Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
5,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 juill. 2024 sur Expedia
par un voyageur
Publié le 10 févr. 2024 sur Hotels
Property very clean and handy to shops, the codes for entry gate and the room can be confusing to start with and with no reception on site you have to ring if there is a issue, which is a pain if they don’t answer
par un voyageur
Publié le 21 oct. 2023 sur Wotif
Nice size apartment with balcony. Very secure. Close to shops and restaurants. Nice lake and park across the road.
Commentaires de Gestion de l’hôtel
18 nov. 2023 par Danielle (Yaran Suites), Gestion de l’hôtel
Thanks for a wonderful feedback, Tanya! We are glad you enjoyed your stay with us. We are happy that our close proximity to shops and the park had given you the opportunity to also enjoy a stroll around Rockingham. We hope to have you again sometime soon!
par un voyageur
Publié le 11 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2023 par Yaran Suites, Gestion de l’hôtel
Dear Rhianna,Greetings from Yaran Suites!Thank you so much for taking the time to share your positive experience at our property. We're thrilled to hear that you enjoyed your stay with us and that our team left a lasting impression.It's wonderful to know that you found our property clean and well-maintained. We take great pride in providing a comfortable and welcoming environment for our guests.We can't wait to welcome you back for another memorable stay, and we'll do our utmost to ensure your next visit is just as enjoyable. Your feedback inspires us to continue our commitment to excellent service.Warm regards,Yaran Suites Team
par un voyageur
Publié le 22 mai 2023 sur Expedia
The rooms would be great because they are very big, spacious and light, white, nice looking and have everything you need. Unfortunately the bad cleaning ruined all of that for me. There were pee spots on all blankets and pillows and the beds smelled really bad. The white towels were dirty as well and had dark spots on them. On one towel I found a black hair and it wasn’t mine because I don’t have black hair. I’m worried that both the towels and the bedsheets weren’t washed and just reused after the last guests and just put back into shape. The coffee table was very dirty. The extra toilet paper had dirt on the sides. Also some construction workers and visitors of other guests always parked their cars right behind ours where it’s legally forbidden to park which was very annoying and made it harder for us to drive in and out. If there would have been another car parking next to us, we wouldn’t have been able to drive in and out anymore. There is a park and a playground for kids right nearby. Unfortunately it’s very dirty because there are a lot of birds. There was bird poop all over the park and even dead birds on the ground.
Commentaires de Gestion de l’hôtel
20 juill. 2023 par Yaran Suites, Gestion de l’hôtel
I'm truly sorry to hear about your negative experience with the rooms. It's disappointing when the potential for a great stay is overshadowed by issues with cleanliness and parking inconveniences. Your feedback is important, and I'll make sure to pass it along to the appropriate parties to address these concerns and improve the overall guest experience.Regarding the cleanliness issues, we deeply apologize for the condition of the blankets, pillows, bedsheets, towels, and other areas that were not up to our usual standards. Cleanliness is of utmost importance to us, and we will investigate this matter with our housekeeping team to ensure proper procedures are followed to maintain the rooms in top-notch condition.Parking problems can be frustrating, especially when other guests or visitors disregard parking regulations. We'll do our best to address this situation and ensure that all guests are informed and reminded of the proper parking areas to avoid future incidents.Regarding the nearby park and playground, we understand how crucial it is to maintain a clean and pleasant environment for our guests and their families. We will work with the local authorities to address any issues and improve the cleanliness of the park to make it a more enjoyable experience for everyone.Again, I sincerely apologize for the inconveniences you encountered during your stay. We value your feedback, and we are committed to taking the necessary steps to improve our services. Your satisfaction is our top priority.
par un voyageur
Publié le 7 avr. 2023 sur Wotif
The hallway smelt like cat pee there was hair all over the bathroom which was pretty gross but over all other then that it wasn’t to bad
Commentaires de Gestion de l’hôtel
7 mai 2023 par Yaran Suites, Gestion de l’hôtel
Thanks for your feedback, Jamie! We will take note of your comment especially with the common areas.
par un voyageur
Publié le 22 janv. 2023 sur Expedia
I left the property and stayed elsewhere! I got stuck in the shower and as it was a weekend there was no help. The bed and sheets were terrible and that was a 'superior' apartment. The apartment had a bad smell and stained carpet. They overcharged. Now I have to try and get some money back. Stay away from this place, maintenance and management issues. If there is a problem of a weekend you are on your own (expedia couldn't help or get in contact with them either). It is a security complex but the police where there my first afternoon and it didn’t feel safe with layout of units and I didn’t feel safe there. Complex needs painting as a minimum. They are not suites, more like dodgy units (even though pics look great).
par un voyageur
Publié le 13 janv. 2023 sur Wotif
Room and location was really nice but the beds were so uncomfortable we had a terrible sleep, and we tried both beds but the sides of the beds made you feel like you were going to fall off! Wouldn’t recommend more than a day or so sleeping on those beds :(
