stay didn’t meet your expectations. We strive to provide a comfortable and enjoyable experience, and your experience does not reflect the high standards we hold ourselves here at Rendezvous Scarborough and we apologise for any inconvenience caused. We appreciate your feedback, and we want you to know that we will be addressing these issues with our wider team and Hotel Management. If you have any more details or suggestions, please feel free to share with us. Thank you once again for your feedback. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Duty Manager, Gestion de l’hôtel
Dear Gemma, Thank you for taking the time to review your stay with us. We are pleased to read that you enjoyed your overall stay and we look forward to welcoming you back for another stay. Kind Regards,EmmaDuty Manager
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Duty Manager, Gestion de l’hôtel
Dear Anand, Thank you for your review following your stay at our hotel. We appreciate you taking the time to rate your stay with us and we look forward to an opportunity to welcome you back for a more enjoyable stay.Kind Regards,EmmaDuty Manager
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Duty Manager, Gestion de l’hôtel
Dear Heidi,Thank you for your review following your stay at our hotel. We are pleased to read that you thoroughly enjoyed your stay and we look forward to an opportunity to welcome you back for another stay.Kind Regards,EmmaDuty Manager
