Note fondée sur 117 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
My husband and i get 2 child free nights a year on our birthdays so we book a stay somewhere, this time we chose the terrace which is somewhere new for us, we arrived a bit early at 235 for a 3pm check in and went to reception which you need to press a button for someone to let you in, we were waiting for a little while and i decided to go check at the bar to see if there was another way in or get someone to help. There were 3 bar staff standing at the bar talking so i told the women at the bar that we were just waiting to check in, she looks at her watch and says "check in isnt till 3" (which was at this stage 20-15mins away) i said thats alright but could we put our luggage in the lobby so we can go park the car and we will be back, she then told me "we are in the middle of bottomless brunch" i told her okay ill go back and wait as i didnt really get a clear response from her, i walked back to the reception door and waited another 5 mins for someone to come check us in, the reception lady who did check us in was lovely but the bar lady made me feel so unwelcome from the minute she opened her mouth. The next morning we waited 40 mins for our coffee, which we had to check on after we finished our breakfast, i beleieve the ticket wasnt printed but no appology either. I would not recommend staying here as they are more concerned with their bottomless brunch that staying guests
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Simon, Gestion de l’hôtel
Dear Anne-Marie,Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us identify areas for improvement.We're glad to hear you chose to celebrate your special nights with us, but we're sorry to learn that your arrival and dining experiences did not meet your expectations. It’s disappointing to hear about the delay at check-in and the interaction you had with our bar staff. We aim to provide a warm welcome to all our guests, and it sounds like we fell short in this instance.We also apologize for the wait you experienced for your coffee. Timely service is important to us, and we will address this with our team to ensure we’re more attentive in the future.Your feedback is invaluable, and we would love the opportunity to make this right for you. If you decide to visit us again, please reach out directly, and we’ll ensure your experience reflects the high standards we strive for.Thank you once again for your insights, and we hope to welcome you back someday.Warm regards,Simon FosterGeneral ManagerThe Terrace Hotel
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Close to the Convention and Exhibition centre
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Good experience
par un voyageur de Canberra
Publié le 1 oct. 2024 sur Expedia
Lovely old style boutique hotel right in the kings park end of town. Rooms are large and nicely decorated and the staff were friendly.
But the hotel had some real disappointments for us.
1) Not one but twice out of our four nights stay they completely forgot our breakfast order... while they were very quick to charge us extra for our flat white coffee and juice. This left us doubly annoyed, firstly that after paying so much for a room they were so miserly as to not provide a decent coffee, and second that they happily charged us for four breakfasts we never received. Unnecessarily mean spirited and left a bad taste.
2) While the rooms and bathrooms are large and beautifully laid out, the soaps and shampoos are way way below the standard of the rooms, again leaving a feeling of being mean spirited.
3) Instead of the international standard of two thin and two thick pillows, we got just two extra large, long and extra thick pillows which were extremely uncomfortable. Why??
4) when I searched for the room, I searched for room with bath and coffee machine, as I really like a bath while on holidays and see a good coffee as an essential start to the day. The bath was great, but their definition of a coffee machine appears to be an electric kettle and instant coffee! Which simply does not pass the muster these days!
Crap coffee is the surest pathway to crap reviews!
Would I come back... probably not, sadly, because I liked the location and the rooms
par un voyageur
Publié le 16 sept. 2024 sur Wotif
Beautiful building. Terrace room was lovely. So close to shops, cafes, botanical gardens etc complimentary breakfast was good. The room would have benefited from extra towels, much nicer in house bathroom supplies (soap etc), in house movies and a stocked mini bar. A guest information book about the building, room and area would have been great too. We loved our stay.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The Terrace Hotel is adorable. ON this particular day a staff member exited unexpectedly. Check-in was a shambles ~ no one to ‘welcome us’ or provide a key for well over an hour. All staff members were in the bar and I along with another couple were simply told to ‘wait.’ We did exactly as we were told. The strange thing is that the check-in process took under a minute. If a staff person had left the bar, checked our identification, handed over the key, we could have scurried to our rooms and returned to enjoy the bar atmosphere, too. The bar duty manager provided the three of us w/a complimentary beverage which was kind. They will continue to struggle until they get additional staff on board. Lovely spot and location.
P. Gordon Stevens
par un voyageur
Publié le 6 sept. 2024 sur Wotif
Overall our stay at the Terrace hotel was a little disappointing. The smell in the hotel room was horrible. The air was stuffy, as there was no way to open the windows. The view was underwhelming. The location was far from convenient. The lighting in the bathroom was not sufficient to do makeup.
The positives would be the soft clean bed, deep bath and very friendly accommodating staff.
The complimentary breakfast was delcious and well cooked, however, a little disappointed to being paying extra for a cappucino, and bacon with our eggs.
par un voyageur
Publié le 2 sept. 2024 sur Lastminute
This is a beautiful building in a lovely part of city. We enjoyed our stay but there are definitely things they could improve on. Bathroom was not very clean, sheets used as doona covers and most unfortunately the breakfast was terrible! Instant coffe and stale waffles, completely inedible. This has the potential to be a lovely hotel so hopefully our stay was not the norm.
par un voyageur
Publié le 1 sept. 2024 sur Lastminute
The bedding didn’t fit the beds
Breakfast was supposed to be included which I would have thought should have been a decent coffee not instant
Won’t be back