Avis Villa - Tuscany -Lucca with Pool only for Yours private use - ALL INCLUSIVE

Vielen Dank für die tolle Bewertung, Edith. Wir freuen uns, dass ihr euch so wohl gefühlt habt, nicht nur übernachten, sondern von Anfang an, willkommen sein - das ist unser Ziel. Unterstützung mit Tipps bei der Reiseplanung, Hilfe vor Ort und ein paar kleine notwendige Aufmerksamkeiten - sind da für uns ganz selbstverständlich Liebe Grüße Mimicha

Vielen Dank für deine Bewertung. Es war uns eine Freude, dich als Gast zu haben. Ich entschuldige mich für das Reinigungspersonal vielleicht waren sie an diesem Tag etwas zu früh! Danke ... für den kostbaren Ratschlag, Beste Grüße

Vielen Dank für deine Bewertung. Es war uns eine Freude, dich als Gast zu haben. Ich habe gerne den Doudou geschickt, den dein Sohn hier gelassen hatte, und dass er wieder in seinen Händen ist !!! Beste Grüße

Dear Lise, thank you for taking the time to share this wonderful review from your recent stay with us and thanks again for choosing to stay with us. It was a pleasure hosting you and we are so happy you enjoyed your visit here. Looking forward to hosting you next time!

Thank you so much for such a wonderful review

At the beginning I thought it was a normal review on (another site that I can't indicated here), but when I saw that this person wrote another review here with another vote, I understand that something was strange. This women ( only her, because the other guests of the family , were happy and satisfied about everything, I remember the other nice lady saying me how was good the journey and she had also a friendly picture with my father , she was so cute). Everything born from this lady, called me at the end of the week ( and I don t understand why not at the beginning , if problems were important and real) to report some points: -dump in a bedroom ( and here I thank her because we discovered a loss of a tube that that we are solving with some bricklayers, as you can see from the calendar the house in this period (october 2018) is closed just for works. -About electricity : an electrician came to increase kilowatt in the kitchen area , the same day of the leaving. -About the point just written on top, I invite to read the review, before this, it is of a family that was in the same house some days before and none of this “problems” were indicated. -The pool towels were surely 10 ( we order to the laundry , I have the documents) so , at this point I miss two. -The house is for 8 +2 ( sofa bed) how is written everywhere . So 8 Sun beds are in the pool area , the 2 more are in the boiler room. It was enough if she ask it at the beginning of the journey and not at the checkout . -she says water was cold in the kitchen. At the check out after greetings , this was the first thing I checked and it was absolutely working. They were back some minutes after leaving because they forgot to ask me precise indications for a market I advice them before and I showed his husband that hot water was working , even this was strange! Anyway generally we intervene always the day of the request ( for example :at arrival they ask for a new kettle and for 16 dress hangers. I bought them and delivered some hours later) the point I wrote on top were indicated at the checkout when she has to pay the wine taken from the cellar in the house , THE BOTTLES TAKEN WERE 10, and we don't let them pay, me and my father decided that because It was a way to say them we were sorry if they were unlucky having a loss of tube and a problem of electricity properly in those days. We think it was better if she called me the first days, so that we could solve the problem soon as possible

Dear Richmal Thank you very much for the lovely review! It was a pleasure to host you and it is a great encouragement to their positive feedback. Our intent is to always do our best in welcoming travelers at casa Elia hoping to leave a lasting and unforgettable memory. Grazie mille!!! Mimicha

Thanks for the review. For us are important in every words that s why I d like to specific some points . About the outdoor space , it s the first time someone tell me, because as you can see from the picture there are two table with minimum 6+6 place persons. About the kitchen I'm disappointed because there is utensils to do everything . I don't think you have just reheat a pizza because the kitchen seems very used and dirty . Sorry , it has been a pleasure to know you and I saw you were good people , but It was important for me specify some points.