2/10 – Terrible
Anne-Marie
Voyage de couple
6 oct. 2024
Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel
My husband and i get 2 child free nights a year on our birthdays so we book a stay somewhere, this time we chose the terrace which is somewhere new for us, we arrived a bit early at 235 for a 3pm check in and went to reception which you need to press a button for someone to let you in, we were waiting for a little while and i decided to go check at the bar to see if there was another way in or get someone to help. There were 3 bar staff standing at the bar talking so i told the women at the bar that we were just waiting to check in, she looks at her watch and says "check in isnt till 3" (which was at this stage 20-15mins away) i said thats alright but could we put our luggage in the lobby so we can go park the car and we will be back, she then told me "we are in the middle of bottomless brunch" i told her okay ill go back and wait as i didnt really get a clear response from her, i walked back to the reception door and waited another 5 mins for someone to come check us in, the reception lady who did check us in was lovely but the bar lady made me feel so unwelcome from the minute she opened her mouth. The next morning we waited 40 mins for our coffee, which we had to check on after we finished our breakfast, i beleieve the ticket wasnt printed but no appology either. I would not recommend staying here as they are more concerned with their bottomless brunch that staying guests
Anne-Marie
Séjour de 1 nuit en octobre 2024