Note fondée sur 283 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Perfect stay in the Ritz-Cartlon Perth
Publié le 3 mars 2020 sur HotelsI had an awesome stay in Perth at the Ritz-Carlton
I have only positive points to give to this hotel.
The staff was wonderful, attentive, very professional whether it is at the reception, the concierges, the pool, the restaurant, the bar and the cleaning.
They were always ready to help and to answer to all my question and requests.
The food and the wines in the Hearth restaurant and the Songbird rooftop bar are delicious.
The swimming pool is amazing with a beautiful view on the Elisabeth Quay and the Swan River, ideal for cooling, while watching the sunset, after a day of visits in the city.
I highly recommend the Perth at the Ritz-Carlton. The hotel is brand new, made with Western Australia stones and materials. The design and decorations are fantastic.
Its geographical position is excellent. The hotel is ideally located on Elisabeth Quay and near the Perth city center.
par un voyageur
Stay away as this is not the usual Ritz expected
Publié le 20 août 2024 sur HotelsOne of the worst ritz experience. Does not deserve the 5* and is totally below par as compared to Ritz in other countries. Hotel is short handed and there’s no communication between different department.
Check in process : extremely slow with only 1 person working at 4pm. System was down apparently and the front desk have to attempt a couple of times for our payment.
Parking: No free parking provided even for stay in guest. We paid for valet at 70aud per day. We arrived in our rented Mitsubishi car, another guest who arrived with a luxury car honked us while we tried to get our car parked by the valet. I was upset instead of attending to us, the valet request us to move our car for the other patron. I refused and informed the valet we are a full paying guest as well and he shouldn’t act in that manner.
Collection of cars : On first night, apparently there is a function, we waited almost 30 mins to get our car.
Poor Customer service :
1) Prior to arrival i emailed the hotel that’s it’s my anniversary and would like to have something arranged for my wife. Everything is confirmed but upon arrival nothing is prepared. Front desk said they have not receive the instruction and will prepare it now. We went out for dinner and back to the room after 2 hours and Volaaa nothing is prepared still until we called and ask again. Surprise is not much of a surprise anymore by now.
par un voyageur
Publié le 5 août 2024 sur Expedia
par un voyageur
Publié le 29 juill. 2024 sur Expedia
par un voyageur
Publié le 11 juill. 2024 sur Expedia
par un voyageur
Publié le 6 juill. 2024 sur Expedia
par un voyageur
Publié le 1 juill. 2024 sur Expedia
No universal powerpoints
Bathtub tap is inconveniently placed
Have to pay/book extra for pool and or spa/sauna
Paid for breakfast buffet which has very limited menu
Tv placement impractical
par un voyageur
Publié le 23 juin 2024 sur Expedia
par un voyageur
Publié le 12 juin 2024 sur Hotels
par un voyageur
Publié le 10 juin 2024 sur Expedia
Beautiful hotel, friendly staff and great location
