Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not bad but smaller than it seems
Publié le 31 juill. 2024 sur HotelsThe apartment is a lot smaller than it appears on the pictures. It needs renovating as it is getting worn out and old but remains ok. Not all the windows open (kids room window cannot be opened and the same goes for the bathroom. The lighting is insufficient. This said, the property, outside the apartment is great, the staff is very friendly and helpful. Residence provided free Internet is way too slow and unstable, make sure you get a data enabled SIM
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Julia, Gestion de l’hôtel
Thank you for sharing your experience with us. We're delighted to hear that you found our staff friendly. Giving great service and ensuring our guests' comfort is our top priority!It's wonderful to know that our hotel's location near cafes and a convenient ferry ride into the city suited your needs perfectly. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you back to the area.Regards,
par un voyageur
Publié le 16 janv. 2018 sur Hotels
Recommandé
pour Tout le mondepar un voyageur de venelles france
super emplacement pour ce studio
Publié le 14 mars 2016 sur Expedia
Pour : l 'emplacement est très bien (marche resto vu)
Contre : un peu vieillot mais propre
Emplacement : nous sommes allés au resto écouté de la musique et nous nous sommes promenés sans prendre la voiture.
c'était très bien placé pour tout même en voiture dommage ce coté vieillot une petite peinture avec des meubles plus neuf serait le top.
par un voyageur
Publié le 14 août 2024 sur Lastminute
Great value for the location
Commentaires de Gestion de l’hôtel
15 août 2024 par Julia Denison, Manager, Gestion de l’hôtel
Dear Peter, Thank you so much for taking the time to provide your feedback and your kind comments. We are so pleased you had a great experience with us and thank you for sharing your view. We hope to see you again soon. Kind regards,
par un voyageur
Publié le 12 août 2024 sur Expedia
The best thing about this property is its location. Very walkable to dining, shopping, etc. The rooms are nice enough although bathrooms are dated and small. The cleanliness wasn’t the greatest. Lots of dust on surfaces and the bathroom had hairs in the sink and on towels.
Commentaires de Gestion de l’hôtel
13 août 2024 par Julia Denison, Manager, Gestion de l’hôtel
Dear Rebekah, thank you for taking a moment to share your experience. It’s lovely to hear that you enjoyed our beautiful and convenient location! We appreciate your feedback as it highlights areas we do well in and also where we need to improve to provide the best possible service to our valued guests. Your comments regarding housekeeping will be followed up with management. We hope we get the chance to serve you again in the near future!Kind regards,
par un voyageur
Publié le 28 juill. 2024 sur Wotif
No assistance offered to upgrade room and i had to insist on speaking to a manager.
The couch uncomfortable, tbe bed hard on my back, the view was amazing
Parking issue
When i asked if there was dining options theg could recommend via a in room information pamphlet i was told there was nothing hiw hard is this?
Then i found vouchers for various restaurants around the place hidden in the key pouch
Communication needs to be improved.
What kind of property sticks a traffic cone in a parking spot with a disabled sticker on it and refuses to remove it for my wife who does have a disability?
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Sue, Gestion de l’hôtel
Dear Chris,I am disappointed to hear you feel you were not assisted with the room upgrade. My recollection is that your phone call was passed to me (FOM) to check for availability and we upgraded your booking to a suite in the river wing at a discounted rate. We had a lengthy discussion regarding the number of restaurants in the area which I named and that they are walking distance from The Peninsula. Also mentioned was the 20 voucher to Mr Walker. It is a shame your check in at the desk had issues and we have noted your comments on this. I'm happy to hear you enjoyed the view and hope you had a lovely evening out for your wife's birthday.
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Julia, Gestion de l’hôtel
Dear Michelle, Thank you for rating our property. We hope to get the chance to serve you again in the future. Kind regards
par un voyageur de Westminster
Publié le 21 juill. 2024 sur Expedia
I love the location. A perfect stay for my 3 year olds birthday weekend.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Julia, Gestion de l’hôtel
Dear Michelle, Thank you for your lovely review. We hope to see you again in the near future. Kind regards
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Pro: Great location with lots of car park.
Con’s: Booked for a family room with 2 beds for the 2nd room but instead got 1 single bed in the second bedroom. Sofa bed was not clean and has no sheets.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Julia, Gestion de l’hôtel
Dear Joseph, Thank you for taking the time to write us a review. We are very happy to hear that you enjoyed our beautiful location! Thank you for your feedback regarding housekeeping. Rest assured we will take this on and forward your comments to the concerned departments. Kind regards
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Julia, The Peninsula Serviced Suites, Gestion de l’hôtel
Dear Steven, thank you for scoring our property and we trust you enjoyed your stay with us.
